Parking Permits

Frequently Asked Questions for this Service

Question: If there isn't a permit to be displayed, how will the Civil Enforcement Officer know I have paid for a tourist parking permit?

Answer: The vehicle registration of all purchased tourist parking permits will be avalable to view by the CEO on their handheld device, against the relevant permit location number.

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Question: I have an All Island Car Park Permit but the car park is full, what should I do?

Answer: The issue of a permit does not guarantee the availability of a parking space. It merely entitles the specified vehicle to park in any of the designated off-street parking areas if there is sufficient space. You should therefore remove your vehicle from the area and seek alternative, legal parking.

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Question: Will I have a permit to display in my car/coach?

Answer: No. These permits are only issued using PayBy Phone. You will not receive a physical permit as you will be purchasing a tourist permit parking session.

Once purchased, the council’s Civil Enforcement Officers will be able to check which vehicles used PayByPhone via their handheld devices

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Question: Which locations does my coach tourist permit entitle me to park in?

Answer: NEWPORT - Coppins Bridge car park
RYDE - Quay Road car park
SANDOWN - Fort Street car park
SHANKLIN - Atherley Road , Spa Site, Vernon Meadow and Winchester House car parks
VENTNOR - Dudley Road car park
WEST WIGHT - River Road car park


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Question: How do I obtain a VAT receipt for my permit?

Answer: You can download your VAT receipt from your PayByPhone account, enabling you to print VAT receipts for the last twelve months via your online PayByPhone account. (You will need your mobile phone number and the last four digits of the credit/debit card you used.)


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Question: If my camper van does not fit wholly within a bay, can I buy use a tourist permit for a coach?

Answer: You should buy a coach tourist permit and park within a coach bay.

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Question: I have a permit to park in Moa Place car park as I am a member of West Wight Sports Centre, and am changing my vehicle - How do I get a new permit?

Answer: Please contact Shirley Cokes at West Wight Sports Centre on 01983 752168

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Question: Where can I purchase tourist permits from?

Answer: Tourist Parking Permits (sessions) can only be purchased through PayByPhone. This can be done by telephoning (01983) 331331 or visiting www.paybyphone.co.uk. Alternatively sessions can also be purchased using the PayByPhone iPhone, Android and Blackberry apps.

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Question: Can I purchase a tourist parking permit in advance of my visit?

Answer: This option is not available at present but this is something we are looking to introduce in the future.

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Question: Why was the residential 200m radius permit introduced?

Answer: It was acknowledged that in some areas there is insufficient parking available to meet demand. This permit allows residents to nominate a Council car park within 200m of their home and have the convenience of car parking near to their home.

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Question: I have a Parking Permit and cannot find a parking place, what should I do?

Answer: Unfortunately, a Parking Permit does not guarantee a parking place, please refer to your terms and conditions.

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Question: How do I get a receipt for my Tourist Parking Permit?

Answer: Add your email address to your PayByPhone account and each time you purchase a permit, a receipt will be emailed to this address.

Alternatively, you can have a text receipt sent to your mobile. Check the text receipt box on your PayByPhone account (10p per text).

For information on VAT receipts, please see separate FAQ

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Question: When will my Tourist Parking Permit expire?

Answer: Your permit will expire after the full period of days you have purchased has elapsed. For example, if you purchase a two-day permit at 4pm on a Friday, it will expire at 4pm on the Sunday.

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Question: My camper van doesn't fill wholly within a bay. What should I do?

Answer: You will need to purchase a coach permit/pay and display ticket(coach tariff) and park in a coach bay.

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Question: What terms and conditions apply to tourist permits?

Answer: The permit is only valid for use in pay and display bays (please ensure that you check the Tariff Board at the location to ensure that the permit is valid for the area).
The permit does not guarantee a parking space.
No refunds will be made whether the permit has been used, partially used or unused.
Failure to comply with the above may result in a penalty charge notice being issued

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Question: Is there a charge for using the paybyphone service?

