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Christmas and New Year council services

christmas tree bauble

Most of the council’s operations will remain open until 4.30pm, Monday 24 December 2018. 

After closing for Christmas Day and Boxing Day, many services will reopen on Thursday 27 December 2018 through to Friday 28 December 2018 and Monday 31 December 2018.

After closing for New Year’s Day, services will reopen as normal on Wednesday 2 January 2019.

For special arrangements for certain services, please see the information below.

Adult social care

Offices close at 4.30pm on Monday 24 December 2018 and reopen at 8.30am on Thursday 27 December 2018. 

They then close again at 4.30pm on Monday 31 December and reopen at 8.30am on Wednesday 2 January 2019.

Outside of these times urgent calls should be directed to Wightcare, telephone: 01983 821105.

If you are worried about a vulnerable adult, please contact: Wightcare, telephone: 01983 821105 (24 hours).  You do not need to know everything about a vulnerable adult and what is happening before you contact us.

In an emergency contact the police by dialling 999.

Bereavement Service

Crematorium Grounds and Book of Remembrance:

  • Friday 21 December (9am to 4.30pm). 

  • Saturday 22 December (10am to 2pm). 

  • Sunday 23 December (10am to 2pm). 

  • Christmas Eve (9am to 4.30pm). 

  • Christmas Day - Closed. 

  • Boxing Day  - Closed. 

  • Thursday 27 December (9am to 4.30pm). 

  • Friday 28 December (9am to 4.30pm). 

  • Saturday 29 December (10am to 2pm). 

  • New Year’s Eve (10am to 2pm). 

  • New Year’s Day (10am to 12 noon).

The grounds can be accessed at any time, but if the gates are closed, please park in the road outside and use the pedestrian gate. 

Office hours are as above for weekdays, except for bank holidays, when the office is closed. 

All cremation documentation, burial forms and music should be delivered at least three clear office working days prior to each service, especially over this period.

 

Children’s Services

Offices close at 4.30pm, Monday 24 December 2018 and reopen Thursday 27 December 2018 at 8.30am.

If you are worried about a child or young person please contact the  Isle of Wight Children’s Services, telephone: 0300 300 0117 (24 hours). You do not need to know everything about the child or young person and what is happening before you contact us.

In an emergency contact the police by dialling 999.  

 

Contact Centre and help centres

Contact Centre closes at 4.30pm on Monday 24 December 2018.

It will then reopen at 8.30am until 5pm on Thursday 27 December 2018

8.30am until 4.30pm on Friday 28 December 2018

9am until 1pm on Saturday 29 December 2018.

On New Year’s Eve, the centre will be open from 8.30am until 4.30pm and then reopen at 8am on Wednesday 2 January 2019.

 

Newport Help Centre will operate the same hours of opening as above, but will not be open on Saturday 29 December 2018.

 

Ryde Help Centre, at Ryde Library, will close at 4.30pm on Christmas Eve and will reopen at 9am and until 4.30pm on Friday 28 December 2018.

On New Year's Eve, the centre will open from 9am until 4.30pm and then reopen at 9am on Friday 4 January 2019.

 

Coroner’s office

The coroner’s office closes at 4pm on Monday 24 December 2018. It is open Thursday 27 December, Friday 28 December and Monday 31 December 2018 between 9am and 4pm.

It reopens as normal on Wednesday 2 January 2019.

 

Council buildings or land

For emergencies involving council-owned buildings, please contact Wightcare, telephone: 01983 821105.

 

Floating bridge Christmas and New Year operating schedule.

Visit the Floating Bridge website for up to date information on the service.

 

  • Christmas Eve – 5.15am to 12.30am (next day). 

  • Christmas Day - 7am to 12.30am (next day) with a suspension of the service between 4.25pm and 6.25pm owing to tidal issues. 

  • Boxing Day - 7am to 12.30am (next day). 

  • 27 December - 5am to 12.30am (next day). 

  • 28 December - 5am to 12.30am (next day). 

  • 29 December - 5am to 12.30am (next day). 

  • 30 December - 6.30am to 12.30am (next day). 

  • New Year’s Eve – 5am to 1.30am** (next day). 

  • New Year’s Day – 6.30am to 12.30am (next day). 

  • 2 January 2019 - 5am to 12.30am (next day). 

Please note: **Last crossing from East Cowes 1.10am, last crossing from West Cowes 1.20am.

 

Highways emergencies

Flooding, fallen trees, traffic lights not working etc - please contact Island Roads, telephone: 01983  822440 or visit the Island Roads website.  

The Island Roads Hub will be closed:

  • from midnight 24 December to 7am 27 December 2018.

  • from midnight 31 December to 7am 2 January 2019.

Emergency calls received during these times will be diverted to the duty engineer and dealt with accordingly.

 

Housing

On-call arrangements for emergencies via Wightcare, telephone: 01983 821105.

 

Leisure Services facilities

The Heights:

  • 19 to 21 December - 7am to 9pm. 

  • 22 to 23 December 2018 – 8am to 6pm 

  • 24 December 2018 - 7am to 3pm. 

  • 25 to 26 December 2018 - closed. 

  • 27 to 28 December 2018 - 7am to 7pm. 

  • 29 December 2018 - 8am to 3pm. 

  • 30 December v - 7am to 3pm. 

  • 31 December 2018 - 7am to 3pm. 

  • 1 January 2019- Closed. 

  • 2 January 2019 - 7am to 9pm. 

 

Medina:

  • 19 to 21 December 2018 - 7am to 9pm. 

  • 22 to 23 December 2018 - 8am to 5pm 

  • 24 December 2018 - 7am to 3pm. 

  • 25 to 26 December 2018 - Closed. 

  • 27 to 28 December 2018 - 7am to 7pm. 

  • 29 to 30 December 2018 – 8am to 5pm. 

  • 31 December 2018 - 7am to 3pm. 

  • 1 January 2019 - Closed. 

  • 2 January 2019 - 7am to 9pm. 

 

Theatre: 

The theatre will be open for the following performances of Jack and the Beanstalk:

  • Sunday 23 December 2018 - Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • Monday 24 December 2018 -  Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • Christmas Day 2018 -  Closed. 

  • Boxing Day 2018 - Closed. 

  • Thursday 27 December 2018 - Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • Friday 28 December 2018 - Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • Saturday 29 December 2018 - Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • Sunday 30 December 2018 - Show starts at 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • New Year’s Eve 2018: Closed. 

  • New Year’s Day: Closed. 

  • Wednesday 2 January 2019 - Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • Thursday 3 January 2019 - Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • Friday 4 January 2019 - Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

  • Saturday 5 January 2019 - Show starts 2pm; box office opens 12.30pm to 2.30pm; bar opens 1pm to 4pm. 

 

Westridge:

  • 19 to 21 December 2018 - 7am to 9pm. 

  • 22 December 2018 - 8am to 3pm. 

  • 23 December 2018 – closed. 

  • 24 December 2018 – 7am to 3pm. 

  • 25 to 26 December 2018 - Closed. 

  • 27 to 28 December 2018 - 7am to 7pm. 

  • 29 December 2018 – 8am to 3pm. 

  • 30 December 2018 – Closed. 

  • 31 December 2018 – 7am to 3pm. 

  • 1 January 2019 - Closed. 

  • 2 January 2019 - 7am to 9pm. 

 

Fairway:

  • 19 to 22 December 2018 - Open as normal. 

  • 23 December 2018 to 2 January 2019 - Closed.

 

Libraries

  • Cowes Library - closes 4pm, 24 December 2018; reopens 10am, Friday 4 January 2019. 

  • Freshwater Library - closes 1pm, 24 December 2018; reopens 9.30am, Wednesday 2 January 2019. 

  • Newport Library – closes 4pm, 24 December 2018; reopens 9am, Wednesday 2 January 2019. 

  • Ryde Library - closes 3.30pm, 24 December 2018; reopens 10.30am, Wednesday 2 January 2019. 

  • Sandown Library - closes 4.30pm, 22 December 2018; reopens 9am, Thursday 3 January 2019. 

  • Ventnor Library - closes 4.30pm, 22 December 2018; reopens 1pm, Wednesday 2 January 2019. 

  • The mobile library will recommence its week 1 on 14 January 2019. 

 

Museum Services

Record Office

  • The Record Office at Hillside, Newport will be closed from 12.30pm on Monday 24 December 2018.

  • It will be open between 10am and 4pm on 27, 28 and 31 December 2018.

  • It will then reopen with its usual opening hours of 9am to 12.30pm and 1pm to 5pm from Wednesday 2 January 2019.

 

Dinosaur Isle Museum

  • Dinosaur Isle Museum will be closed on 24, 25, 26, 27 and 28 December 2018 inclusive.

  • It will be closed on New Year’s Eve (31 December 2018) and New Year’s Day (1 January 2019) inclusive, reopening on 2 January 2019.

  • On all other days it will open from 10am until 4pm, with last admission at 3pm.

 

Cowes Maritime Museum

The same opening hours as Cowes Library - closes 4pm, 24 December 2018; reopens 10am, Friday 4 January 2019.

 

Museum of Island History

The museum will close on Saturday 22 December 2018 at 4pm and will open again on Wednesday 2 January 2019 at 9.30am.

 

Recycling and waste collection

  • If your collection is: Monday 24 December 2018, it will be collected as normal. 

  • Tuesday 25 December 2018, it will be collected on Thursday 27 December 2018. 

  • Wednesday 26 December 2018, it will be collected on Friday 28 December 2018. 

  • Thursday 27 December 2018, it will be collected on Saturday 29 December 2018. 

  •  Friday 28 December 2018, it will be collected on Sunday 30 December 2018. 

  • Monday 31 December 2018, it will be collected as normal. 

  • Tuesday 1 January 2019, it will be collected on Wednesday 2 January 2019. 

  • Wednesday 2 January 2019, it will be collected on Thursday 3 January 2019. 

  • Thursday 3 January 2019, it will be collected on Friday 4 January 2019. 

  • Friday 4 January 2019, it will be collected on Saturday 5 January 2019. 

All recycling and waste collections will return to normal from Monday 7 January 2019.

Please remember to set out your wheeled bins/gull-proof sacks and food waste by 7am on the correct day of your collection or they will not be collected.

 

Register office

The register office closes at 4pm, Monday 24 December 2018.

It is open Thursday 27 December 2018, Friday 28 December 2018 and Monday 31 December 2018 from 9.30am to 4pm (by appointment only).

It reopens as normal on Wednesday 2 January 2019.

To register a death between 24 December 2018 and 2 January 2019, please telephone: 01983 823233.

 

Regulatory Services (Licensing, Environmental Health and Trading Standards)

Offices close at 4pm, Monday 24 December 2018 and reopen Thursday 27 December 2018 at 8.45am.

If you wish to see a specific officer please make an appointment.

An out of hours service will run on Friday 28 and Saturday 29 December 2018 as normal, please telephone: Wightcare on 01983 821105.

 

Revenues, Benefits, Parking Services, Blue Badges and Payments Team

Online applications remain available for council tax/local council tax support/housing benefit and Blue Badges.

View Christmas housing benefit payment arrangements.

Use the Citizens Access Portal to view your council tax account online.

To use the Citizens Access Benefits Portal to apply and notify a change of circumstances .