Our customer accounts team

Customer Accounts collect in excess of 40 Million Pounds revenue for all Directorates & Departments (with the exception of Council Tax) of the Isle of Wight Council. Which it does by raising and dispatching invoices, and taking action to recover amounts due.Our main systems are SAP and our own in-house Care Billing System.In addition to general debt recovery, the section deals specifically with: 

  • Allotment Rentals
  • Beach Huts
  • Building Control
  • School Bus Travel
  • Car Park Excess Charges
  • Committee Administration
  • Economic Development


  • Education Centre
  • Information Technology
  • Musical Instrument Hire & Tuition
  • Pupil & Student Services
  • Unpaid School Meals
  • Youth & Community Equipment Hire
  • Electoral Registration

Environmental Services

  • Air pollution
  • Licensing
  • Trading Standards
  • Financial Services
  • Fire Service 
  • Housing Benefit Overpayments

Interest Free Loans

  • Removal & Storage of Furniture
  • Deposits
  • Insurance Services
  • Legal Services
  • Leisure Concessions
  • Mortgages
  • Payroll/Pensions
  • Payment Services
  • Property Rentals
  • Re-payment of car loans
  • Shared Ownership Rental

Social Services

  • Contributions to Residential Care
  • Community Laundry Service
  • Minor Adaptations
  • Homecare
  • Personal Budgets
  • Temporary Accommodation
  • Wightcare Life Line
  • Wight Leisure

What to do if you have a query regarding your invoice

If you have a query relating to your invoice, there are several ways to contact us (please see contact tab).  Our staff are trained to deal with your situation fairly, sympathetically and in confidence and we hope that we can answer your question in good time and with accuracy.

Before you telephone or e-mail us, please make sure that you have found your reference number on your invoice, this will enable us to find your records quickly.

Customer Accounts recover invoices for numerous sections within the Isle of Wight Council. The large majority of invoices will have settlement terms of 21 days, however there may be occasions when these will vary depending on the service provided and the circumstances of the client.

Any query or dispute relating to settlement terms, method of payment or the invoicing process should be directed to Customer Accounts and our experienced team will work resolve the problem.