Isle of Wight Council privacy notice

Service Update - Privacy Notice COVID-19 response activity

The Isle of Wight Council is committed to keeping your personal information safe and processing it in accordance with our obligations under the General Data Protection Regulation.  Please view our Privacy notice for COVID-19 response activity .



The Isle of Wight Council is committed to keeping your personal information safe and processing it in accordance with our obligations under the General Data Protection Regulation.  We will keep you information accurate and up to date and we will not keep your information longer than necessary.

The Isle of Wight Council is the data controller for all personal information that it processes.  

The council’s Data Protection Officer can be contacted by

  • Email: 
  • Post, in writing to: Data Protection Officer, Corporate Information Unit, County Hall, High Street, Newport, IW PO30 1UD.

This privacy notice explains how we use your personal information and the ways in which we protect your privacy. This notice applies to all personal data collected for or on behalf of the Council. This includes information collected by letter, email, face to face, telephone or online.

You may also receive a privacy notice specific to the service you are receiving.

This notice may be reviewed from time to time so please check back here each time you submit personal data to us.

How we use your personal information

We collect and use your personal information so we can provide you with statutory and other services. We use your information for the purpose for which you provided the information, including the delivery of services to you. We also use this information to monitor our performance.

Services such as education and social care, protection of vulnerable children and adults, and the support of public health and wellbeing may involve collecting, using and sharing special categories of personal data as defined by the General Data Protection Regulation.  We do not disclose or share such confidential information without your explicit consent except in a small number of situations where disclosure is allowed by law, or where we have good reason to believe that failing to do so would put you or someone else at risk.

We may use personal information to identify people who will need extra support during emergencies or major incidents. For example, an emergency evacuation.

We are keen to ensure that we are providing the services that are needed and may contact you to make you aware of services or support which could be of interest to you. We may invite you to sign up for other services at the same time. For example, a regular mailing list. You can choose not to accept this invitation.

We may also ask for feedback on how we are performing, or ask for your views on services which you have been using.

Information will be held in accordance with our Retention Policy.

You may not want us to collect or share your personal information, or you may set conditions on how we can use it. In these cases we may not be able to provide you with the service you need, or may only be able to provide it in a limited way. There are occasions when we have a statutory obligation to collect or use personal information. In those cases we will not be able to agree to your request.

We may use ethnic, gender, sexual orientation and age information (ie, equalities data) to compile statistics in order to comply with equality legislation and assist in planning and service provision. Such data does not identify individuals or affect your entitlement to services.

Sharing personal information

The Isle of Wight Council is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud. The Cabinet Office is responsible for carrying out data matching exercises and we are required to provide particular sets of data to the Minister for the Cabinet Office for matching for each exercise, as detailed on the GOV.UK website - National Fraud Initiative (NFI)

The information we collect may be shared between Council services and with other organisations, such as government bodies, educational establishments, health and social care organisations providing you with services, which may include the Safeguarding Partnership or other partnerships as required.

We will only share your personal information when we are permitted to or are required to by law or we have your consent to do so.

The Council does not pass personal data to other organisations for marketing purposes without your consent.

Your personal information may be processed by an external service provider acting on our behalf to provide services.


Emails that we send to you or you send to us may be kept as a record of contact. We may also store your email address for future use. If we need to email sensitive or confidential information to you, we will check that we are using the correct email address and may use additional security measures. If you need to send us sensitive information, we recommend using our secure online forms where provided or the postal service.

Your rights

You are entitled to request access to and a copy of any information we hold about you. Please contact the Corporate Information Unit at the details shown below. 
You can ask us to stop processing or to remove your personal data, although this may delay or prevent us delivering a service to you. We will try to meet your request but we may be required to hold or process information to meet our legal duties.

If you find that the information that the Council holds about you is no longer accurate, you have the right to ask to have this corrected. We may not always be able to change or remove the information. However, we will correct factual inaccuracies and may include your comments in the records.

Please see our Data Protection Policy for further details on your rights.

Queries and complaints

If you would like further information or have a complaint about any of the details in this notice, please contact us by 

  • Email: 
  • Post, in writing to: Legal Services, IW Council, County Hall, High Street, Newport, IW PO30 1UD.

External links

This website contains external links to third party sites. Our privacy notice applies only to information collected by or on behalf of the Isle of Wight Council.  If you go to another website, you should read their privacy notice before you give them any personal details.

Cookies uses 3 types of ‘Cookie’ to function. These are:

Google Analytics
Google Analytics is a free service provided by Google inc. which sets a cookie to that allows us to evaluate how visitors use the site, and give us broad trends in how people access the website such as whether using a computer or a mobile phone. This is essential to us in helping make sure we provide the right information in the right format for our visitors.

For more information on the cookies set by Google Analytics please view Google's privacy policy . You can also opt out of being tracked on Google Analytics to visit Google's opt out page  Please note: Choosing this option in Google Analytics will opt you out for all websites not just

Session Cookies
These are temporary cookies that are used on your visit to the website. They are not stored after you leave the website and are used to ensure you can do things like complete online forms.

‘My Account’ cookie
If you sign into 'My Account' this will use a cookie to identify that you are logged in. This is essential in allowing us to provide you many of the online services on the website.

EU Cookie Directive.
As you may have read the law has recently changed in relation to the use of Cookies. We have investigated many ways in which we can meet this directive. Guidance is however still evolving and many of the options available are quite obtrusive and can interrupt your browsing experience. Therefore we have taken the view that currently we will provide information on the cookies we provide (as above) and advise users on how to change their browser settings to block cookies, to learn more about cookies visit the website. This information will allow you to take control of cookies across all websites, not just on

It is worth noting that by deleting or disabling cookies you may not be able to use features on or other websites.