Policies and Plans

Strategic Asset Management (previously Property Services) provides the corporate property function for the Isle of Wight Council. In short this comprises Asset Management (the strategic overview and direction of travel of the Council’s property assets), Estates Management (property acquisitions and disposals, rent renewals, lease renewals, valuations), Building Maintenance (reactive and planned maintenance and repair, energy management) and Building Design (major capital building projects, project management).

This Plan shows details of how the Council will reduce carbon emissions from its buildings and services by 6% per year.

This document sets out the objectives of the Island’s economic development plan for the next three years: 2011/12 to 2013/14. It outlines targets to be achieved to meet the vision for the Island by 2020 but also the progress that needs to be achieved in the shorter term.

This study, carried out by Grontmij, shows heat demand density across the Island for both existing and proposed development. It suggests those areas where district heating could effectively be deployed in the future.

Fire and Rescue Service Strategic Integrated Risk Management Plan - 2009/14

Consultation paper for the Fire and Rescue Service IRMP 2014-20.

Second draft

An Assessment of the Economic and Environmental Impacts of the 2008 Isle of Wight Music Festival.

Local Authorities are required under the Childcare Act 2006, Section 6 to ensure that there is sufficient, quality, flexible, sustainable childcare for parents and carers The Childcare Act 2006 defines childcare sufficiency as ‘sufficient to meet the requirement of parents in the (Local Authority’s) area who require childcare in order to enable them:

a) To take up or remain in work

b) To undertake education or training which could reasonably be expected to assist them to obtain work.

c) May have regard to any childcare which they expect to be available outside their area.

In order to meet the sufficiency duty local authorities are required to undertake a detailed assessment of the supply of, and demand for, childcare in their area. Qa Research was commissioned to undertake the Childcare Sufficiency Assessment on behalf of the Local Authority. The assessment included research and consultation with parents / carers, children and young people, employers, and providers.

This document presents the key findings of the assessment in line with nine indicators of sufficiency:

• Sufficiency of Places
• Range of Provision
• Quality
• Flexibility
• Accessibility (geographical issues)
• Knowledge and Information
• Affordability
• Inclusivity/Meeting Particular Needs
• Sustainability

The Child Poverty Act 2010 enshrined in law the commitment to eradicate child poverty in the UK by 2020 and placed a duty on local authorities to:

•work with relevant agencies and named partners such as: Police, transport authorities, Primary Care Trust, Job Centre Plus - to reduce and mitigate the effects of poverty;

•prepare and publish a local Child Poverty Needs Assessment - to understand the drivers of child poverty and characteristics of those living in poverty;

•prepare and publish a Joint Child Poverty Needs Strategy - setting out the measures the Local Authority and named partners propose to take to reduce and mitigate the effects of child poverty

The Needs Assessment:

•will provide evidence and context for developing a strategic approach to child poverty by providing a deeper understanding of:

•the extent and distribution of child poverty on the Isle of Wight;

•the key drivers and characteristics of families living in poverty;

•the strengths, weaknesses, opportunities and threats to tackling child poverty

This organisational chart shows the children's safeguarding structure with direct reporting lines to commissioning managers within the Community Wellbeing and Social Care directorate.

This document lays out what the fostering service can expect from foster carers and vice versa.

This report reflects the importance that the Isle of Wight Council gives to ensuring that its children in public care are safe, cared for and achieving well.

Business Plan

The Local Council Tax Support Section 13A Policy.  This policy sets out how the scheme will operate and what the qualifying conditions are for making awards from April 2013 to replace Council Tax Benefit

The Local Council Tax Support Vulnerability Policy provides a statement of intent of how the Council will address the issues of Child Poverty, The chronically sick and disabled, the Armed Forces Covenant, and work incentives through the Local Council Tax Support Section 13A Policy

Additional enforcement policy guidance on the residential use of holiday parks - approved September 2009

The aim of the Section’s work is to raise the standard of private sector housing conditions, improving home safety, bring empty properties back into use and to intervene where private drainage is causing a nuisance. In doing so, the Section helps to achieve the vision of the Authority which is “a progressive island built on economic success, high standards and aspirations and a better quality of life for all”, as well as the following Council Corporate Objectives: -

· Driving the sustainable regeneration and development of the Island

· Improving the health and well-being of Island communities

· Creating safer and stronger communities

· Improving outcomes for children and young people

· A high performing cost effective Council

One method by which the Housing Renewal Section achieves this aim is by the appropriate use of enforcement. Enforcement action can be taken against landlords and owner-occupiers alike.

