Adult Social Care - Information and Advice


COVID-19 support for carers:

For the vast majority of carers and family carers, your care and support can often go largely unrecognised.

The COVID-19 pandemic has, and will, continue to demand your energy and resilience to continue to care for your loved one’s family and/or friends. Your role is vital, and even more so now.

We have provided useful links and guidance to help you at this time.

National guidance

Visit GOV.UK Coronavirus (COVID-19) for up to date guidance. This will help you and the person you care for, stay safe.

The Department of Health and Social Care (DHSC) gives guidance for providers of unpaid care. This includes family and friends, and young carers. There is also, guidance for those supporting adults and children with learning disabilities or autism. They will continue to keep this guidance up to date to communicate any new advice.

Visit the NHS support and guidance

Local advice and services

If you need further information, please contact carers IW on 01983 553173 or visit the website

If you need to speak to someone local, telephone the Isle of Wight Council support helpline for vulnerable Islanders: 01983 823600.

Visit Keep the Island Safe website.

National Winter Plan

As part of the national Winter Plan, Isle of Wight Council will be taking the following actions. 

We will:

  • Follow the direct payments guidance and be flexible to maximise independence. Please visit: Adult Social Care - Paying for Care - Service Details (
  • Ensure that assessments are updated. This will reflect any extra needs created by COVID-19 of both carers and those in need of social care.
  • Work with services that may have closed, over the pandemic. We'll look at how they can reopen safely or be reconfigured to work in a COVID-19 secure way. 
  • Work with people who use social care services but cannot access them, due to the pandemic. These services include day care or respite services. We'll look at alternative arrangements that meet their identified needs.
  • We have produced a support guidance booklet which provides useful information for Carers throughout the winter. Download and print our ASC COVID-19 Support Guidance for Carers.


A carer is anyone who cares, for a family member of friend over the age of 18 years who due to illness, disability, a mental health condition or addiction cannot manage to live independently without carer support. 

Carers IW

Carers IW have been jointly commissioned by the Isle of Wight council and the Clinical Commissioning Group to provide a variety of different support to carers living on the island. Carers IW will also be able to advise you if you may be eligible for services from the council.

If you need further information, please contact carers IW on 01983 533173 or visit the website


Carers Emergency Alert Scheme

The Carers Emergency Alert scheme is a free local service available to all unpaid carers. Carers register with the scheme and provide information about the person they look after, the names of people who can be contacted in the event of an emergency and who have keys to your home. This information is held securely by Wightcare and carers are issued with a wrist band which gives a telephone number for people to contact in an emergency and gives a unique code to identify them.In an emergency, Wightcare will take action depending on what has happened to you, such as:

  • Contact family or friends to inform them what has happened.
  • Contact the person you care for and inform them.
  • Check that the person’s support needs are being met.
  • Arrange emergency help as required. 
For an application form to join the carers emergency alert scheme, please contact Wightcare on (01983) 821105.


Carers Assessment

Anybody in a caring role is entitled to a carer’s assessment. The assessment will help to identify what support may be required to aid you in your caring responsibilities. 

It will look at:

  • the help needed by the person you are providing care for
  • the help you are providing
  • the support you need for your life outside of caring (such as work, education, family life, social life, your own health and wellbeing)
  • the service(s) other organisations might be able to provide
  • the service(s) the council may provide
  • The assessment will consider the impact the care and support you provide is having on your own wellbeing, as well as important aspects of your life, including the things you want to achieve day-to-day. It will also consider other important issues, such as whether you are able or willing to carry on caring, whether you work or want to work and whether you want to study. When the assessment is complete, we will decide whether your carer needs are eligible for support.


You can complete a carers self-assessment online via the Tasks for Information and Advice