Lord Louis Library

Libraries COVID-19 Advice

Service Update - COVID-19

From 5 November 2020 libraries on the Isle of Wight are closed for public browsing for the duration of the current lockdown. However, government guidance allows libraries to continue to offer an order and collect service and public computer access for essential purposes only. These will commence week beginning 9 November 2020.

Available services:

  • Pre-booked Order and Collect service of books, spoken word and DVDs, collected from the door.
  • Pre-booked collection of reserved items, collected from the door.
  • The return of items currently out on loan, dropping them off at the door at pre-arranged times, or through the library letterbox at any time (where present.) However, the due-back date of all items due back during the period of lockdown has been extended, and no fines are being charged.  
  • Pre-booked computer access for essential use only.
  • The Home Library Service and School Library Services are continuing as normal.
  • The Library Service's range of online services are available as normal.

Services unavailable during lockdown

  • Customer access to library buildings for any reason, except for pre-booked computer sessions for essential use

Order and collect

During lockdown library customers can place requests with their local library either for specific titles or broader requests. Once the requested books are ready you will be contacted to arrange a date and time for collection. Customers can also request books for themselves on the library catalogue but can only collect them through a pre-arranged collection slot.

Order and Collect items can be ordered in any of the following ways:

You will need to provide the following details:

  • Name
  • Library card number - If you don't know your library card number your date of birth will be required so we can find you on our system
  • Contact number for collection
  • Which library you want to collect your books from
  • Details of your request. Please provide as much information as possible. We will endeavour to satisfy your request as well as we can, but please be aware that the availability of specific titles cannot be guaranteed.

Reserving books online

Customers can still reserve books online by visiting the library service catalogue and logging in using their library card number and PIN. If you don't know your PIN, please phone 01983 823824 or contact your local library. When your book is available, your local library will contact you to arrange a collection time.

Returning books

Books that are currently out on loan can be returned by customers via pre-arranged time slots, or through the library letterbox in libraries that have them. However, if you have books out on loan which you are unable to return, please don't worry. They will all be extended until after the end of lockdown, and no fines are being charged for late books.

Computer access

From the week beginning 9 November 2020 council-run libraries are open for public computer use for essential use only. All sessions must be pre-booked by contacting your local library. Printing is available, but for social distancing reasons, we are unable to offer one-to-one assistance.

Library contact details

During the period of lockdown, libraries are not operating on set opening hours. Services can only be accessed via pre-arranged time slots, and library doors will only be open during times when collection slots or computer sessions have been pre-booked. Libraries can be contacted by phone on the following days:

Library Phone Email Days available for phone contact
Cowes 01983 293341 coweslibrary@iow.gov.uk Mons, Tues, Fri and Sat
Freshwater 01983 752377 freshwaterlibrary@iow.gov.uk Tues, Weds, Fri and Sat morning
Newport 01983 823823 lordlouislibrary@iow.gov.uk Mon, Tues, Weds, Thurs, Fri and Sat
Ryde 01983 823825 rydelibrary@iow.gov.uk Mon, Tues, Weds, Fri and Sat
Sandown 01983 402748 sandownlibrary@iow.gov.uk Tues, Thurs, Fri and Sat
Ventnor 01983 852039 ventnorlibrary@iow.gov.uk Tues, Weds, Fri and Sat
Library HQ 01983 823824 libraries@iow.gov.uk Mon, Tues, Weds, Thurs, Fri

The Home Library Service

The Home Library Service is continuing as normal, providing non-contact doorstep deliveries of books to its existing customers.

Community Libraries

The information on this web page only applies to the council-run libraries, although some of them are continuing to offer Order and Collect services during this latest lockdown. 

You will need to contact community libraries directly to find out their reopening plans. Find out more about community run libraries