Childrens Complaints

Childrens Services Complaints

Complaining about Social Care Services provided by the IWC Children's Services Department

Please be advised that from 22 February 2016 all Isle of Wight children's social care complaints will be dealt with by the Hampshire County Council complaints team.

Making a Complaint about Children's Social Care Services

Please view the web page provided by Hampshire County Council which explains how to make a complaint to Children Services about a department or service. You will need to make your complaint using the instructions and online forms provided by Hampshire County Council.

If you have any concerns about making a complaint or need further advice, please email: childrens.services.complaints@hants.gov.uk 

Alternatively you can telephone: 0300 555 1384

 

Complaining about Children's Education Services provided by the IWC Children's Services Department

 

Service Notice:

If you wish to make a complaint against a school please refer to the individual schools complaints process, this can be usually found on each of the individual schools websites. View our school contact web page.

 

The Children’s Education Services Department is responsible for a range of services provided to children, young people and their parents or carers such as:

  • Special Educational Needs (SEN)
  • School Transport
  • School Admissions 
  • Education Welfare Service
  • Home Education
  • Virtual School
  • Island Futures

 

Children’s Education Services are only required to deal with complaints about events that happened within the last 12 months. However, you can contact the Complaints Team for advice if your complaint is outside this timescale.

Making a Complaint

You can make a complaint online.

If you have any concerns about making a complaint or need further advice, please complete our online send us a message form .

Please do not use the contact details provided in the 'contact tab' because these contact details are for complaints raised against Children Social Services.

What happens once a complaint has been made

  • You will receive an acknowledgement by email within 3 working days.
  • If you haven't received and acknowledgement within 3 days please contact us using the online send us a message form .