Help Centres

Frequently Asked Questions for this Service

Question: What information do I need to bring for you to certify my foreign pension form?

Answer: Along with the form, you will need to bring your Passport and proof of address such as Driving Licence, Utility Bill or Bank Statement.

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Question: Can I make payments for Council services over the telephone?

Answer: Yes, there are various ways of paying for Council services. You will need your relevant reference number.
Council Tax*, Business Rates (N.N.D.R.)*, Invoices, Homecare Statements, Bed And Breakfast Contributions, Excess Charge Tickets can be paid using the Automated Telephone Payments System on (01983) 559310.
Council Tax, Business Rates and Excess Charge Tickets can be paid over the phone by calling (01983) 821000
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Question: What payment methods are accepted at Newport Help Centre?

Answer: You can pay by cash, cheque or credit/debit card for all services except Council Tax, for which we only accept cheque or card payments and Green Sacks for which we only accept cash or cheque payments.

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Question: What payment methods are accepted at Ryde Help Centre?

Answer: Ryde Help Centre will accept payment by Cheque. Credit/Debit Card payments can be made using the Self-Service pc's and large cash amounts for Council Tax and Home Care will be directed to LLoyds Bank.

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Question: When visiting County Hall, is there any parking available?

Answer: As a pay and display area, any vehicles parked within the car park are expected to either clearly display a valid pay and display ticket from the machine or display a valid staff parking permit.

However anyone due to visit County Hall or is expecting visitors who will need to park within the car park (including building contractors/workmen), must book a visitor’s bay in advance through customer services.


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