Housing Benefit

How to Notify a Change in Circumstance

Service Update

Due to Corona virus the councils Help Centres are closed.  We are unable to accept any documents for your Housing Benefit and Local Council Tax Support claims in this way.

If you have been asked to provide evidence for your claim, you can submit it to us by using the 'Upload my Evidence' option in the Customer Portal 

or post it to Housing Benefit, PO Box 238, Newport, PO30 9FP.

If you are having difficulty providing evidence for your claim, please call the Housing Benefit team on 01983 823950 for advice.

Reporting a Change of Address 

Report a Change of Address through our Customer Portal

If you are currently receiving Housing Benefit and Local Council tax Support and are changing address, the Benefits Office will need to be informed. You will need to supply your signed tenancy agreement which you can upload through the portal.

You can save your change of address form and retrieve it later to complete. When you save the form you will be provided with a Citizens Access key which you will need to retrieve your form.  Retrieve a change of address form you have already started.


If you are not in receipt of Housing Benefit and Local Council Tax Support and wish to apply for this at your new address, you will need to check whether you should claim for Housing Benefit or Universal Credit. For further information on this service please view our web page titled  'About Housing Benefit and to how to Apply' .

Reporting a Change in Circumstance 


Report a change in your circumstances through our Customer Portal 

If you are currently receiving Housing Benefit and/or Local Council Tax Support and the circumstances for yourself or anyone else living with you change, you must tell the councils Benefit Office immediately as it may affect the amount of benefit you are entitled to.

You may need to provide documentary evidence of any changes reported or to enable the Benefits office to process your review.  You can supply your evidence by selecting the 'Upload my Evidence' option from the Customer Portal

If you are not already in receipt of Local Council Tax Support, but your new circumstances may mean you could be now entitled, you will need to make a new claim for Local Council Tax Support.

You can also contact the council’s Benefit Department by emailing us at housing.benefit@iow.gov.uk (include your claim number if known).

For more information on changes you need to report.

Additional Information


Guidance Documents