Penalty Charge Notices (PCN)

PCN challenge and appeal process

If you feel you shouldn't have been given a parking ticket, you can appeal it. There are different ways to appeal your ticket but first we suggest you look at the evidence online to see the reason you were issued the fine. You will need your Penalty Charge Notice number to hand. 

For more information on how we use your personal data please read our Privacy Notice

If you wish to continue in the appeal process these are the stages you'll have to go through:

 

Things to consider before submitting a challenge or representation.

We have provided below various scenarios or situations to inform you of considerations you may need to make and the evidence you may need to submit throughout the different stages of this process:

PCN will not be cancelled for the following reasons:

If you received a PCN whilst obtaining change for the parking machine.
When paying at the machine, a pay and display ticket should be purchased immediately upon arrival.  Whilst a grace period may be applied for this purpose, it is prudent to ensure that sufficient change is possessed prior to parking if a motorist is intending to utilise a pay and display location.  In addition to paying at the machine, payment can be made via the paybyphone service.

If you received a PCN whilst making payment for parking by paybyphone.
When parking in a pay and display area, it is the drivers responsibility to ensure that payment for parking is made immediately upon arrival at the location.  Whilst a grace period may be applied for this purpose, it is prudent to ensure that the vehicle is not left unattended until the paybyphone transaction has been confirmed.

If you received a PCN for being parked for longer than permitted/ or after the expiry of paid for time whilst attending an appointment.
As it is not uncommon for appointments to overrun, it is the drivers responsibility to park in an area that offers a sufficient parking period for both the appointment and to allow for any delays that may reasonably occur.  When parking in a pay and display area, it is the drivers responsibility to ensure that sufficient time is purchased to cover both the appointment and to allow for any delays that may reasonably occur.

If you have received a PCN for being parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force, but had displayed a Blue Badge.
Blue Badge Holders cannot park where there are loading and unloading restrictions (as confirmed by the Blue Badge Scheme booklet).  This waiting restriction will be conveyed by double yellow line markings which are supported by yellow kerb blips and supporting no loading signage.

If you received a PCN for parking wholly or partially on double yellow lines as you were unaware of the restriction.
Double yellow line restrictions carry a 24/7 no waiting restriction and as such they do not require supporting signage.

If you received a PCN for being in a special enforcement area adjacent to a dropped footway, but did not realise that parking was prohibited.
The Council has powers to enforce parking adjacent to dropped kerbs.  A vehicle must not be parked on the carriageway adjacent to a footway, cycle track or verge where the footway, cycle track or verge has been lowered to meet the level of the carriageway for the purpose of assisting pedestrians crossing the carriageway, assisting cyclists entering or leaving the carriageway, or assisting vehicles entering or leaving the carriageway across the footway, cycle track or verge.  There is no requirement for supporting signage.  If a person is inconvenienced by a motorist obstructing a dropped kerb which facilitates access to their premises, they may request for a Civil Enforcement Officer to visit the contravention location.

If you received a PCN for parking in a resident permit bay but had displayed a valid Blue Badge.
The Blue Badge does not permit parking anywhere.  Parking is not permitted in places reserved for specific users, such as permit holders.  Where bays are reserved for permit holders, supplementary signage will confirm that there is no exemption for Blue Badges in these bays.

If you received a PCN for parking an electric vehicle in an electric vehicle bay. 
Designated electric vehicle charging bays are provided at specific Council parking locations and must only be used whilst the vehicle is being charged.  They are not provided for the general parking or electric vehicles.

If you have previously provided a valid pay & display ticket which resulted in the cancellation of my PCN and have incurred a further PCN in the same circumstances. 
It is the responsibility of the motorist to ensure that a valid pay & display ticket is clearly displayed.  The ticket and supporting explanation may be submitted for consideration.  If a PCN has already been cancelled for this reason, further PCNS issued in similar circumstances may not be cancelled.

If you had paid by phone inadvertently for the wrong vehicle.
When utilising the 'pay by phone' facility it remains the driver's responsibility to ensure that all the details submitted are correct.  At the time of making payment for parking, you are given the opportunity to confirm that the vehicle details are correct.

