Supporting People


Supporting People logo

Supporting People is a programme that funds housing related support services. These support services help vulnerable people in the community. To get help from Supporting People, a person would need to speak to a professional that works with them. These professionals can be their care manager, probation officer or health worker. This professional will decide if Supporting People is the correct service to help. They will complete a referral form for the supporting people service.

The Supporting People team at the Isle of Wight Council are responsible for the commissioning and monitoring of housing related support services on the Isle of Wight. Providers are paid to provide housing related support to people on behalf of the Council.

The type of support that can be provided includes:

  • Support in seeking accommodation due to homelessness.
  • Support in relation to living in inadequate accommodation.
  • Support in relation to rent/ mortgage arrears.
  • Support in relation to a Notice to Quit / Possession Order.
  • Support in relation to managing finances, budgeting and paying bills.
  • Support in engaging with managing debt.
  • Support with welfare benefits being reduced ceased or need to make application due to sudden loss of earnings.
  • Support in relation to contact with external services (to avoid future homelessness).
  • Support in seeking alternative accommodation due to current circumstances.
  • Support in relation to participating in training, education and work.
  • Support to engage with mental health services.
  • Support to engage with drug and/or alcohol treatment services.
  • Support regarding the safety and security of your home i.e. neighbour issues, anti-social behaviour and property issues.


Privacy Notice

The Isle of Wight Council, as data controller, will process your personal information in accordance with the Data Protection Act 1998.  The council’s Data Protection Officer can be contacted by email to:  or by letter to, County Hall, High Street, Newport, IW, PO30 1UD.

The personal details provided by you may be shared and verified with other departments within the Council for the recovery of any debts owed to the Council, to prevent homelessness, for providing assistance in relation to sustaining accommodation and maximising claimants’ income, and for identifying and providing for support needs. The departments include Council Tax, Benefits, Strengthening Families, Adult Social Services, Children’s Social Care, Housing Renewals.

Your information will be used so that we can process your request for assistance with housing related support.  Data protection law describes this legal basis as necessary for compliance with a legal obligation.

The Council may also be required to disclose personal information to third parties (such as the Police or Department for Work and Pensions) for the purposes of preventing or detecting crime or apprehending or prosecuting offenders. 

The Council is under a duty to protect the public funds it administers, and to this end may use application information for the prevention and detection of fraud.  It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

We will keep your personal data for as long as we are required to do so under relevant legislation or in accordance with our operational requirements.  View our retention schedule .

For further details on how your information is used; how we maintain the security of your information; and your rights, including how to access information we hold on you, and how to complain if you have any concerns about how your personal details are processed, please view the Isle of Wight Council privacy notice or email: