Housing Benefit

About Housing Benefit and How to Apply

Service Update:

Due to essential maintenance to our core IT system, this work will impact on the availability of the Customer Portal which is used by residents to make a claim for Housing Benefit and Local Council Tax Support. 

The Customer Portal will not be available on Friday 15th November 2019 from 7.00pm until 8.00am Monday 18th November 2019.

Service will be restored as soon as possible but in the mean time if you want to make a claim for benefit please let us know by using our online send a message to this service form or email housing.benefit@iow.gov.uk.  

Please Note: Once the service has been resumed you will need to complete a claim through the Customer Portal.


Help with paying your rent

Universal Credit is a payment to help with living costs and is replacing Housing Benefit.  This new benefit is being introduced in stages throughout the UK.  Before you complete your claim, please check your postcode using the online postcode checker to see if you should claim Universal Credit or Housing Benefit, in addition, please check if any of the exceptions mean that you should still claim Housing Benefit .

  • if the checker says you are eligible for Universal Credit, apply through the government website.
  • if the checker says you are not eligible for Universal Credit, then come back to this page to apply for Housing Benefit.

Help with paying your Council Tax

If you need help paying your Council Tax, then apply for Local Council Tax Support.  Some people with savings cannot get help so don't apply if you are working age and have savings of over £6,000, or if you are a pensioner with over £16,000.

Discover how much you may be awarded

Use our online benefits calculator to work out how much money they might get. The benefits calculator will provide you with an estimate of how much you may be awarded.  If you are not sure that you will get benefits, we think you will find this online tool helpful. 

Authorised to accept Housing Benefit claims

The Isle of Wight Council is authorised to accept Housing Benefit claims that have been completed electronically through the use of our approved electronic form. View the signed directive  (PDF, 193.46 KB, 2 Pages).

Reporting Benefit Fraud

The Department of Works and Pension (DWP) are responsible for investigation of Housing Benefit Fraud together with Social Security Benefits.

To make sure the money goes to those who need it please contact the DWP if you know of anyone who is claiming benefit to which they are not entitled.  This could be a person claiming in a name you know to be false, in more than one name or from more than one address.  They also need to know if someone is claiming Income Support, or Job Seekers Allowance and working full-time.  Further information on how to report benefit fraud can be found on the GOV.UK website.

You can also contact the DWP on their National Benefit Fraud Hotline 0800 854 440 or by post to NBFH, PO Box 224, PR1 1GP.

For more information on relevant information which may affect you please select from the links below: