School Transport

Frequently Asked Questions for this Service

Question: How do I go about changing my child's school bus?

Answer: The request needs to be made direct with the School Transport Team so that they can investigate the possibility of changing contracted school bus services. If the request is based upon a change of address or school and the child is still eligible (this will be verified with School Admissions), a transfer will be made and the arrangements will be confirmed with the parent/guardian. If the request is based on preference, the School Transport Team will investigate the possibility though the change cannot be guaranteed and if it is not possible at this time to undertake the change the child’s name will be added to a waiting list for this service. Either way the School Transport Team will confirm the arrangements.


Has this FAQ answered your query?

Question: My child does not have a school bus pass but would like to travel home with a friend as they are spending the evening together. Can they be issued with a temporary term ticket?

Answer: Unfortuntely not. In these circumstances it is expected that the parent or guardian of the child in question would need to make their own travel arrangements.

Has this FAQ answered your query?

Question: How do I replace a lost term ticket?

Answer: Please contact your child's school. They will complete a form for a replacement term ticket and issue your child with a temporary ticket which will be valid for up to two weeks. The cost of replacing a term ticket is £10 which is payable to the school at the time of requesting the replacement.

Has this FAQ answered your query?

Question: Where can I find a timetable or map of my child's school bus service?

Answer: Timetables and maps are available online for all Council contracted school bus services. If you are looking to find out times from September 2016 please check the website from 15 August 2016. You can access timetables and maps here: - Related Link

Has this FAQ answered your query?

Question: How do I request free, home to school transport provision for my child?

Answer: Please contact School Admissions here: - Related Link

Has this FAQ answered your query?

Question: Will my child get transport into school on the first day of the academic year even though we have not received a term ticket?

Answer: Yes. Students who are eligible for free home to school transport will be able to access a contracted school bus service on the first day of the academic year. Scholars Term Tickets will be available from school on the first day of term in readiness for the afternoon journey home.

Privilege seat ticket holders will also be able to access a bus as above providing payment has been made by 13:00 on Saturday 20.08.16.

Has this FAQ answered your query?

Question: My child is eligible for free home to school transport and I have moved home and/or my child has started at a new school, do I need to reapply for school transport?

Answer: Most likely, yes. Please contact School Admissions here: - Related Link

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: There are two buses which serve where I live and the school. Can I use the same application for both services?

Answer: No. You can only specify one bus service per application form so you would need to make two applications, one for each service.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: Are there any discounts for families with a low income?

Answer: There are no discounts for privilege seat travel, however, should your child be in receipt of free school meals or if you are on a low income, please contact school admissions to see if your child would be entitled to free home to school transport.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: My child hasn't been offered a seat and is on the waiting list - how do I appeal this?

Answer: Privilege seats are offered where there is spare capacity on school buses which means there will always be a limited number of seats available. There is no appeals process, however, should you feel that your child should be considered for a seat under extenuating circumstances please contact the Transport Team in writing detailing your reasons.

You can contact the Transport Team by clicking on the 'Contact' tab above and then clicking on 'Send a message to this service.'

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: My child was 10th on the waiting list but now he's 14th - why?

Answer: Children who are already on a waiting list may move down that waiting list. This can happen if we have to end a child's privilege seat provision so the seat can be accessed by a child entitled to free home to school transport. The child that held the privilege seat would then go to the top of the waiting list for that service.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: I would like my child to travel on a Southern Vectis network bus instead of the school contracted bus can the Council arrange this?

Answer: Unfortuntely, not. The Privilege Seat scheme relates to contracted school buses, only. Please contact Southern Vectis with regards to ticketing on their services. Clicking on the 'Related Link' will take you to their website. - Related Link

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: Where can I find out more information about the whole privilege seat process?

Answer: Please view the Privilege Seat Scheme information, here: - Related Link

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: What happens if you need to remove a privilege seat child from the bus due to a child being entitled to free transport? How do you decide who is removed, how much notice will you give and what about the money already paid?

Answer: The randomiser which is used for allocating seats provides an ordered list of all applicants for each service. The last children allocated to a service will be the first ones to be removed. They will then be placed on a waiting list for that service. Should a waiting list already exist for a particular service, they will be placed at the top of that waiting list.

As much notice as possible shall be given should we need to end a child's privilege seat provision, however, due to operational reasons it could be as little as one day's notice.

You will be given a pro-rata refund of any amount paid.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: When will I receive my child's ticket for September 2018?

Answer: As long as you have made payment your child's ticket will be ready at school for the beginning of the term.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: When can I apply for a privilege seat for academic year 2018/19 and how do I do this?

