Annual Complaints Self-Assessment

Complaints help us learn and understand where we have gone wrong.

We can then change how we work to makes sure we do not make the same mistake again. You can also trust us to take your feedback and use it to make us better.

We have carried out a self-assessment against the Housing Ombudsman's most recent updates to their Complaint Handling code.

If you need the documents in a different format, you can contact the housing team

In this section