Cowes Library

Frequently Asked Questions for this Service

Question: Is there car parking at Cowes Library?

Answer: There are no car parks very close to the library, however there is street parking in the roads around the library with a 2 hour parking limit.

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Question: Where can I find books about yachting and other maritime subjects?

Answer: You will find books on a wide variety of maritime subjects in all our branch libraries. Cowes Library houses the Island’s Maritime Collection. - Related Link

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Question: What other books can I find on the catalogue which are not in the Libraries?

Answer: The library catalogue includes books and other materials which are not housed in our branch libraries. These include:
• Headquarters stack which is available for loan
• Schools Library Service – not available for the general public
• Ventnor Botanic Gardens – available for reference use only
• Education Centre – not available for the general public


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Question: What services do you provide for people with eyesight difficulties?

Answer: We provide books in large print, talking books on tapes and cassettes, information in braille electronic format, and computer software and hardware to help people with eyesight difficulties. - Related Link

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Question: How much does it cost to use the internet?

Answer: Internet access is free at all libraries.

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Question: Where can I find music books, orchestral scores, sheet music, performance sets, teaching guides etc?

Answer: All our branch libraries contain books about music, and a selection of song books and music tutors. The Island's Music Collection is housed at Lord Louis and Ventnor Libraries.

Orchestral sets, sets of vocal scores and books on music are housed at Ventnor Library.

Individual playing scores, miniature scores, song books and tutors for a wide variety of instruments are housed in the Music Room at Lord Louis Library. - Related Link

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Question: Is the internet safe for my child to use?

Answer: All children under the age of 16 must have the consent of a parent or carer. Children under 8 must be accompanied by an adult. Internet filtering software is applied to all children’s usage and chatrooms have been disabled.

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Question: What services do you provide for people with hearing difficulties?

Answer: All our libraries have hearing loops.

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Question: Do I need to bring my ticket with me every time I want to borrow books?

Answer: No. As long as you have adequate identification, staff can issue books etc to customers without seeing their tickets. However, they are a requirement to use the self-service kiosks.

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Question: What happens if I lose my ticket?

Answer: Inform any local library as soon as possible, to prevent the possibility of someone else using the ticket.

Provide proof of name, in order to obtain a new ticket, for which there is a replacement charge of £2.00 for adults and £1.00 for children. The charge is waived for the first replacement card.

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Question: What can I use the computers for?

Answer: As well as free internet all our computers have:

Microsoft Office, including Word, Excel, Powerpoint and Access
CD writers
Internet-based email
Scanners are available in some libraries
Microsoft accessible tools available in each library


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Question: How can I reserve a book that is not in the Library?

Answer: If the item is in stock or on order, you can reserve it online in the library or from home. If the item is not in stock, you can complete a form on the library catalogue or ask a member of staff.

It costs 60p to make a reservation. However, if we borrow the book from a mainland Library Service there is a further £7.45 charge

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Question: Do your libraries contain quiet areas for study?

Answer: Most of our libraries are too small to accommodate a separate quiet study area. However, Newport Library has a separate bookable area which can be used for this purpose.

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Question: Where can I find books written about the Isle of Wight?

Answer: You will find lending books about the Isle of Wight at all of our branch libraries.

The main Local Studies Collection - which is for reference use only - is housed at the County Record Office in Newport.

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Question: Can I put my poster for an event on your notice board?

Answer: Please give a copy of the poster to your local library, for approval, and please do not put up posters yourself There are certain categories of poster and leaflet that we cannot display, for example posters promoting political parties or religions, or campaigning literature.

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Question: Do your libraries have baby changing facilities?

Answer: Newport, Ryde and Sandown Libraries have private baby-changing facilities - please ask the library staff to give you access. At our other libraries there are no private facilities, but please feel free to change your baby in the children's library area.

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Question: Where can I find information about Family History?

Answer: Newport Library contains a collection of family history books, and St Catherine's House Indices of births, marriages and deaths on microfiche, for the whole of England and Wales, dating back to 1837

You will find Isle of Wight genealogical information, including census records and OS Maps at the County Records Office.

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Question: How can I find out what books and other materials are available in the library?

Answer: You can search the library catalogue in most libraries on one of the dedicated computer terminals. Alternatively you can search the catalogue on the Council's website - Related Link

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Question: Is there WiFi in Isle of Wight libraries?

Answer: Free WiFi is available in all Isle of Wight libraries. Ask in the library for the password, which changes on the first Monday of every month. To use the WiFi, you will need to agree to an acceptable use policy and provide a valid email address. With some devices, you will need to "forget" the network whenever the password changes, and then reselect it from the list of available networks. Unfortunately, we are unable to offer wireless printing.

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Question: Can I borrow CDs?

Answer: Due to very low demand, CD collections are no longer available in Isle of Wight libraries.

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Question: How do I join the library?

Answer: Membership of the Library Service is free.

If you are aged 16 years or over you can join at any of our libraries but you will need proof of your name. If you are under 16, you will need to be accompanied by your parent/guardian with proof of their name.

You can also join the Library Service online.

- Related Link

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