Isle of Wight Council


Partners and Charter

The five original partners created the Charter against Scams. It is anticipated that each new partner that joins will pledge to commit to the areas that fall within the service or role that they provide. 

Partners as of 1st September 2022

  • IOW Trading Standards
  • Police
  • Fire and Rescue
  • Age Friendly Island
  • Citizens Advice Bureau
  • Action on Hearing Loss
  • Southern Housing
  • Nationwide Building Society
  • Isle of Wight Radio
  • County Press
  • IOW Council Library Service
  • Nettlestone and Seaview Parish Council
  • Vectis Radio
  • Victim Support
  • Wight Homecare
  • Cowes Town Council
  • National Scams Team
  • Neighbourhood Watch
  • Southern Water
  • Care at Home
  • Alzheimers Cafes
  • Carers Isle of Wight
  • IWALC (Isle of Wight Association of Local Councils)
  • Tesco
  • People Matter IW
  • Cowes Town Central
  • Home Instead Senior Care
  • Bembridge Parish Council
  • WightFibre 
  • Islephone
  • Isle Fix Your Computer
  • Southern Vectis
  • Wightcare
  • The Observer
  • NRS Healthcare
  • Independent Arts
  • Lifeline Security Systems
  • Sight For Wight
  • IWC Adult Learning
  • Barclays Digital Wings
  • InnerSpaces Self Storage 


The Charter

Raising Awareness and Destigmatising Scams

We will:

  • Improve public awareness of scams and fraud and increase knowledge about the steps people can take to protect themselves;
  • Remove stigma and embarrassment about being a victim of a scam and ensure those victims are supported as victims of other crimes;
  • Share consistent messaging to the public and media.


Prevention and Protection

We will:

  • Increase the protection everyone, and especially vulnerable people, have against scams and fraud;
  • Take steps to make it more difficult for people to be targeted by scammers;
  • Introduce stronger barriers and safeguards on the mechanisms used by perpetrators to reach their victims


Identification and Recording

We will:

  • Improve the identification of victims of scams and fraud and ensure they are offered appropriate support and access to justice;
  • Introduce consistent definitions and recording of scams to aid understanding of the true scale of their impact;
  • develop improved joint-working and referral pathways between organisations and common support pathways for victims.


Enforcement, access to Justice and Restoration

We will:

  • Ensure appropriate remedies and ongoing support is provided to victims of scams. This includes appropriate financial support to those who have lost money;
  • Seek to prosecute perpetrators and achieve justice for victims;
  • Enforce effective punishments and deterrents against perpetrators, including cancelling of contracts, fines and seizing of assets
  • Seek to restore a sense of wellbeing and confidence to victims.


If your organisation feels that it can contribute to the work of IWASP, by pledging to support any of the Charter, and would like to find out more please contact us by emailing


You can also join the fight against scams by becoming a National Trading Standards Friend against Scams. To find out more visit the Friends against Scams website. If you sign up to this scheme please let us know by emailing us at and we will add you to our register of Friends.