Answer: All PayByPhone transactions are subject to an initial transaction fee of 20p; this provides the motorist with benefits such as the ability to add time remotely, email; confirmation and online receipts. Optional texts are charged at 10p per text. (Prices correct as at January 2017)

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Question: Can I purchase a business permit for parking within a Resident Permit Zone?

Answer: No. A decision was made by Committee on 11 October 2018 that no further permits would be issued to Businesses for parking within a Resident Permit zone with immediate effect.

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Question: How will I know when my online permit is valid?

Answer: As soon as your payment is downloading onto the permit system, you will receive an email confirming the permit start and expiry dates.

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Question: I have a virtual parking permit and been given a courtesy vehicle, what can I do?

Answer: Should you have the use of a courtesy vehicle because of an accident or repair, we can offer temporary cover to the vehicle. Please call us on 01983 823714. You will also need to email a copy of the hire agreement to parking.services@iow.gov.uk. When your original vehicle has been repaired, you will need to call us so we change the details back.

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Question: What is the entitlement for parking with a blue badge?

Answer: I can confirm that providing a valid Disabled badge is clearly and correctly displayed within the vehicle, a Disabled badge would entitle the following in Isle of Wight Council parking areas:

- Up to 3 hours on a double yellow line (where no loading ban is in place)
- Up to 3 hours on a single yellow line (where no loading ban is in place)
- Unlimited parking in an on street pay and display bay free of charge (providing there is no signage to the contrary)
- Up to 8 hours in a long stay car park free of charge (providing there is no signage to the contrary)
- Up to 3 hours in a short stay car park free of charge (providing there is no signage to the contrary)
- Unlimited parking in a designated on-street disabled bay (providing there is no signage to the contrary)


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Question: How will I receive my permit?

Answer: All new parking permits will be issued using a virtual permit system. This means that your vehicle registration number will be recognised by Parking Software and as such a physical/printed permit will not be issued.


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Question: How long will it take for my parking permit to be issued?

Answer: Online permits are issued using an automated system and provided that the application has been submitted correctly and payment made, the permit should commence on the date that you have requested. If you have provided an email address, confirmation of the permit will be sent to you when the application has successfully been processed.

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Question: Do you issue temporary permits?

Answer: No we don't. We would request that all new permit applications should be made in advance. Until you have been advised that the application has been processed, appropriate measures should be taken to ensure that the vehicle is parked in accordance with the regulations set out.


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Question: Will I receive a reminder that my permit is due to expire?

Answer: If you have applied for your permit using the online system and provided your email address, you should receive an email reminder. The system is set to send email reminders before the permit expiry. However, it remains the permit holders responsibility to note the permit expiry and to ensure that it is duly renewed if required.

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Question: Can I apply for a resident parking permit online?

Answer: Yes, you can apply online using the attached link - Related Link

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Question: What are the current prices for tourist permits for cars?

Answer: Two days £15.10; Three days £22.70; Four days £30.20; Seven days £52.90; 14 days £105.80.

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Question: Are permits being extended due to the latest lockdown?

Answer: No, parking restrictions are still in operation and as such parking permits are still required.

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Question: I purchased a tourist parking permit but still received a Penalty Charge Notice (PCN). What can I do?

Answer: A PCN should be challenged using the details on the reverse of the penalty charge notice. Parking Services will be able to cross-reference all tourist permits with PayBy Phone.

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Question: What are the current prices for tourist permits for coaches/HGVs

Answer: Overnight £12.60; Four days £56.20; Seven days £98.30

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Question: What is the cost of the All Island Car Park Permit and what are the concessions?

Answer: The All Island Car Park Permit costs £540 with full payment up front for 12 months, or it can be purchased for £50 for one month. The permit allows you to park for an unlimited period in any* Council long stay car parks and for up to 2 hours in any* Council short stay car park
*The car parks and chargeable periods listed are current at the time of printing and may be subject to change at the Councils discretion.
Alternatively, the permit can be purchased at £50 for one month


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