Adult Social Care - Information and Advice


By Law as a Local Authority, we must assess anyone who appears to require care and support, regardless of their likely eligibility. This is covered in Section 9 of the Care Act 2014.

We will assess you against the Care Act outcomes:

  • managing and maintaining nutrition
  • maintaining personal hygiene
  • managing toilet needs
  • being appropriately clothed
  • being able to make use of the adult’s home safely
  • maintaining a habitable home environment
  • developing and maintaining family or other personal relationships
  • accessing and engaging in work, training, education or volunteering
  • making use of necessary facilities or services in the local community including public transport and recreational facilities or services
  • carrying out any caring responsibilities for a child


This assessment will help us identify which of your needs are eligible for care and support to help you live independently. You will be eligible if you meet the following:

  • You have care and support needs as a result of a physical or mental condition,
  • because of those needs, you cannot achieve two or more of the outcomes specified,
  • as a result, there is a significant impact on your wellbeing

Any help and support identified for you may be provided by Adult Social Care Services or one of the alternative local help organisations.

To start the formal assessment process please complete the online Adult Social Care - Initial Contact Form

Alternatively you can call our Initial Adult Social Care Contact Team on: 01983 814980 or you can view the information on our local help organisations to see if one of their  services would be suitable for your needs.

Upon completion of the initial contact assessment form, it will be reviewed by an appropriately trained professional and you will be contacted by phone.

Please be aware that there are several stages to an assessment. Once the initial assessment has been completed you may be required to take part in an financial assessment, this is because not all help and support needs are funded by the Council and you may have to pay for some of the support services yourself. Your care needs and financial eligibility will be assessed under the Care Act 2014 but you will be advised about this by the trained professional as you continue through the assessment.

Please note: Due to COVID-19 response there has been an increase in demand for these services.