Document Library: Complaints Policy

Summary
This policy is aimed at helping Isle of Wight Council staff deal with complaints in ways which

are demonstrably consistent and fair, comply with legislation and best practice, and in line

with the Eco-Island Sustainable Community Strategy 2008-2020, the Council’s Corporate

Plan and specifically the Council’s priorities of ‘Putting the Customer First’ and ‘Improving

our Reputation with Residents, Visitors and Local Businesses’. It is an important and visible

sign that the Council listens to and values customer feedback.

This policy recognises the statutory duties placed on the Council by the Local Authority

Social Services and National Health Services Complaints (England) Regulations 2009, and

The Children Act 1989 Representations Procedure (England).
Status: Draft
Download Links: Click here to download the document 'Complaints Policy'
File Size: 681kb
Approved On: 02 Jun 2009
Version 1.4