Help Centres

Newport Help Centre

 

Service Update - Help Centre closure

Due to Covid-19 restrictions the Help Centre is currently closed.  Please contact 01983 821000 if you require assistance from the Isle of Wight Council. You can also visit our A to Z of services, to select and view individual service information.

Citizens Advice IW continue to offer advice, information and guidance but are not currently available for face to face interviews.  You can access their online services www.citizensadviceiw.org.uk or call 03444 111 444 (charged at local rate) .

 

The Council consulted with residents about its proposed customer interface agenda and proposals. The focus of the proposal was to encourage residents to make greater use of the internet and telephone enquiry channels, as these are considered far more efficient and can benefit our communities with the ability to transact and access services without the need to do so in person. We discovered that 77 per cent of consultation respondents have already used these methods to contact the council for the services they need.

By using our online services you are helping the council save public money, an average online transaction costs 15p per contact whereas an average face-to-face contact costs us £8.62. The benefits for you when using our online services are that they are quicker and you can complete them at a time that suits your lifestyle.

The majority of council services are listed on our website in the A to Z of services, they provide online processes where possible and if a service has any online forms they can be found in the ‘Do it online tab’, this is where you will be able to complete them online.

Where you can get help and support

Newport Help Centre provides assistance and support to local residents to use digital sources, directing customers to use online transactions through a number of self service options available at this site with some direct support.  This then leaves the face-to-face advice for those in greatest need.  Assistance and support through digital channels is provided with regards to a wide range of Council services which include, Housing Benefit and Local Council Tax Support, Council Tax, Blue Badge and Waste Collection.

Opening Times:

8.30am to 5.00pm Monday to Thursday

8.30 to 4.30pm - Friday

Phone:

01983 821000

Address:

Newport Help Centre, Floor 1 , County Hall, High Street, NEWPORT, Isle of Wight, PO30 1UD

Other sites you can get help and support or access a self-service facility

  • Ryde Help Centre provides assistance and support to local residents to use digital sources, directing customers to use online transactions through a number of self service options available at this site with some direct support.  This then leaves the face-to-face advice for those in greatest need.  Assistance and support through digital channels is provided with regards to a wide range of Council services which include, Housing Benefit and Local Council Tax Support, Council Tax, Blue Badge and Waste Collection.