Local Offer - Information Advice and Support

SEND IASS (Information, Advice, Support Service)



Special Educational Needs and Disabilities Information Advice and Support Service (SENDIASS) is a free, confidential and impartial service for parents and carers, children and young people (up to 25 years).  We can offer:

  • Help to understand your or your child’s rights and responsibilities around education.
  • Help with discussions with your or your child’s school/college, the Local Authority and other agencies so that your concerns are heard.
  • Help to express your views in writing and at a meeting.
  • Help to understand complex letters, reports, processes and jargon.
  • Help to understand what can be offered to a child or young person without an education health care plan in place.
  • Supporting parents and young people through the statutory assessment process towards an Education Health Care Plan (EHCP).
  • Advice and support in relation to appeals to the SEND Tribunal.

  • Advice and support if things go wrong, including advice on complaints, mediation and appeals to the Special Educational Needs and Disability Tribunal  
  • Providing support to manage mediation.
  • A website and Facebook page 


All information shared with us is confidential and we do not share information with anyone unless we have the parent/carer’s or young person’s permission to do so. The only exception to this would be if there were safeguarding concerns.


Our service provides you with access to independently trained staff to discuss your questions and/or concerns on matters relating to SEN and disability. We work at “arm’s length” from the local authority, which means that we operate independently of the services with responsibility for making provision for children and young people with SEND and their families.


Accessing the service

SEND IASS has a ‘self-referral’ policy. Parents can make contact directly or they may be signposted by others including professionals, schools or voluntary organisations.

It is a parent’s choice to contact SEND IASS. Impartial advice is given to empower parents/carers to make decisions in the best interest of the child.

  • You can phone us on 01983 825548 (a 24 hour answerphone is in operation when there is no one in the office and so please leave a message).
  • Email our service at sendiass@iow.gov.uk.
  • You can also get in touch with us via the Isle of Wight SENDIASS website, please click here.
  • Whether you contact us by phone, email or direct contact via the Isle of Wight SENDIASS website, we aim to get back to you within 48 hours.
  • We are located in the centre of Newport adjacent to the bus station, however, the building is not accessible to the general public but we can arrange home visits as required.
  • To view our latest newsletter please click here.


Volunteer Independent Advice Supporters (IAS)

Independent Advice Supporters (IAS’s) are volunteers trained by SEND IASS to support parents of children with Special Educational Needs and Disabilities. IAS’s help parents to play a more confident, active and informed part in their child’s education. To find out more information about Independent Advice Supporters and volunteer opportunities please email sendiass@iow.gov.uk.


National Information, Advice and Support Service Network

The National Information, Advice and Support Service Network was established in 2014 by the Council for Disabled Children (CDC) to support the work of local SENDIASS services throughout England. SENDIASS services can be found in every local education authority in England. They provide information, advice and support to parents and carers of children with special educational needs. For further information or to contact them, please click here.


SEND Information and Advice Providers

For a list of providers please click here. (PDF, 270KB, 2 pages)