Local Council Tax Support - Entitlement

Exceptional Hardship Fund

How Exceptional Hardship Funds are awarded

We can only make an Exceptional Hardship Fund Award where we consider the applicants circumstances calls for help in order to cover the shortfall between their Local Council Tax Reduction (LCTS) and their Council Tax liability. Awards are entirely discretionary. They are usually for a limited period while the person takes active steps to review their situation.

Each case is considered on its own merits. Both the financial and personal circumstances of the individual are taken into account. Along with any steps that the applicant is taking to address the situation with any shortfall, and what other support that is available to them.

Any award, which is granted, will be credited to the council tax account.

Apply for an Exceptional Hardship Fund Award

If you think you need this extra help please complete the online application form .

The Exceptional Hardship Fund Policy

The policy enables the council to be in a position to deal more effectively with our vulnerable and disadvantaged people in extreme financial hardship.  The council will be able to provide an appropriate and responsive programme of payments. These payments will be made to Island residents in genuine hardship. This means they cannot be met through other means and is hardship beyond that which would normally be suffered.  It also means council tax support can be sustained where there is no alternative to short term assistance.

Download or print off the approved Exceptional Hardship Fund policy 2021/22. (PDF, 278KB, 10 pages).

About the Award

The Council's Exceptional Hardship Fund (EHF) policy was approved by the Isle of Wight Council. This was part of the review of the Local Council Tax Support scheme (LCTS) to be operated during 2018/19.

The EHF scheme is designed to help people who, because of facing exceptional hardship, need further financial assistance where an applicant is in receipt of Council Tax Reduction (LCTS) but the level of support being paid by the Council does not meet their full Council Tax liability.   Awards are entirely discretionary. They are usually for a limited period only while the person takes active steps to review their situation.