The Housing Renewal Section carries out enforcement intervention by responding both reactively and proactively.

This document sets out the policy for residents wishing to obtain assistance with their household waste and recycling collections

A policy to guide staff on how to deal with those customers who exhibit unacceptable behaviour. Criteria and process for applying the policy and carrying out reviews.

The Discretionary Housing Payments (DHP) scheme may provide support where there is a shortfall between rental liability and payment of Housing Benefit, provided that the claimant is entitled to at least the minimum amount of Housing Benefit and an application for further financial help is made and accepted.  

The Local Council Tax Support Section 13A Policy (LCTS).  This policy sets out how the scheme will operate and what the qualifying conditions are for making awards from April 2014.  This replaces the previous LCTS scheme applied from April 2013 to March 2014.

The Constitution which sets out how the Council operates, how decisions are made and the procedures which are followed to ensure that these are efficient, transparent and accountable to local people. Some of these processes are required by the law, while others are a matter for the Council to choose.

Fire and Rescue Service Business Plan 2014-15 consultation document

This sets out the council's policy and procedure for dealing with large cash transactions

The purpose of this procedure is to ensure that all staff working within the department are aware of their roles and responsibilities in respect of work to safeguard children.

The anti-social case review process or also known as the community trigger is a mechanism for victims of persistent anti-social behaviour to require action, starting with a review of their case. The focus of a review is on bringing agencies together to share information and to take a more joined up, problem-solving approach to find a solution for the victim. Agencies including councils, the police, local health teams and registered providers of social housing will have a duty to undertake a case review when someone requests one and their case meets the defined threshold. For the purpose of the anti-social case review process, anti-social behaviour is defined as “behaviour causing harassment, alarm or distress to any member of the public”.

To enable the Deputyship Department of the Council to support people with mental disorders who are deemed incapable of looking after their own financial affairs by Medical Professionals and give assistance on dealing with property and financial affairs.

The Deputyship Department will act in the best interests of the client at all times and provide high quality individual management of their financial and legal affairs, which will be unique in every individual case.

Guide to the council's budget 2015 to 2016

“Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice.” (The Advocacy Charter, 2002)

From 1^st April 2015 the Care Act places a statutory duty on all local authorities to involve people in decisions made about them and their care and support, for people to be active partners in the key care and support processes of assessment, care and support planning, reviews and safeguarding. No matter how complex a person’s needs, local authorities are required to help people express their wishes and feelings, support them in weighing up their options, and assist them in making their own decisions.  

This policy sets the framework for delivery of Advocacy Services on the island. It is intended to support adult social care and health staff in their person-centred practice and to secure personalised outcomes by helping individuals, their families, friends and/or carers to:

·             speak up for, or act on behalf of, themselves or another person.
·             take action to say what they want, secure their rights, represent their interests.
·             contribute their views, opinions, ideas and feelings to inform processes for continuous service improvement.

This is a calculator for financial contributions towards affordable housing through the planning process. This accompanies the consultation draft Affordable Housing Supplementary Planning Document (SPD) and allows developers to calculate the cost of meeting this requirement.

The Care Act, introduced in April 2015, includes new legislation and guidance around the Care and Support (Eligibility Criteria) Regulations 2014. The eligibility framework will ensure there is clarity and consistency around the Isle of Wight council (IWC) determinations on eligibility.

The purpose of this policy is to explain that people are entitled to an assessment of their needs and how these improve and maintain their wellbeing and the outcomes the person wishes to achieve in their day-to-day life.

This policy outlines the Isle of Wight Council’s arrangements for the operation of the Mental Capacity Act (MCA) Deprivation of Liberty Safeguards (DoLS). DoLS were an amendment to the MCA 2005 and came into effect in April 2009.