PCN cancellation may be considered for the following reasons:

If you were parked on double (DYL) or single yellow lines (SYL) for loading and received a PCN.
Loading should be a continuous process and a period of constant observation will be applied by the Civil Enforcement Officer.  If there are any breaks in the loading process, the exemption to load will cease.  If you believe you were loading when a PCN was served you may write to the Council and describe the loading activity that was taking place.  Where relevant, invoices or receipts for the loaded goods should be provided, together with an explanation as to why no loading activity may have been witnessed by the Civil Enforcement Officer prior to the service of the PCN.  You should note that you should only stop on SYL and DYL if goods cannot be reasonably loaded/unloaded elsewhere?

If the vehicle was parked on a single or double yellow line as it had broken down.
Proof of breakdown should be provided.  This may include invoices or receipts for replacement parts, vehicle recovery or work undertaken by a garage in respect of the mechanical failure.  An explanation as to how the vehicle came to rest on the restricted street in the first instance should also be provided.

If you had parked without payment for parking in a pay and display location, or on a single or double yellow line to use a public toilet.
This does not constitute an exemption from the parking regulations. If it was deemed necessary for the vehicle to be parked in this manner on medical grounds, information of the condition and supporting medical documentation should be provided for consideration.

If you are a Blue Badge Holder and have received a PCN for parking on a single or double yellow line.
A Blue Badge Holder is entitled to 3 hours parking on a single or double yellow line provided a valid badge is clearly displayed and used in accordance with Blue Badge regulations.  If the badge was not clearly displayed an explanation for this should be provided in writing, together with a copy of both the front and reverse of the valid Blue Badge for consideration.

If you received a PCN for being parked for longer than permitted or after the expiry of paid for time
As it is not uncommon for appointments to overrun sufficient time should be purchased to allow for any delays that may reasonably occur.  If the delay could not reasonably be foreseen, information and/or documentation relating to the scheduled appointment should be provided together with information pertaining to the nature of the unforeseen delay.

If you received a PCN for being parked without clearly displaying a valid pay & display ticket or voucher, but a valid parking ticket had been purchased.
The parking ticket must be clearly displayed within the vehicle.  A copy of the ticket must be provided to the Council together with an explanation as to why it was not displayed clearly.

If you received a PCN but had paid for my parking via the paybyphone service
If you believe that your vehicle was subject to a valid paybyphone parking session, please ensure that the telephone number for your paybyphone account is provided to the Council.  The account telephone number will enable the Council to verify if a valid parking session applied.

If you received a PCN for being parked with additional payment made to extend the stay beyond expiry of the time initial purchased, but are in possession of either a current pay and display ticket or paybyphone session.
Signage at the pay and display location will confirm if waiting is also limited by time.  Vehicles must not exceed the maximum period of waiting specified at the location and therefore it is not permissible to extend parking beyond the maximum period of waiting permitted.

If you were parked in a loading place during restricted hours for loading but received a PCN
Loading should be a continuous process and a period of constant observation will be applied by the Civil Enforcement Officer.  If there are any breaks in the loading process, the exemption to load will cease.  If you believe you were loading when a PCN was served you may write to the Council and describe the loading activity that was taking place.  Where relevant, invoices or receipts for the loaded goods should be provided, together with an explanation as to why no loading activity may have been witnessed by the Civil Enforcement Officer prior to the service of the PCN.  It is imperative for vehicles using such bays to be closely observed to ensure loading is taking place and that the bay is not being used for general parking.   Furthermore it should be noted that the bay is only to be utilised for the loading/unloading of heavy/cumbersome/bulky goods only.

If you have received a PCN for parking in a designated disabled persons parking place as your Blue Badge was not correctly displayed.
If the badge was not clearly displayed an explanation for this should be provided in writing, together with a copy of the relevant Blue Badge for consideration. If a PCN has already been cancelled for this reason, further PCNS issued in similar circumstances may not be cancelled.