Answer: You can submit an online application for a privilege seat between 9am on Monday 9th July 2018 and 5pm on Friday 20th July 2018. You can access the form by clicking on the 'Do it online' tab above during the application window. Please note that this is the only window before the start of the academic year 2018 so if you wish for your child to be considered for a seat you will need to make an application during this 1st window.

If you do not have access to the internet, please call 823780.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: I applied for a privilege seat last year (2017/18), do I need to apply again this coming academic year (2018/19)?

Answer: Yes, you need to reapply for a seat for the beginning of each academic year. If you are offered a seat and you have paid for the term then you will not need to reapply for subsequent terms within that year.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: I've applied for more than one bus service, what happens if I get chosen for all of them?

Answer: Please ensure you have stated your order of preference on your application forms. If you are chosen for more than one service, your child will be allocated based on your order of preference. If you have not stated a preference, a seat will be allocated automatically and your child will not be able to transfer to a different service once allocated.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: I've applied for two services but have only been chosen for one of them. Can my child remain on the waiting list for the other service?

Answer: Unfortunately, not. If you have been offered a seat and decide to take up the offer all other applications you have made are cancelled. If you decide to not take up the offer, then your child can remain on the waiting list for the other service.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: When do I need to pay for my child's ticket for September 2018?

Answer: The payment deadline is 24th August 2018. Should there be a reason why you cannot pay by this date, please contact the Transport Team. The Team can be contacted by clicking on the 'Contact' tab above and then on 'Send a message to this service'. If you have not made payment or informed the Transport Team of why you cannot pay by the deadline, your application will be cancelled and the seat offered to a child on the waiting list (should one exist). You would then need to reapply during another application window.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: I didn't apply during the 1st application window - when is the next window?

Answer: Dates for the 2nd application window are to be confirmed though please note that there will not be another window before the start of the academic year 2018.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: My child no longer requires their privilege seat but I've paid for the whole year. Can I get a refund?

Answer: It depends when you have requested to cancel your application. We can refund unused tickets in half-term portions, only. If a term has already started the amount refunded will be dependant on the number of half term's remaining. For example: you have paid for the whole year and your child no longer wants to travel on the school bus from 1st October 2018. The amount refunded will be from the October half-term onwards (a total of £325). You would also need to send the ticket back to the Transport Team. You can find our address details here: - Related Link

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: Can I pay for the ticket via cheque?

Answer: Yes, you can. Please make cheques payable to ‘Isle of Wight Council’ and post to: Isle of Wight Council, PO BOX 238, Newport, Isle of Wight, PO30 9FP. On the back of the cheque please write your child’s name and that the payment is for a privilege seat. Please note: cheques cannot be processed by the Transport Team based at County Hall. Any cheque received without a child’s name or received by post at County Hall will be returned and may result in a delay with ticket processing. Payment would need to be received by the Council by the payment deadline.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: I paid for the whole year but my child's ticket ends in December/April. Will you send me another ticket?

Answer: Privilege seat tickets are issued on a termly basis. If you have paid for more than one term, the tickets for the subsequent terms will be sent to your child's school before the Christmas and/or Easter holidays.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: How are refunds processed?

Answer: If you paid by a credit or debit card you will be refunded back to the same card with which payment was made. If you paid by cheque, you would need to provide the Transport Team with your bank details and a refund will be paid into this account.

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: I've not been contacted about my application. How can I find out more?

Answer: You can view a summary of your application by logging into your Isle of Wight Council - My Account record and clicking view within the Privilege Seat Application. The status of your application will show as ‘new’ until it has been processed by the Transport Team. You can login to your account, here: - Related Link

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: I need to cancel my privilege seat application. How do I do this?

Answer: You can cancel any submitted application at any time if you no longer need a privilege seat by logging into your Isle of Wight Council - My Account record and clicking view within the Privilege Seat Application, find the application you wish to cancel and click on 'view' which will show the application detail. Please click the cancel application option and complete the required information. The status of your application will be marked as 'cancel pending' and will be fully cancelled manually by the Transport Team. Any refund due will be processed as soon as possible. You can login to your account, here: - Related Link

Has this FAQ answered your query?

Question: PRIVILEGE SEATS: How much does a privilege seat cost and can I pay in instalments?

Answer: There are set prices for privilege seats as follows.

Up to a full term £130.00
Up to half term £65.00
Up to a full term AM or PM only £65.00
Up to half term AM or PM only £32.50

If you are intending to purchase a ticket for a full term you have the option to pay for half a term at a time. It is not possible to pay in smaller instalments.
If you are intending to purchase a ticket for a full term you have the option to pay for half a term at a time. It is not possible to pay in smaller instalments.

Has this FAQ answered your query?