Highways - Network Management

Frequently Asked Questions for this Service

Question: How does the Council know the timing and location of works undertaken on the highways by Statutory Undertakers?

Answer: The council relies on Statutory Undertakers to notify it of all their works. By far the most common way we are told is by electronic notices; these are held in a large database and downloaded to our office every 10 minutes with a precise time and location of works.


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Question: How does the Council coordinate works by a Statutory Undertaker?

Answer: The Council coordinates works by Statutory Undertakers with regular meetings where future works can be projected, and by continual communication.


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Question: I need to complain about works undertaken by a Statutory Undertaker, who do I complain to?

Answer: The Council is not expected to directly supervise Statutory Undertaker’s works. It can sometimes be more effective to talk to the Statutory Undertaker directly. If you are still unhappy, we are always here to help you and give impartial advice.

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Question: How do I know which Statutory Undertaker (Utility Company) is digging up the road?

Answer: Statutory Undertakers are required to display courtesy boards where they are working. These boards should display contact telephone numbers and, in some cases, the name of the person who will assist in dealing with enquiries. - Related Link

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Question: What is a Statutory Undertaker?

Answer: A Statutory Undertaker holds a licence granted by The Department of Trade and Industry (DTI), which, amongst other things, gives them the right to excavate the public highway. They are typically involved with moving water, gas, electricity and telecommunications. Overhead or underground apparatus needs to be installed and maintained to do this.

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Question: What is The New Roads and Street Works Act (NRSWA) 1991?

Answer: This act defines the responsibilities and obligations of local authorities and statutory undertakers (also referred to as 'utility companies') when works are carried out on the public highway. - Related Link

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Question: What is a highway obstruction and how can I report one?

Answer: A highway obstruction is something that does not have a statutory or legal right to be there.

Anyone can commit an offence if they obstruct any movement along a highway, plant hedges or erect buildings or fences along the highway.

To place posts, advertising boards or goods on the highway is unlawful, and Island Roads has a duty to secure the removal of illegal obstructions and encroachments. There is a possibility that an offender obstructing the highway may face legal action if people are hurt or their property damaged.

To report an obstruction(s) please contact Island Roads on Tel: 01983 822440 or complete our Highways Problem Report Form by clicking on the link below. - Related Link

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Question: How do I apply to have a disabled bay repainted?

Answer: To request a disabled bay to be repainted please contact Island Roads on Tel: 01983 822440 or complete their Disabled Bay - Application Form by clicking on the link below - Related Link

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Question: How do I raise my concerns about a road junction which I think is dangerous?

Answer: Please put your concerns in writing to:
Island Roads
St Christopher House
42 Daish Way
Newport
Isle of Wight
PO30 5XJ

Tel - 01983 822440

Email - info@islandroads.com

- Related Link

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Question: What can I do if the contractor has done something wrong or unsafe?

Answer: Should you wish to make a complaint regarding a contractor, or highlight a problem with an area of their work, contact Island Roads on Tel: 01983 822440.

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Question: How do I find out about any road works that are currently going on?

Answer: By calling Island Roads on Tel: 01983 822440 or looking at their website www.islandroads.com for information. - Related Link

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Question: Who do I complain to about a particular temporary roadworks site?

Answer: To complain about a particular temporary roadworks site, please contact Island Roads via any of the following methods:

Address - St Christopher House, 42 Daish Way, Newport, Isle of Wight, PO30 5XJ

Telephone - 01983 822440

Email - info@islandroads.com

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Question: How do I apply for Temporary Traffic Lights and how much does it cost?

Answer: To apply for Temporary Traffic Lights please contact Island Roads via any of the following methods:

Address - St Christpher House, 42 Daish Way, Newport, Isle of Wight, PO30 5XJ

Telephone - 01983 822440

Email - info@islandroads.com

Island Roads will be able to advise you on how much this will cost. - Related Link

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