Council Tax

How To Pay

Service Update - Corona Virus

There have been misunderstandings regarding payments for Council Tax following the Coronavirus outbreak. Please see below some frequently asked questions regarding Council Tax which aims to explain the situation at this time. These will be updated if there  any changes to the current position regarding Council Tax payments.



Does Council Tax still have to be paid at this time?

Yes, you should continue to pay as normal from 1st April.

There has been no announcement from the government that Council Tax payments have been frozen. The Isle of Wight Council understands that many people are impacted as a result of businesses closing and household income reducing at this very difficult time.

What can I do if I cannot afford to pay my instalments?

If you cannot afford to pay your Aprils instalment as a result of the Coronavirus outbreak you can request your instalments are extended into February and March. This option will extend your payments and does not reduce the total amount to be paid.

If you have difficulties meeting your instalments and extending your instalments, as detailed above, will not assist in meeting your payments please send a message to us detailing your situation. Each enquiry will be considered individually.

Can I get a help to pay my Council Tax?

You may be entitled to help with Council Tax via the Local Council Tax Support Scheme. Please visit our webpages for more information.

What if I am unable to leave the house to pay?

If you usually make payments at a pay point or a post office you can pay by one of the following methods listed below. We request in these difficult times you help support the local authority’s ability to respond to this crisis and contact us online or use the self-service options available in the first instance.

Direct Debit Payments

Direct Debit is the easiest way to pay your Council Tax. We offer a choice of payment dates – 1st, 10th or 20th of the month or ½ yearly (2 instalments 1st April & 1st September).

All payments are governed by the Direct Debit Guarantee.

Set up a Direct Debit online.

Download a Direct Debit instruction form  (PDF 63.75KB, 1 page) complete the form and email it to us at council.tax@iow.gov.uk. Alternatively you can post your completed form to us, our address can be found in the contact tab above.

Internet Payments

You can pay via the internet with your Debit Card.  Pay Online  utilise the 24-hour payment facility.

Online Banking

You can pay your Council Tax via online banking or by standing order using the bank details below:

Bank: Lloyds

Account Number 14867260

Sort Code 30-80-12

Please quote your 8 digit account reference number when making a payment online (please quote all numbers and letters but remove the hyphen)

24 Hour Automated Telephone Payment

To make a payment using our automated telephone service please call 03450450076.  You will need to have your Council Tax  account number to hand when making the payment.

By allpay

Pay your bill via the allpay App. Download the app from the following websites: App Store or Google play using an Apple or Android Smartphone wherever there is a mobile signal.  Use the 19 digit number from the bar code on the front of your council tax bill.