DoLS:

1)           Provides legal protection for those vulnerable people who are, or may become, deprived of their liberty within the meaning of Article 5 of the European Court of Human Rights (ECHR) in a hospital or care home;

2)           Helps to identify when a person who lacks mental capacity to consent be deprived of their liberty and ensures that deprivation of liberty is lawful and provide an Appeals Process.

Section 117 of the Mental Health Act places a joint duty on health and social care to provide support to patients who are discharged from longer term detention under the Mental Health Act, to reduce the risk of their readmission to hospital.

This After-care Policy – Section 117 of the Mental Health Act provides guidance to staff in both the Isle of Wight NHS Trust and the Isle of Wight Council on the discharge of this duty, including clarification of their responsibilities, the range of services to be provided, monitoring and review and when the duty may come to an end.

A policy for the Planning Enforcement section of Planning Services

Ordinary residence is one of the key tests which must be met to establish whether a local authority is required to meet a person’s eligible needs. The test for ordinary residence applies differently in relation to adults with needs for care and support and carers. For adults with care and support needs, the local authority in which the adult is ordinarily resident will be responsible for meeting their eligible needs. For carers, however, the responsible local authority will be the one where the adult for whom they care is ordinarily resident. This is an important point to note, particularly if the carer provides care for more than one person in different local authority areas.

Ordinary residence can be acquired as soon as the person moves to an area, if their move is voluntary and for settled purposes. This is irrespective of whether they own, or have an interest in a property in another area.

The purpose of guardianship is to enable patients to receive care in the community when it cannot be provided without the use of compulsory powers. It provides an authoritative framework for working with a patient to keep him/her safe whilst achieving as independent a life as possible. Where it is used it must be part of the patient’s overall care and treatment plan.

Guardianship is focussed on social care needs and the patient’s welfare. If the need for compulsory powers is primarily in relation to medical treatment Supervised Community Treatment, if available, may be more appropriate.

S31 location map

S31 Bayfields map

S31 Cooks Castle Farm map

S31 28 Buckland Gardens map

S31 30 Buckland Gardens map

S31 Brading Marshes maps

S31 Fort Redoubt map

S31 Froglands Farm map

S31 land at Rookley map

S31 Land nr Bannock Road map

S31 Manor Farm map

S31 New Barn Farm map

S31 New Close Farm map

S31 Nodnewel map

S31 Nunwell Estate

S31 Old Coach House map

S31 Old Corn Barn map

S31 Perreton Farm map

S31 Summers Court map

S31 Tapnell & East Afton map

S31 Upper Hyde Farm

S31 Waters Edge map

S31 Werrer Farm

S31 Crockers (Post 1 Oct 13)

S31 Norris Castle (Post 1 Oct 13)

Application form for Discretionary Business Rate Relief for organisations entitled to Mandatory Relief, Including Community Amateur Sports Clubs & Charity Shops

Application for Discretionary Business Rate Relief for individual businesses (Localism Bill)

Application for Discretionary Business Rate Relief for organisations not entitled to Mandatory Rate Relief (Non-Profit Organisations)

Application for Discretionary Hardship Business Rate Relief

Application for Discretionary Rate Relief for properties in rural settlements

Disability Facility Grant Policy Document  - outlining eligibility and processes.

The Local Council Tax Support Section 13A Policy.  This policy sets out how the scheme will operate and what the qualifying conditions are for making awards from April 2016 to replace Council Tax Benefit

The Exceptional Hardship Fund (EHF) has been set up by the Council to assist applicants for Council Tax Reduction who are facing 'exceptional hardship'

Where a person is liable to pay council tax, the Isle of Wight Council has powers to reduce liability in relation to individual cases or class(es) that it may determine and where national discounts and exemption cannot be applied.  The council will consider using its powers for any council tax payer in exceptional circumstances, where there is evidence of financial hardship or personal circumstances that justify a reduction in council tax liability.
There are financial implications to awarding any discounts other than those currently available under statutory legislation and the financial burden of Section 13a discounts has to be met through an increase in the general level of council tax for other payers.

