Isle of Wight Council privacy notice
The Isle of Wight Council is committed to keeping your personal information safe and processing it in accordance with our obligations under the General Data Protection Regulation. We will keep you information accurate and up to date and we will not keep your information longer than necessary.
The Isle of Wight Council is the data controller for all personal information that it processes.
The council’s Data Protection Officer can be contacted by
- Email: DPO@IOW.gov.uk
- Post, in writing to: Data Protection Officer, Corporate Information Unit, County Hall, High Street, Newport, IW PO30 1UD.
This privacy notice explains how we use your personal information and the ways in which we protect your privacy. This notice applies to all personal data collected for or on behalf of the Council. This includes information collected by letter, email, face to face, telephone or online.
You may also receive a privacy notice specific to the service you are receiving.
This notice may be reviewed from time to time so please check back here each time you submit personal data to us.
How we use your personal information
We collect and use your personal information so we can provide you with statutory and other services. We use your information for the purpose for which you provided the information, including the delivery of services to you. We also use this information to monitor our performance.
Services such as education and social care, protection of vulnerable children and adults, and the support of public health and wellbeing may involve collecting, using and sharing special categories of personal data as defined by the General Data Protection Regulation. We do not disclose or share such confidential information without your explicit consent except in a small number of situations where disclosure is allowed by law, or where we have good reason to believe that failing to do so would put you or someone else at risk.
We may use personal information to identify people who will need extra support during emergencies or major incidents. For example, an emergency evacuation.
We are keen to ensure that we are providing the services that are needed and may contact you to make you aware of services or support which could be of interest to you. We may invite you to sign up for other services at the same time. For example, a regular mailing list. You can choose not to accept this invitation.
We may also ask for feedback on how we are performing, or ask for your views on services which you have been using.
Information will be held in accordance with our Retention Policy.
You may not want us to collect or share your personal information, or you may set conditions on how we can use it. In these cases we may not be able to provide you with the service you need, or may only be able to provide it in a limited way. There are occasions when we have a statutory obligation to collect or use personal information. In those cases we will not be able to agree to your request.
We may use ethnic, gender, sexual orientation and age information (ie, equalities data) to compile statistics in order to comply with equality legislation and assist in planning and service provision. Such data does not identify individuals or affect your entitlement to services.
Sharing personal information
The Council is obliged to protect public funds. We may use personal information and data-matching techniques to help us to detect and prevent fraud and ensure public money is spent in the most appropriate and cost-effective way. In order to achieve this we may share information with other organisations which audit or administer public funds. This includes the Audit Commission, the Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police.
The information we collect may be shared between Council services and with other organisations, such as government bodies, the Police, health and social care organisations providing you with services and educational establishments.
We will only share your personal information when we are permitted to or are required to by law or we have your consent to do so.
The Council does not pass personal data to other organisations for marketing purposes without your consent.
Your personal information may be processed by an external service provider acting on our behalf to provide services.
Emails that we send to you or you send to us may be kept as a record of contact. We may also store your email address for future use. If we need to email sensitive or confidential information to you, we will check that we are using the correct email address and may use additional security measures. If you need to send us sensitive information, we recommend using our secure online forms where provided or the postal service.
You are entitled to request access to and a copy of any information we hold about you. Please contact the Corporate Information Unit at the details shown below.
You can ask us to stop processing or to remove your personal data, although this may delay or prevent us delivering a service to you. We will try to meet your request but we may be required to hold or process information to meet our legal duties.
If you find that the information that the Council holds about you is no longer accurate, you have the right to ask to have this corrected. We may not always be able to change or remove the information. However, we will correct factual inaccuracies and may include your comments in the records.
Please see our Data Protection Policy for further details on your rights.
Queries and complaints
If you would like further information or have a complaint about any of the details in this notice, please contact us by
- Email: firstname.lastname@example.org
- Post, in writing to: Legal Services, IW Council, County Hall, High Street, Newport, IW PO30 1UD.
This website contains external links to third party sites. Our privacy notice applies only to information collected by or on behalf of the Isle of Wight Council. If you go to another website, you should read their privacy notice before you give them any personal details.
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