Adult Social Care - Keeping Adults Safe

Report a concern

Definition of an Adult at risk

The Care Act defines an adult at risk as “an adult who has care and support needs and is or is at risk of, being abused or neglected and unable to protect themselves against the abuse or neglect because of those needs”.

If you or someone you know needs help

If you, or someone you know, are in immediate danger or a crime is being committed call 999 and ask for the Police.

If you think you, or someone you know, may be being abused but you are not an adult who has care and support needs please visit our Domestic Abuse Service (iow.gov.uk) for further support.

If you think you, or someone you know, may be being abused and you/they are an adult who has care and support needs please report it as soon as possible to us. We are the Adult Safeguarding Team.

Report a concern

We are available:

Monday to Thursday 8.30am to 5.00pm  

Friday 8.30am to 4.30pm  

Telephone: 01983 814980

Email: safeguardingconcerns@iow.gov.uk

Outside of office hours telephone: 01983 821105

The sooner you report it the sooner we can take action to make the abuse stop.

Concerned about an adult

If you are concerned about someone try to speak to the person about what you have noticed.  Give the person the opportunity to talk and listen carefully to what they tell you.

Some people may want to talk but may be worried about how you might react so it is important to stay calm if they begin telling you that they have been abused. Some people may ask you to promise not to tell anyone else about the abuse. You should never make false promises as you may need a professionals help.

It is important to remember that the person is an adult and should never be treated like a child. Even if they appear confused and disoriented they can still react to what you are saying and how you say it. Try not to take over or be over-protective, and remember that you should not lead someone into saying something.

If it is appropriate, try to explain simply who might be able to help . For example. health or social care professionals, police, home carers, care-home employees, volunteers and advocates. Ask what they want you to do and offer to assist them to seek help if it is appropriate.

If someone is in immediate danger or a crime is being committed call 999 and ask for the Police.

The sooner you report it the sooner we can take action to make the abuse stop.

The Adult safeguarding service is available:

Monday to Thursday 8.30am to 5.00pm  

Friday 8.30am to 4.30pm  

Telephone: 01983 814980

Email: safeguardingconcerns@iow.gov.uk

Outside of office hours telephone: 01983 821105

What happens next

We will listen to you and take your concerns seriously.

We will work with you and the person you are concerned about to make sure you and they are safe and protected.

If you are a carer

Looking after a dependent adult can be very stressful and may push you to your limits. If you are worried that you might harm someone you are caring for please contact:

Safeguarding Team on 01983 814980 (outside office hours call 01983 821105) or email safeguardingconcerns@iow.gov.uk.

We will make sure you get the help and support you need to keep you and the person you care for safe.