NT46 DM Modification Request - location map, to be linked to DMMO register

BB40 DM Modification Request - location map, to be linked to DMMO register

BB34 DM Modification Request

BB5 DM Modification Request - location map

This poster sets out what recycling goes in each bin

Option 1 Case Study 1 - Reducing the maximum level of CTR support from 80% to eiother 75% or 70%

Option 1 Case Study 2 Reducing the maximum levle of CTR support from 80% to either 75% or 70%

Option 1 Case Study 3 Reducing the maximum level of CTR support from 80-% to either 75% or 70%

Option 1 Case Study 4 Reducing the maximum level of CTR support from 80% to either 75% or 70%

Option 1 Case Study 5 Reducing the maximum level of CTR support from 80% to either 75% or 70%

Option 2 Case Study 1 Reduce the period for which a person can be absent from Great Britain and still receive CTR from 13 weeks to 4 weeks (this will bring the Council Tax Reduction Scheme in line with the changes in Housing Benefit announcement by Central Government)

Option 3 Case Study 1 Remove the element of a Work Related Activity Component in the calculation of the current scheme for new Employment Support Allowance claimants (it is proposed that the Council's Council Tax Reduction Scheme is amended primarily to reflect the changes to mirror the changes in Housing Benefit)

Option 3 Case Study 2 Remove the element of a Work Related Activity Component in the calculation of the current scheme for new Employment Support Allowance claimants (it is proposed that the Council's Council Tax Reduction Scheme is amended primarily to reflect the changes to mirror the changes in Housing Benefit)

Option 4 Case Study 1. To limit the number of dependant children within the calculation of CTR to a maximum of two for any new children born on or after 1 April 2017 (this will bring the Council Tax Reduction Scheme in line with changes being introduced by Central Government to Universal Credit, Tax Credits and Housing Benefit)

Option 4 Cse Study 1To limit the number of dependant children within the calculation of CTR to a maximum of two for any new children born on or after 1 April 2017 (this will bring the Council Tax Reduction Scheme in line with changes being introduced by Central Government to Universal Credit, tax credits and Housing Benefit)

Option 4 Case Study 3. To limit the number of dependant children within the calculation of CTR to a maximum of two for any new children born on or after 1 April 2017 (this will bring the Council Tax Reduction Scheme in line with changes being introduced by Central Government to Universal Credit, tax credits and Housing Benefit)

Option 5 Case Study 1.  To remove entitlement to the Severe Disability Premium where another person is paid Universal Credit (Carers Element), (this will bring the Council Tax Reduction Scheme in line with the changes in Housing Benefit announched by Central Government in April 2017)

Option 5 Case Study 2.  To remove entitlement to the Severe Disability Premium where another person is paid Universal Credit (Carers Element), (this will bring the Council Tax Reduction Scheme in line with the changes in Housing Benefit announched by Central Government in April 2017

To Limit CTR to a maximum Council Tax Band C charge.  Option 6 Case Study 1

To limit CTR to a maximum Council Tax Band C charge.  Option 6 Case Study 2

To limit CTR to a maximum Council Tax Band C charge.  Option 6 Case Study 3

To set a minimum level of CTR support at £2 per week.  Option 7 Case Study 1

To set a minimum level of CTR support at £2 per week.  Option 7 Case Study 2

To set a minimum level of CTR support at £2 per week.  Option 7 Case Study 3

This policy clarifies the Isle of Wight council’s (IWC) position regarding respite care and the sustainability of providing a carer’s service. A carer is an individual who provides or intends to provide care for another adult. This excludes paid carers and volunteers. The IWC recognise it is important that carers have regular breaks from caring and have time to themselves, even if it is just for an hour or so. Carers play a significant role in preventing the needs for care and support for the people they care for, which is why it is important the IWC supports carers in their role and help them to look after their own health and wellbeing.

The Care Act 2014 (sections 34 and 35) requires local authorities to offer Deferred Payments Agreements to allow persons to defer the sale of their home where it is needed to fund care fees. The Care and Support (Deferred Payment) Regulations 2014 set out the legal framework and local authorities responsibilities in greater detail. The new legal duties are effective from 1 April 2015.

The regulations require local authorities to offer deferred payments to people meeting certain eligibility criteria (see section 7 below). These agreements can be retained until the person passes away (with the amount repayable from their estate) but can also be offered to persons who decide to sell their home whilst still alive (the deferred payment providing “bridging finance”).

This is the report of the Director of Public Health for the Isle of Wight for 2014-15.

This report goes back to basics and focusses on a range of information to inform planners, policy makers, service providers and politicians of the inequalities that remain deeply rooted in our Island communities.

This is the report of the Director of Public Health for the Isle of Wight for 2015-16.

This report focusses on the 'parity of esteem' which is the principle by which mental health must be given equal priority to physical health.

The Discretionary Housing Payments (DHP) scheme may provide support where there is a shortfall between rental liability and payment of Housing Benefit, provided that the claimant is entitled to at least the minimum amount of Housing Benefit and an application for further financial help is made and accepted

This completed EIA sets out the review considerations in providing the final Council Tax Support scheme options for the financial year 2017/18 for the Full Council decision of 18.1.17 to provide a scheme from 1 April 2017. 

This completed EIA sets out the review considerations in providing Council Tax  discounts in relation to empty homes, those undergoing structural alteration and repair, and long term empty properties from 1 April 2017 to support the Council decision of 18.1.17 to provide a revised policy during 2017/18. 

Map showing 6 key regeneration sites as part of the new regeneration programme

The Policy explains a Direct Payment Personal Budget is the amount of money the Isle of Wight Council (IWC) has assessed is necessary to meet an individual’s eligible social care needs and can be delivered in a variety of ways. A direct payment gives the individual choice and control over how their eligible needs are met, including purchasing and arranging assistance or services for things that are important in their life. It allows them to use the funds to achieve the outcomes identified in the agreed Independence Plan.

The Third Party Top Up Policy explains all about top up payments. Top Ups are the extra money needed to be paid by a third party to meet the difference between the amount the IWC will pay (as identified in the social care personal budget) and the money the provider requires for the placement.

Sometimes a provider will request a more expensive price for a placement than the Isle of Wight council (IWC) has identified it will meet as agreed in the personal budget.

Many individuals currently supported by the council receive services agreed with them as a result of an assessment of need for care and support where a local authority arranges care and support to meet a person’s needs, it may charge the adult. This new framework is intended to make charging fairer and more clearly understood by everyone.

The council will require individuals to make a financial contribution subject to their ability to pay and this policy covers these circumstances.

The policy has been written according to the Care Act 2014 and subsequent issue of the Care and Support Statutory Guidance and Regulations.

The Isle of Wight Council is asking for people's views on changing its Non-Residential Care Charging Policy for people who receive adult social care. We are considering including disability benefit income at the higher or enhanced rate as part of the financial means test when we levy charges on people.

The attached are 3 examples of how these may affect you.

A forecasting mechanism to give an indication of the numbers of children who are potentially eligible for the 30 hour offer. NB It is NOT a guarantee.

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Case Study in relation to the Local Council Tax Consultation commencing 7/8/2017

Street Collection Regulations which form part of the Charitable Collection Permit process administered by the Licensing section.

Regulatory Services’ (Licensing, Environmental Health and Trading Standards) primary function is to achieve regulatory compliance in order to protect the public, legitimate businesses, the environment and groups such as consumers and workers. Community Safety also has responsibilities to protect the public and undertake appropriate action to reduce antisocial behaviour and crime.

Enforcement action is at the discretion of the Local Authority and enforcement action may be taken after compliance has been achieved if it is in the public interest to do so. This policy applies to all the legislation enforced by officers with delegated enforcement powers employed by Regulatory and Community Safety Services. This policy supports and supplements specific guidance for example statutory codes of practice and other relevant documents produced by government bodies.

Enforcement includes any criminal or civil action taken by officers aimed at ensuring that individuals or businesses are legally compliant, do not increase crime, disorder or antisocial behaviour and that financial benefit  from criminal activity is recovered. 
The purpose of this policy is to ensure transparency in the approach to regulatory activities and provide guidance to enforcement officers, business and members of the public.

Safeguarding Adults Multi-Agency Policy, Guidance and Toolkit December 2016

This document sets out the Councils planning policies, and was adopted in March 2012. The document includes strategic policies relating to land use (including Waste and Minerals) and development management policies. It is used when determining planning applications.

