Local Council Tax Support - Entitlement

Apply for Local Council Tax Support

Service Update

Due to Essential ICT Maintenance the Customer Portal which is used by residents to make a claim for Housing Benefit and Local Council Tax Support, will not be available on Thursday 26 May 2022 from 18:30 to 22:00. Please accept our apologies for any inconvenience.

Service will be restored as soon as possible but in the meantime if you want to make a claim for benefit please let us know by using our online send a message to this service form from the contact tab above or email housing.benefit@iow.gov.uk.

Please note: Once the service has been resumed you will need to complete a claim through the Customer Portal.

If you have been asked to provide evidence for your claim, you can submit it to us by using the 'Upload my Evidence' option from the Customer Portal or post it to Housing Benefit, PO Box 238, Newport, PO30 9FP

 If you are having difficulty supplying evidence for your claim, please call the Housing Benefit team on 01983 823950 for advice.


Due to Corona Virus, the council’s help centres are open for essential pre-booked appointments only. For urgent information, advice and guidance, appointments can be booked by calling 01983 823134 where an advisor will discuss your enquiry and whether it can be resolved by an alternative method.

Scam Notification

Trading Standards are receiving reports of a council tax scam email. We would like to remind residents that the Council will never contact you in this way. The email advises that you are entitled to a council tax reduction and all you need to do is click to claim it. This is a scam and if you follow the process you will be giving your banking details to scammers who may use this to take money from your account.

Never click on links in emails like this. You don’t know who you are giving your details to and what they will do with them.

How the scheme works

Local Council Tax Support is a scheme set up by the local authority to replace Council Tax benefit for working age people who are on a low income, to help with their council tax. View further information on the Local Council Tax Support Scheme 2021/22.

Application Process

Guidance notes on how to complete the claim are available online and can be downloaded after logging in. You can complete the application at your own pace; the earlier we receive your claim the sooner we can pay you any benefit that you may be entitled to. 

Any delay in submitting your application will result in the loss of support. Entitlement to Local Council Tax Support will usually be considered from the Monday following receipt of the application in the office. We are authorised to accept Local Council Tax Support claims that have been completed electronically through the use of this approved electronic form. View the signed directive.

Apply for Local Council Tax Support


Second Adult Rebate

If you are of state pension age, the liable person responsible for council tax and share your home with other adults who are on a low income, you may be entitled to Second Adult Rebate. Second Adult Rebate considers assistance with meeting the 25% single person discount which is not applicable if you have additional adults living in your property. 

 You are not eligible to claim if the other adults living in your property are:

  • your partner or civil partner
  • paying rent
  • paying council tax themselves

Apply for a Second Adult Rebate.

Housing Benefit

View information about Housing Benefit services and how to apply.

Your claim for Housing Benefit and or Local Council Tax Support may be backdated in some circumstances. To learn more about this topic please visit our web pages titled 'Your Benefit Entitlement'.

For guidance on relevant information which may affect you, please select from the links below: