Concerned About an Adult
Try to speak to the person about what you have noticed, being as open and honest as possible. Give the person the opportunity to talk and listen carefully to what they tell you, offering to seek help if that is appropriate.
Some people may want to talk but may be worried about how you might react so it is important to stay calm if they begin telling you that they have been abused. Some people may ask you to promise not to tell anyone else about the abuse. Whether you are a practitioner, friend or relative, you should always be honest and never make false promises sometimes the abuse might affect more than one person and you will have a responsibility to other people too.
You must remember that the person is an adult, and should never be treated like a child; even if they appear confused and disoriented (he or she can still react to what you are saying and how you say it). Try not to take over or be over-protective, and remember that you should not lead someone into saying something. Try to balance the need of the person to be heard with the need to ensure you do not prejudice future action, such as a police or disciplinary investigation.
If it is appropriate, try to explain simply who might be able to help e.g. health or social care professionals, police, home carers, care-home employees, volunteers and advocates, etc. Perhaps offer to approach one of these on the person’s behalf. Ask what they want you to do.
Remember that in some minority communities there is great stigma associated with abuse by family members and it is not always true that the older person would prefer to talk to someone from their own community. This may in fact be the last thing that they want, so never seek to use a family friend, neighbour or similar as an interpreter instead seek such services from an organisation unknown to the older person.
If you suspect someone is in immediate risk, harm or danger, please telephone the Police on 999.
If you are concerned that an adult is, or is at risk of, abuse or neglect, please call the Safeguarding Team on 01983 814980 (outside office hours call 01983 821105) or email firstname.lastname@example.org