Local Council Tax Support - Entitlement

Apply for Local Council Tax Support

Scam Notification

Trading Standards are receiving reports of a council tax scam email. We would like to remind residents that the Council will never contact you in this way. The email advises that you are entitled to a council tax reduction and all you need to do is click to claim it. This is a scam and if you follow the process you will be giving your banking details to scammers who may use this to take money from your account.

Never click on links in emails like this. You don’t know who you are giving your details to and what they will do with them.

How the scheme works

You don't need to do anything to get it, and it's paid whether or not you have suffered personal difficulties because of the coronavirus. It's paid by the council as part of a national scheme announced on 24 March 2020 and applies to people of working age (not pensioners) who receive council tax support.

If your current council tax bill for 2020-21 is less than £150, then the new scheme means you won't have to pay anything. Any payment you have made already will be refunded (as long you have no arrears). If your bill is more than £150, then your monthly payments will reduce to reflect the new discount.

Updated council tax bills are being sent out soon, which will include the discount.

Due to Covid-19, the Councils Help Centres are closed and we are unable to accept any documents for your Housing Benefit and Local Council Tax Support claims in this way. If you have been asked to provide evidence for your claim you can submit it to us by using the 'Upload my Evidence' option in the Customer Portal. Alternatively please post to Housing Benefit, PO Box 238, Newport, PO30 9FP.

If you are having difficulty supplying evidence for your claim, please call the Housing Benefit team on 01983 823590 for advice.

Local Council Tax Support is a scheme set up by the local authority to replace Council Tax benefit for working age people who are on a low income, to help with their council tax. View further information on the Local Council Tax Support Scheme 2020/21.

Application Process

Guidance notes on how to complete the claim are available online and can be downloaded after logging in. You can complete the application at your own pace; the earlier we receive your claim the sooner we can pay you any benefit that you may be entitled to. You must complete the first three pages of the online form in order to register your intention to claim and then you have one month in which to complete your claim form.

Any delay in submitting your application will result in the loss of support. Entitlement to Local Council Tax Support will usually be considered from the Monday following receipt of the application in the office. We are authorised to accept Local Council Tax Support claims that have been completed electronically through the use of this approved electronic form. View the signed directive.

Due to essential maintenance work the Customer Portal, it will not be available from 18:00 to 22:00 on Wednesday 20 January 2021 and on Thursday 28 January 2021 18:30 to 22:00. Please accept our apologies for any inconvenience.  In this portal you can usually make a claim for Local Council Tax Support. Please email housing.benefit@iow.gov.uk  to register an intention to claim.

Apply for Local Council Tax Support


Second Adult Rebate

Second Adult Rebate considers any assistance with meeting the 25% single person discount which is no longer available when you have additional adults who are 18 or over living in your property. If you have reached pensionable age, are the liable person responsible for paying council tax and you share your home with other adults who are on a low income, you may be entitled to Second Adult Rebate. You are not eligible to claim if the other adults living in your property are:

  • your partner or civil partner
  • paying rent
  • paying council tax themselves

Apply for a Second Adult Rebate.

Housing Benefit

View information about Housing Benefit services and how to apply.

Your claim for Housing Benefit and or Local Council Tax Support may be backdated in some circumstances. To learn more about this topic please visit our web pages titled 'Your Benefit Entitlement'.

For guidance on relevant information which may affect you, please select from the links below: