Call Centre

Frequently Asked Questions for this Service

Question: Can I pay my Excess Charge over the phone to the Call Centre?

Answer: Yes, providing that you have a valid debit or credit card and your Excess Charge notice number (this starts IW......) the Call Centre advisors will be able to take your payment.

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Question: Can I pay my Council Tax over the phone to the Call Centre?

Answer: Yes, providing that you have a valid credit or debit card, your reference number and know the amount you wish to pay, the Call Centre advisors will be able to take your payment

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