You can make an informal challenge at any time within the first 28 days of the parking ticket being issued.
If we receive your informal challenge within 14 days of the date being issued (the discounted period) and your challenge is rejected, we will give you a further 14 days to pay at the discounted rate
If we receive your informal challenge between 15 and 28 days of the ticket being issued (after the discounted period) and your challenge is rejected, you will have to pay the full amount.
How to make an informal challenge
By law, if you wish to object or appeal a parking ticket you have to do this in writing. The easiest way to do this is using our online challenge system. Before you consider challenging your parking ticket, we also recommend you take a look at the things to consider before submitting a challenge.
When you're filling in your challenge try and give us as much detail as you can about why you feel the parking ticket should be cancelled and provide any additional information you may have, for example if you have a valid ticket please provide this.
Please note: The online system will time out after 10 minutes, we therefore advise that you write your challenge elsewhere before pasting it into the text box provided.
Challenges normally take up to 20 working days to process.
What happens next
Once your challenge has been received, your penalty charge will be put on hold and will not progress until a decision has been made. Cancellations are usually sent by email, but rejections will be sent via first class post.
If your challenge is successful, the parking ticket will be cancelled and no further action will be taken. You will be notified by email of this decision.
If your challenge is rejected, provided we have received your informal challenge within the discounted period of 14 days, then you will be given an additional 14 days to pay at the reduced rate.
If your challenge was received outside the 14 day discounted period, then the full amount of the parking ticket is payable. If you then do not pay the ticket within 28 days you will receive a document called a Notice to Owner (NtO) explaining the next stage of the process, which is a formal representation.