This document sets out the council's approach to performance and risk management and provides advice and guidance on how to conduct related activities that ensures that they are embedded into operational delivery plans.

This document sets out the Council's intended approach to programme and project management.  It provides advice and guidance to ensure that there are adequate and proportionate governance arrangements in place for the delivery of agreed key activities that are essential to the delivery of our corporate plan and desired outcomes.

Equality Impact Assessment in relation to the Discretionary Non-Domestic Rate Relief Policy 2018

The Isle of Wight Council has the powers to grant discretionary rate relief to any premises that meet specific criteria in accordance with legislation.  This policy provides details of the discretionary reliefs available and the EU requirements including provisions for State Aid and the details for the day to day management of discretionary reliefs.

Application for Discretionary Rate Relief for properties facing steep increases in Business Rates due the to Revaluation on 2017

The Government announced a temporary new relief scheme for public houses for 2017-18 only, that have a rateable value of below £100,000. Under the scheme, eligible public houses will receive a £1000 discount on their bill. The relief will have effect for 2017/18.

A discretionary rate relief application for £1,500 business rates discount for office space occupied by local newspapers, up to a maximum of one discount per local newspaper title and per hereditament, and up to state aid limits, for 2 years from 1st April 2017.

This is a temporary measure to support local newspapers adapt to technological changes within the industry. The relief is intended to be specifically for local newspapers and will be delivered through local authority discretionary discount powers (under

You can get small business rate relief if:

• your property’s rateable value is less than £15,000
• your business only uses one property - you may still be able to get relief if you use more

If you use more than one property, when you get a second property, you’ll keep getting any existing relief on your main property for 12 months.

You can still get small business rate relief on your main property after this if both the following apply:

• none of your other properties have a rateable value above £2,899
• the total rateable value of all your properties is less than £20,000 (£28,000 in London)

Consent is an individual giving Adult Social Care permission to store and share confidential social care information with partner agencies, such as ambulance, fire, police, health service and third sector organisations for the purpose of ensuring their safety and that the most appropriate and informed support is made available to the individual.

Where the council requires information to perform a statutory duty, it is not appropriate to obtain consent. Processing is necessary for compliance with a legal obligation and for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller (Isle of Wight Council) (IWC).

The Isle of Wight council have identified you as having current eligible care and support needs. On financial assessment you have been identified as having over the capital limit of £23,250.

If you choose to receive the care and support we have identified, you can either arrange your own care or we can help arrange the care on your behalf.

If you have a total capital of £23,250 or above, you will be deemed a ‘self-funder’. If you have refused to disclose your financial circumstances you will also be required to pay the full cost of the services provided to you due to non-disclosure.

This is the Equality Impact Assessment related to the Pharmaceutical Needs Assessment 2018-20.

The joint health and social care system discharge policy between the Isle of Wight NHS Trust, Isle of Wight council and Clinical Commissioning Group ensures all agencies work collaboratively to facilitate timely discharge from an acute, community, mental health or rehabilitation hospital setting.

Isle of Wight Council's Brownfield Register

Isle of Wight Brownfield Land Register site maps

Case Study in relation to the Local Council Tax Support Scheme

Case Study in relation to the Local Council Tax Support

Case Study in relation to the Local Council Tax Support Scheme

To be completed by people who wish to make a comment or compliment about an Adult Social Care service or member of staff.

To be completed by anyone who would like to submit a complaint about an Adult Social Care service or member of staff.

Pension Fund Policy - Reporting breaches

Pension Fund Policy - Complaints and Internal Disputes Resolution

Draft guidance produced which will be subject to public consultation before ratification by Cabinet

The Local Council Tax Support Section 13A Policy.  This policy sets out how the scheme will operate and what the qualifying conditions are for making awards from April 2016 to replace Council Tax Benefit

Family and Friends Care Policy_(HF000004944384)

You may be in a position where you need information, advice or guidance on how best to support yourself to live as independently as possible and/or continue in your caring role.

Whether this happens in your own home or you need support, we can help you identify the most suitable type of care to meet your needs.

