Public Health - Coronavirus (COVID-19)

NHS Test and Trace

Keep The Island Safe – Guide to Test and Trace

The NHS Test and Trace service will play an important role in identifying and containing any future outbreaks of coronavirus (COVID-19). It will save lives, help us to protect the Island and our local healthcare system as we move out of lockdown.

The more rapidly people who may have been at risk of infection can be identified the more effectively we can reduce the spread of the virus and maintain transmission at low levels.

By working together and playing our part, we can all help to keep our friends, families, communities and our Island safe.
Getting a test for coronavirus and the local test and trace service on the Isle of Wight.

What to do if you think you have coronavirus

If you have any symptoms – even if they are mild –you must self-isolate, get tested and help us trace your contacts.

Why getting a test is important

Infection rates are reducing across the Island. We do know how quickly and easily the virus can spread from person to person. Prompt testing is vital to contain the spread of the virus and protect the health of Islanders.

Why tracing is important

  • Contact tracing is a proven method of disease prevention and control. Public health experts use this method. Contact tracing aims to identify people ('contacts') who may have become infected through contact with an infectious person. It also provides support to them.
  • The tracing process prevents further transmission of a disease. It separates people who have (or may have) an infectious disease, from people who do not, through self-isolation.
  • It is really important when taking a coronavirus test that you complete the registration forms as fully as possible. Please ‘check in’ wherever you see the NHS QR code. If you receive a positive test, this will enable our local Test and Trace team to get in touch with your contacts as quickly as possible. They will then get appropriate health advice.
  • Download the NHS COVID-19 app – the quickest way to tell if you are at risk of infection and alert your contacts.

When to get a test

Book a test if:

  • you have one of the three main symptoms of the virus (a high temperature, a new, continuous cough, or a loss or change to your sense of smell and taste)
  • you are advised to do so by NHS Test and Trace.

 How to get a test

  • Book a coronavirus test online or call 119 from 8am. Do not call NHS 111 as this is for other health and medical issues.
  • When booking online, make sure you complete the form in full. This includes confirming that you have read and agreed to the terms and conditions. You will then get a QR code which you need to enter the testing site.

The Isle of Wight testing centre is at:

Newclose Cricket Ground
Blackwater Road
PO30 3BE

The testing centre is open Monday to Saturday 9am to 2.30pm. It is closed on Sunday.

Mobile testing unit

A mobile testing unit, providing extra testing slots will be available for at least three weeks from 8 January 2021 at 1Leisure Medina (Medina Leisure Centre):

Fairlee Road
Isle of Wight
PO30 2EW

The mobile testing unit at 1Leisure Medina (Medina Leisure Centre) will be available to book via 119. It will be available to book online from 8 January 2021.. 

It will be open seven-days a week (Monday to Sunday) from 9.30am until 3pm.

What to do if you are having difficulty booking a test site near you

  • Keep trying – more tests become available throughout the day.
  • Anyone unable to travel to a Local Testing Site by private car or walking should consider booking a home test.
  • If you are not offered a test on the Isle of Wight, please try again or book a home test. Do not travel to the mainland for a test.

 When do I get my results?

  • While you are waiting for the result, you must continue to self-isolate. If you have attended a testing site, return directly home.
  • If your test is positive, you and your household must continue to follow the guidance on self-isolation.

When will I be contacted?

  • If you have tested positive for coronavirus, you will be contacted by NHS Test and Trace. You may also be notified by the NHS COVID-19 app. There is guidance about this online.
  • If NHS Test and Trace are unable to reach you, the Local Tracing Service will try to get in touch. Text alerts will be issued telling you to expect a call, followed by a phone call from 01983 823999. You will be asked about your movements in the days prior to the start of symptoms or a positive test. You will also be asked for relevant information about your close contacts which will then be shared with NHS Test and Trace.
  • The local call handlers will also be able to offer advice on local support that is available to self-isolate if required, as well as picking up on any welfare and wellbeing concerns.
  • The local test and trace call centre will be open weekdays from 11.30am to 7.30pm and on weekends and bank holidays from 10am until 3pm.
  • The local team will also be able to signpost you to advice and support for Isle of Wight residents, if needed.

 You may also be notified by the NHS COVID-19 app. There is guidance about the NHS COVID-19 app online.

Who manages the test service on the Isle of Wight?

The Isle of Wight Council, working closely with Hampshire and Isle of Wight Local Resilience Forum partners, is responsible for arranging the testing locations in the area. The provision and availability of testing is led by the Department of Health and Social Care.

A local test and trace partnership has been set up between the Isle of Wight and Hampshire. The partnership supports the tracing of contacts locally to prevent further spread of the virus on the Island. A total of 100 local authorities have worked in partnership with NHS Test and Trace since July to provide local tracing partnerships. This combines national scale and data with local knowledge.

Find out more about how local partnerships are supporting NHS Test and Trace.

Apart from ‘isolate, test and trace’, what else can I do to keep myself and my loved ones safe?

To help control the virus, and to protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least two metres away from people not in your household or support bubble Get more information about working together to keep the Island safe at


The council is supporting the new NHS Test and Trace app, which will be tested here on the Isle of Wight before a national rollout.

Led by the Department of Health and Social Care, the council will be giving local support to the national team. The feedback from the trial of the previous app on the Isle of Wight has been used to create the new version. As well as a different approach to privacy and data management, it has a new appearance and lot of new functionality, some of which was suggested by Island users.

Its check in function will allow users to check into participating businesses via the app and they will be alerted if they have recently visited a venue where they may have come into contact with someone with COVID-19. Businesses who want to join in will be able to create and download a unique QR code to display at entrances.

The app team invites feedback on the app and can also provide further information

You can also watch a video of Cllr Stewart welcoming the app trial

Guidance for accommodation providers  - if a guest displays symptoms of COVID-19

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test.

If they are confirmed to have COVID-19, they should return home if they reasonably can.

If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow Government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.

Further Information

View our informative web pages for visitors - Respect, Protect and Enjoy the Island

View our guidance on how to become a covid-secure business

Outbreak Management

View our Local Outbreak Control Plan.

Read our Frequently Asked Questions.