Planning portal access
For some users on Apple devices there are issues using the planning portal. These issues can be long delays before the webpage loads, or the webpage not loading at all. If you experience any issues we recommend using a different device. If you do not have access to a different device, our libraries provide computer and internet access for you.
We are working with Apple and IDOX, as the external software system provider, on this issue. Our investigations to date have identified many areas to the problem. We are now working to fix the issue.
Comments on planning applications can be sent to firstname.lastname@example.org. Or, in writing to Planning Services, Seaclose Office, Fairlee Road, Newport, PO30 2QS.
We apologise for any inconvenience.
We realise that users of our services are often having to wait longer than usual for a response. We are working hard to meet the unprecedented and sustained demand on our services, whilst providing the same quality and rigour in our assessment and determination of planning applications, tree works applications, planning enforcement complaints, pre-application advice requests and preparation of the draft Island Planning Strategy.
Please be assured that we will be in contact with you or your agent if we need any further information to help progress your planning application, tree works application, enforcement complaint, pre-application advice request or enquiry.
If you would like to be contacted for an update on your planning application, tree works application, enforcement complaint, pre-application advice request or enquiry please email email@example.com stating any reference number you’ve been provided or a site address.
We will be able to provide an update more quickly this way than if you contact the case officer directly, as we are trying to let them focus on progressing your application, enforcement complaint, pre-application advice request or enquiry