If you need help to live independently in your own home we may be able to help you. We will discuss with you the most suitable type of aids, adaptations, telecare, care and support that is available.

This Factsheet is intended to help anyone who needs this kind of help and support.

There are a number of local organisations available that can provide you with the help and support you need. This Factsheet helps to provide access points to some of these local organisations.

You may be in a position where you need information, advice or guidance on how best to support yourself to live as independently as possible and/or continue in your caring role.

Whether this happens in your own home or you need support, we can help you identify the most suitable type of care to meet your needs.

If you need help to live independently in your own home we may be able to help you. We will discuss with you the most suitable type of aids, adaptations, telecare, care and support that is available.

This Factsheet is intended to help anyone who needs information on direct payments.

This Factsheet is for one who requires information on prepaid cards.

This Factsheet provides information to anyone who requires information on charging and paying for Adult Social Care Services

This Factsheet is intended to help anyone who needs information on Deferred Payments.

This Factsheet is intended to help anyone who needs information on Third Party Top Ups.

This Factsheet is intended to help anyone who needs help managing their affairs (advocacy).

This Factsheet is intended to help anyone who needs information on carers.

This Guide provides information on making a comment, compliment or complaint about the council or any of their Adult Social Care staff.

You can use this form if you disagree with an assessment of your adult social care needs, or finances, or a decision taken about your Wellbeing Plan.

This Factsheet is intended to help anyone who needs information on residential care.

This Factsheet is intended to help anyone who needs information on Supported Living.

This Factsheet is intended to help anyone who needs information on funding their own care (self-funders).

This policy explains how the Isle of Wight Council (IWC) investigates and manages Adult Social Care complaints, what clients can do if they are unhappy about any aspect of Adult Social Care Services and what the IWC will do to resolve the complaint. This policy is aimed at good practice guidance and supporting staff to deal with complaints in ways which are demonstrably consistent and fair and which comply with legislation and best practice.

The IWC are concerned about the quality of care clients receive, and are always striving to maintain high standards of social care with continuous review of everything we do. However, we know there may be times when people are not satisfied with the standard of service they receive.

The purpose of this policy is to explain the way in which the Isle of Wight Council (IWC) commissions its services by using a Dynamic Purchasing System. The Dynamic Purchasing System (DPS) is based on a web-based system called sproc.net which is hosted and managed by a third party provider called adam. Sproc.net enables the IWC to commission home support, day and evening opportunities, domestic care to supported living and learning disability care home services on an individual basis.

For the purpose of this policy, a Supplier is the term used to refer to a provider who enters into an agreement to provide services on behalf of the IWC.  

This policy explains the Isle of Wight council’s (IWC) position regarding the time period up to receiving a Court Order for safeguarding properties of adults being cared for away from home as identified in the Care Act 2014.

The framework will be followed by all professionals responsible for carrying out the protection of property as a delegated duty on the council’s behalf and ensures the council complies with legislation. 

If someone is being cared for away from their home, for example they are in hospital or temporarily supported in a care home and they are unable to make arrangements themselves or arrange for someone else to protect and secure their property, contents or pets, the IWC will take reasonable steps identified in Section 5.3 to protect their property, contents and pets. The council’s duty to protect the property ends when the person returns home, or when they are able to make their own arrangements for the protection of their property. The council will recover from the person all reasonable expenses incurred in protecting their property.

This simplified Pathway explains the process of what happens when anyone contacts Adult Social Care from the initial enquiry to information or service being provided.

A joint plan between the IWC, IOW NHS Trust, IOW CCG and People Matter IW for the delivery of providing support to adults with a learning disability.

A joint plan between the IWC, IOW NHS Trust, IOW CCG and People Matter IW for the delivery of providing support to adults with a learning disability. Easy read version

The Pharmaceutical Needs Assessment (PNA) for the Isle of Wight was produced in accordance with statutory requirements set out in the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013.

The PNA is a statement of the needs of the Island’s population in relation to pharmaceutical services, and since April 2013, Health and Wellbeing boards (HWBs) have been responsible for publishing and updating their local PNA.

