Adult Social Care - Information and Advice

Local Help and Support

There are a number of local organisations available that can provide you with the help and support you need. This section helps to provide access points to some of these local help organisations:


Wightcare is a council department that is a dedicated island response centre that offers 24 hour emergency support to island residents. They can help with assisted technology and Telecare (equipment that can detect falls, inactivity, smoke or gas) to enable you to live independently in your own home.

Wightcare are the only island based service that install and maintain equipment, monitors calls 24/7 and provides a mobile responder service. They can tailor services to meet your individual needs and requirements and they work closely with emergency services, care providers and social work colleagues to provide support. For more details on pricing and equipment, please visit the website listed below.

Telephone: 01983 821105


Living Well

The Living Well approach supports people to lead fulfilling lives and maintain independence through early prevention, self-help and by empowering people to take positive steps to manage their own health and wellbeing.

The Living Well Team is a partnership of 4 different organisations in the voluntary sector, Age UK Isle of Wight, Carers IW, People Matter IW and The Way Forward Programme.

Telephone: 01983 525282

Web: Age UK living well approach

Isle Help

Isle Help is a partnership of voluntary sector information and advice organisations from the Isle of Wight that formed in 2013. The partnership consists of Age UK (Isle of Wight), Citizens Advice Bureau (Isle of Wight), Community Action IW, Law Centre (Isle of Wight), People Matter IW and The Footprint Trust based at County Hall, Newport. These partners all work together to provide information and advice over a wide range of subjects.

Telephone: 01983 823898


Age UK Isle of Wight

Age UK deliver over 20 person-centred services offering practical and/or emotional support with a focus on improving quality of life, maintaining independence and keeping well. All of their services are designed to work directly with an older person, or enable their family, friends, or carers to promote independence and support health and wellbeing.

Telephone: 01983 525282


Website: Age UK Isle of Wight

People Matter IW

People Matter IW is the Island’s user-led organisation. Its primary aim is to support Island residents to shape, direct and manage the support and services they need to live the life they choose. It provides information, advice and guidance on the many services available across the Island via the Isle Help Hub or the People Matter IW Independent Living Centre (ILC).

The ILC also helps people to remain independent in their own homes for as long as possible by providing information and advice and the opportunity to ‘try before you buy’ across a wide range of aids and equipment.

People Matter IW welcome anyone who defines themselves as having support needs, or organisations that support people with support needs – including disabilities (temporary or permanent), people with mental health concerns, family carers and people in receipt of personal budgets, as well as those that fund their own care.

People Matter IW also provides a Personal Assistant Recruitment and Employment Service (PARES). PARES helps people to employ a Personal Assistant (someone who is paid to support a person with a range of tasks to help them live their lives and achieve their goals), whilst enabling more choice and control over who provides them with support but without having the responsibility of being an Individual Employer.

Telephone: 01983 241494



Shared Lives

Shared Lives offers an innovative, non-institutional alternative approach for individuals in need of care and support. Shared Lives carers approved onto the scheme will use their own home as a resource in order to support individuals. As well as providing high quality, regulated care, Shared Lives enables individuals to build a full life in their local community and contribute to it.

Shared Lives offer long term care and support, respite and flexible day opportunities to anyone over the age of 18 with a learning disability, autism, physical disability, sensory impairment or mental health condition.


Personal Assistant (PA) Noticeboard

Personal Assistants (PA’s) in Adult Social Care are employed to support people who have social care or health needs to promote their wellbeing and continue to live as independently as possible in their home.

PA’s can also be employed by a family member or representative when the person they are supporting does not have the physical or mental capacity to be the employer. People employing PA’s are often referred to as individual employers. Being an employer means you’re in control of the care and support you receive.


Carers IW

The Carers IW team provides information, support and advocacy to adults who look after another adult. Carers IW work with carers who either live on the Isle of Wight or care for someone living on the Isle of Wight, services are free to use and are confidential.

Telephone: 01983 533173



Mountbatten Isle of Wight

Mountbatten Isle of Wight support individuals who may not get better from an illness or condition, those who are becoming increasingly frail and elderly and can also offer support to an individual's family and friends.

Some think that hospice care is only available to people with certain illnesses, but Mountbatten Isle of Wight care for anyone living with a life-limiting condition including dementia, motor-neurone disease and heart failure.

Mountbatten Isle of Wight focus on physical, emotional, spiritual and practical needs.

Phone: 01983 529511
24-hour specialist advice line

E-mail: - please include Mountbatten Isle of Wight in the subject line


Butterflies Bereavement Support Service

Offer the following services:


  • Bereavement care and support
  • Friendship for the lonely and isolated
  • Counselling and listening services
  • Suicide support services
  • Young and bereaved support
  • Virtual bereavement support groups

Phone: 01983 619503 or 07889 009393 or 07544 773338




If you feel that none of the local help organisations meet your needs, then you may wish to begin the formal Adult Social Care Assessment process.