Guidance and Advice
Everyone’s actions have helped to reduce the transmission of coronavirus in our communities. As the UK moves to the next phase in our fight against coronavirus, the most important thing we can do is to stay alert, control the virus, and in doing so, save lives.
Support helpline for vulnerable Islanders
A helpline has been set up to support our most vulnerable residents affected by coronavirus self-isolation measures.
You can call 01983 823 600 between 9am and 5pm, 7 days a week or email firstname.lastname@example.org
This helpline is for anyone
- who needs help because of self-isolation
- who is alone and needs support
- who feels vulnerable
Isle of Wight Council and voluntary networks have worked together to provide this helpline to ensure those that need assistance are supported.
Protect yourselves and others.
Download, print and promote the helpline in your local area with this poster [199KB].
More advice is available on the NHS website.
Community COVID-19 information for the Isle of Wight
The Isle of Wight Coronavirus website is a community resource with links to local hubs, food and essentials, pharmacy information, mental health, benefits and money and much more.
To find, enquire about or report a problem with food businesses, including deliveries and take away services; with health and safety - for example COVID-19 secure workplaces; or environmental protection matters like noise or bonfire smoke, contact the appropriate service by finding regulatory services contact details on our web page titled Council service changes. There is an out-of-hours service, if necessary.
- Wash your hands more often and for 20 seconds.
- Use soap and water or a hand sanitiser when you:
- Get home or into work
- Blow your nose, sneeze or cough
- Eat or handle food
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze and throw the tissue away straight away
- Don’t touch your face with dirty hands
The most up to date coronavirus information is available on the NHS website.
Isolate your household
You must stay at home if you or anyone in your household has a high temperature or a new and continuous cough – even if it’s mild.
Everyone in your household must stay at home for 14 days and keep away from others.
Do not go to your GP, hospital or pharmacy
Go to NHS.UK to check your symptoms and follow the specialist medical advice. Only call NHS 111 if you can’t get online or your symptoms worsen.
Protect older people and those with existing health conditions by avoiding contact.
Find out how to isolate your household on the NHS website
Help the NHS
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Specific guidance for people who are particularly high risk:
You may be at a particularly high risk of getting seriously ill with coronavirus if you:
- have had an organ transplant and are taking immunosuppressant medicine
- are having chemotherapy or radiotherapy
- have blood or bone marrow cancer, such as leukaemia
- have a severe chest condition, such as cystic fibrosis or severe asthma
- have another serious health condition
According to the NHS website, if you are on the list above and at particularly high risk of getting seriously ill with coronavirus, the NHS will contact you with specific advice about what to do. If you have not heard from the NHS please contact your GP.
The most up to date coronavirus information is always available from:
Transport, shipping and sea ports
Detailed information and advice for staff working in the transport sector is available on the government’s web pages.
Information for shipping and sea ports is available on the government's website.
For updated cross-Solent travel advice please see latest information:
Statement from Chief Constable Olivia Pinkney, chair of the Local Resilience Forum
As part of our regular review of the ongoing response to the COVID-19 pandemic, the Hampshire and the Isle of Wight Local Resilience Forum (HIOW LRF) has now declared the Coronavirus outbreak a major incident. We have already been providing a multi-agency response for a number of weeks and the declaration of a major incident simply means we move to the next phase of our well-rehearsed plans. This ensures all partners, which includes all the emergency services, can use joint working arrangements to effectively manage, and where possible minimise, the impact of the virus on our population during these unprecedented times. The HIOW LRF comprises the public sector partners in Hampshire, Portsmouth, Southampton and the Isle of Wight.
The Isle of Wight Council and health partners continue to keep a close watch on the development of the Coronavirus outbreak – with processes in place to respond if, and when required.
Our priority is to ensure that critical local services to Isle of Wight residents are maintained and that we are signposting people to the most up-to-date official sources of information and advice.
The most up to date coronavirus information is available from:
Privacy Notice, COVID-19
The Isle of Wight Council is committed to keeping your personal information safe and processing it in accordance with our obligations under the General Data Protection Regulation. Please view our Privacy notice for COVID-19 response activity .