The PNA takes account of the strategic context of the Joint Strategic Needs Assessment (JSNA). This is an assessment of the population’s health and wellbeing needs, based on demographic, health and care data as well as current service provision.

A visual map of the temporary traffic restrictions in place around the Isle of Wight Festival 2018.

Temporary traffic order for the 2018 Isle of Wight Festival, outlining temporary restrictions in place in the run up, during and post the event.

Health and wellbeing strategy for the Isle of Wight 2018-2021

This strategy builds on the aim of the council’s corporate plan to move towards one public service by

developing joint commissioning across council departments and the wider NHS, regeneration and

environmental system, and in doing so to start looking beyond integration itself to the outcomes it

produces to improve the wider determinants of health and wellbeing.

List of charges for Adult Social Care services.

Residential homes and respite units adhere to the Intimate Care Protocol to deliver personal care.

A robust and transparent assessment of settlement coalescence sensitivity on the Island. To help Council to identify potential for further development around key settlements.

Leaflet provides essential information on shared lives.

This easy read Factsheet provides information on making a compliment, comment or complaint about Adult Social Care.

A Personal Education Plan for Looked After Children in a Post-16 education setting.

A Personal Education Plan for Looked After Children with an EHCP

Many individuals currently supported by the council receive services in a residential or nursing care setting. Their needs have been agreed with them as a result of an assessment of need for care and support.

The council will require the individual to make a financial contribution subject to their ability to pay and this policy covers these circumstances.

In 2017 Portsmouth, Southampton, Gosport and Isle of Wight councils came together to adopt a partnership approach to delivering the covenant within the Solent region of the wider County of Hampshire. Entitled Strengthening Local Covenant delivery, the aim of this partnership is to:

Raise awareness among serving personnel, reservists and veterans of the support they can expect from local authorities;

Provide a broader understanding of the needs of the local veteran population as well as serving personnel during transition to civilian life;Evaluate the impact of these initiatives.

The Solent Armed Forces Covenant Partnership Board representing Portsmouth, Southampton and Gosport, and the Isle of Wight Civil Military Partnership Boards, refreshed in 2017, provides strategic governance for local delivery of the Covenant.
We estimate that 76,207 adults and children are part of the Solent Armed Forces community. The Solent Armed Forces Covenant Partnership have worked together to understand the needs of this community in the form of the Solent Armed Forces Needs Assessment

The Beaulieu House Statement of Purpose describes how and where they provide a home and short breaks for disabled children.

The annual report summarises the parking services currently provided to residents and motorists, outline the changes that have taken place from 1 April 2017 to 31 March 2018 and sets out what we intend to achieve in the future

A personal assistant (PA)/carer is someone who provides personal and practical support to help individuals live the life they choose. PAs support people to promote independence and will be involved in many aspects of their employer’s life in the home, at leisure or at work.

The Isle of Wight Council (IWC) are committed to support individuals already working as a PA and encourage people who wish to become a PA. The policy provides information, advice and signposts anyone wishing to employ a PA.

This protocol supports any home or home support provider closure and will be supported by the Commissioning team in Adult Social Care.

The Direct Payment Support Service Team are an in-house account manager service. They administer payments to the providers of your care and support on behalf of any adult in receipt of a Direct Payment Personal Budget and in accordance with their agreed Wellbeing Agreement (identifies what outcomes you want to achieve and the support you may need as a result).

The Exceptional Hardship Fund (EHF) has been set up by the Council to assist applicants for Council Tax Reduction who are facing 'exceptional hardship'

In care and support, quality starts from what matters most to enable people to live their lives in the way that they want. By definition, there can be no ‘one size fits all’.  Getting the right balance for people can only be achieved through a person-centred approach which understands someone’s personal history, current circumstances, future aspirations and what is important to them. This may change over time so it is important not to make assumptions.

The Isle of Wight Council’s Handling Medications in a Residential Care Setting Policy forms an essential part of local health and care systems risk and medicines management strategy. The policy provides guidance to all residential care home workers involved in the care and support of adults living in residential care setting and it will be reviewed on an annual basis. The IWC have an internal practice guideline that supports this policy and employees in practice in residential care settings.

The policy is prepared in compliance with the relevant statutory frameworks and relevant guidance.