Local Council Tax Support - Entitlement

Changes I Need to Report

Service Update

Due to Essential ICT Maintenance the Customer Portal which is used by residents to make a claim for Housing Benefit and Local Council Tax Support, will not be available on Thursday 26 May 2022 from 18:30 to 22:00. Please accept our apologies for any inconvenience. Service will be restored as soon as possible but in the meantime if you want to make a claim for benefit please let us know by using our online send a message to this service form from the contact tab above or email housing.benefit@iow.gov.uk.

Please note: Once the service has been resumed you will need to complete a claim through the Customer Portal.

Reporting a Change of Address

If you are currently receiving Housing Benefit and Local Council Tax Support and are changing address, the benefits office will need to be informed.  Please complete the online change of address form for your new address. You will also need to supply your signed tenancy agreement if you are liable to pay rent for your new address.

If you are not in receipt of Housing Benefit and/or Local Council Tax Support and wish to apply for this at your new address, you will need to complete and submit the online make a new claim application form .

Reporting a Change in Circumstance

If you are currently in receipt of Housing Benefit and/or Local Council Tax Support and you or anyone else living with you circumstances change, you must tell the council’s Benefit Section immediately as it may affect your entitlement.

Complete the online form: Report a change in circumstance.

You may need to provide documentary evidence of the change, you will be advised of this if required.

If you are not already in receipt of Local Council Tax Support, but your new circumstances may mean you could be now entitled. You will need to complete the online make a new claim application form  for Local Council Tax Support.

You can also contact the council’s Benefit Department by emailing: housing.benefit@iow.gov.uk  Please include your claim number if known.

Important information about changes you need to report to Housing Benefit.

Additional Information

Please download or print out any of the documents listed below:

Forms

 

Guidance Documents