Adult Services Complaints

Complaints

Making a Complaint

When things go wrong we aim to put things right quickly, informally and without a fuss.  However, a formal statutory complaints procedure is available if we are unable to resolve a service user’s complaint on an informal basis. 

How to Make a Complaint

Online: submit a complaint using our online complaint form.

Email: AdultSocialCareCompliments&Complaints@iow.gov.uk

By Post : send your complaint by letter to ASC Complaints and Appeals Officer, FREEPOST RTGE-TBEC-BYAY, Adult Social Care Compliments and Complaints, Isle of Wight Council, Floor 2, County Hall, Newport, Isle of Wight, PO30 1UD.

Or by downloading and completing a complaint reporting form and sending it to the above address, please download a copy of the form. (PDF, 4 pages, 136 KB).

Please note: You can speak to or make an appointment to meet with the Adult Social Care Complaints Team by telephoning 01983 823340. 

If you feel you may require advocacy support to make your complaint, we will talk to you about how best to access this support from an independent agency, if it is appropriate to your needs. A friend, relative, carer or support worker can also help you to make your complaint.

The above information can also be found in our Compliments, Feedback and Complaints Guide. (PDF, 115B, 4 pages).

View a easy read version of the above leaflet . (PDF, 399KB, 7 pages).