Isle of Wight Council

Homeless Section

Housing Options & Advice

The Housing and Family Support Service offers free and impartial housing advice to anyone who requires it, regardless of their tenure or status, or whether they occupy accommodation or provide it.

Whether you own your home and are having difficulties with your mortgage or are renting and need advice on your rights and options, we aim to help.  The Housing and Family Support Service is available during office hours to discuss your situation in detail and offer personalised advice.

Application Process

  • Complete an online Housing Initial Enquiry Form  to receive advice.
  • Alternatively if you need support to complete the online Initial Enquiry Form please call us using the telephone number found in the 'contact tab'
  • Once submitted a Homelessness Prevention Officer will contact you to discuss your housing situation and provide advice and assistance appropriate to your needs working with you to try and resolve your housing situation. 
  • Your enquiry will be processed within normal office working hours. Our opening times can be found in the 'contact tab' .


If you need more specialised legal or debt advice, we can make a referral to another service who can offer more detailed help and assistance. So, if you have a housing issue, no matter how big or small, please contact us as soon as you can for some advice. Early intervention gives us more time to be able to help resolve your housing problem.

Alternative accommodation

If you are looking to secure alternative accommodation, further information can be obtained in our Finding Your Own Accommodation leaflet  (PDF, 91KB, 10 pages).

Landlords - tenants Right to Rent

With effect from 1 February 2016 all landlords will need to carry out checks to ensure their new tenants have the Right to Rent by checking identity documents and keeping copies.  More information can be found about what checks need to be carried out and the penalties of not doing so on the GOV.UK website