Business and Commercial Waste and Recycling Services

Frequently Asked Questions for this Service

Question: Why is my Holiday Let not entitled to the household collection service for free?

Answer: Letting your property out for self-catering accommodation, for all or part of the year, is a commercial activity and is legally classified as commercial waste under the Controlled Waste Regulations (2012).
The waste produced by operating this commercial activity is subject to a legal duty of care and the removal of it must be evidenced by a waste transfer note.
Waste transfer notes must be retained by the person operating the business for two years and be made available to the council or environment agency upon request.
The Isle of Wight Council’s household kerbside collection service is for residents producing household waste in their own home. Waste produces from any business or commercial activity, including home-based businesses, is not permitted to be placed in the household bins.


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Question: What if it’s an annexe on my house being used as self-catering accommodation?

Answer: The annexe will require a separate commercial collection in place to dispose of any waste generated in the course of providing self-catering accommodation, Waste receptacles will not be removed from the main property provided that a waste transfer note is supplied to the council to evidence that the holiday let has a commercial collection service. Letting your property out for self-catering accommodation, for all or part of the year, is a commercial activity and is legally classified as commercial waste under the Controlled Waste Regulations (2012).
The waste produced by operating this commercial activity is subject to a legal duty of care and the removal of it must be evidenced by a waste transfer note.
Waste transfer notes must be retained by the person operating the business for two years and be made available to the council or environment agency upon request.


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Question: What if I’m a permanent resident living at a Bed and Breakfast?

Answer: Under the Controlled waste regulations 2012, ‘composite hereditaments’; (a property which has both domestic and non-domestic property within it) is classified as a producer of commercial waste. The council recognises that some very small B&Bs (using under 50 per cent of the property) have permanent residents producing waste, in these cases for the household waste to continue to be collected the waste produced by operating this commercial activity is subject to a legal duty of care and the removal of it must be evidenced by a waste transfer note to the council. Failure to have a commercial collection in place for waste generated from the Bed and Breakfast may result in waste receptacles being removed from the property.
If you are operating a B&B that is more than 50 percent of the property we will require you to have a commercial waste service for the entire property, unless there is a separate owners accommodation with separate rating from the tax office as eligible for council tax.


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Question: How do I determine 50% of my bed and breakfast property?

Answer: This is calculated by the total number of rooms being used in the course of guest accommodation, it relates not only to bedrooms, but any room used in the course of the business. This includes use of, for example, rooms used for guest lounges, bathrooms, kitchens, breakfast rooms and bed rooms.
If you have a property that consisted of 10 rooms, if 3 rooms are used as guest accommodation, 1 is used as a breakfast room and the kitchen is used to prepare breakfasts, this would be classed as 50% and over


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Question: Why have I had this letter/What do I do now?

Answer: If you have received this letter you have been identified as operating as either a Holiday Let, a Bed and Breakfast or supplying some form of self-catering accommodation. Please visit iwight.com to complete the online form. - Related Link

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Question: What happens if I’ve just bought this property?

Answer: If you’ve just bought the property, please email proof of purchase to waste.contract@iow.gov.uk, alternatively a copy of proof of purchase can be sent to Waste and Recycling Management Team, County Hall, Newport, Isle of Wight PO30 1UD.

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Question: My property isn’t used as a B&B or Holiday Let

Answer: If your property has recently reverted back to full time domestic use, please send proof to waste.contract@iow.gov.uk . The following will be accepted: Documentation showing rental lease of property or proof of un-subscription from relevant advertising websites.

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Question: Where is this legislation from?

Answer: Under the Environmental Protection Act (1990), all businesses (including those operating from home), have a legal responsibility to safely contain and dispose of any waste produced as a result of their business. This legal responsibility extends to holiday let properties, which are classified as commercial waste producers under the Controlled Waste Regulations (2012)

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Question: Why is this being enforced?

Answer: Self-Catering Accommodation and Bed and Breakfast have been deemed commercial since 2012, and therefore should not be on the household collection service. It is legislation and should be followed by all properties operating commercially.

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Question: How do I lodge an appeal?

Answer: Appeals can be sent in writing to: Waste & Recycling, Isle of Wight Council, County Hall, High Street, Newport, PO30 1UD or via email to waste.contract@iow.gov.uk. These will be processed by the IWC waste team, who will respond to your appeal within 20 working days of receipt.

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Question: Will my bins be taken away whilst the appeal is investigated?

Answer: Receptacles will remain in place and collections will continue until the outcome of the appeal has been decided.

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Question: I’ve subscribed to either collection plus or garden waste, can I have my money back or will you still collect?

Answer: If the Holiday Let is in operation for under 139 or less and subscribed to the household collection service or if the property has domestic household collections, you are still eligible to receive collection plus and/or the garden waste service.
- If the Bed and Breakfast is using under 50% of the property for guest accommodation and is not in full business rating, as well as being subscribed to household collection or if the property has domestic household collections service; you are still eligible to receive collection plus and/or the garden waste service.
- If you are not subscribed to the household collection service or not eligible for household collection service due to being a Holiday Let in operation for over 140 days of the year or a Bed and Breakfast that is using over 50% of the property for guest accommodation or in full business rating , you will not be eligible to receive the garden waste service or collection plus. Partial refunds may be processed on a case by case basis.


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Question: How do I make a complaint?

Answer: For Complaints, please follow the standard complaints procedure. - Related Link

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