Information Analyst x2

A range of opportunities are now available as a result of the recent DaIT Restructure. This is an exciting time to join the team, as it broadens its support to the Children's Services Directorate.

Successful individuals will join a team of enthusiastic analysts, data quality and collection officers, O365 leads, transformation, technology, and system specialists to support the department to meet its reporting, performance management and forecasting needs, as well as providing direct support to end users with core systems.

Job Purpose

In this analytical role working with colleagues across Children’s Services, you will use strong technical skills and experience to drive forward process improvement, the development O365 solutions, information dashboards and analytics.

Reporting to the Data Analysis and Insights Team Lead you will be a main point of contact and knowledge for dashboard development work undertaken by the team. Utilising strong analytical and data presentation skills you will help to support and strengthen the teams analytics, reporting and learning.

The role will involve the design, development and delivery of projects to multiple customers. There is a need to proactively identify efficiencies, streamline processes and work closely with all colleagues to deliver technical solutions, the role will undertake elements of business analysis and communication at all levels.

This role will be based at our Isle of Wight offices, however as part of Isle of Wight Workplace Policy, the successful candidate can undertake their work between home and the office (A hybrid approach) depending upon operational requirements agreed with their line manager.

Local Responsibilities

Working alongside the team, you will develop service improvement solutions on a sound understanding of the business requirements.

Communicate with internal stakeholders in order to clarify issues/ need, deliver findings and recommendations, and seek feedback.

Coordinate with other teams with a focus on collaboration, consistency and good communication.

Testing data process developments to ensure that they deliver against the criteria of the business requirements.

Build excellent networks of contacts and professional relationships with staff in across Children’s Services Department to enable timely production of quality data required.

Collaborate with all services within Children’s Services and share knowledge about and reporting developments.

Undertake data analysis, database troubleshooting, make recommendations to include:

o   Data management including advice for data collection activities

o   Technical guidance and support

Liaise with relevant senior management for data analysis projects.

Undertake analysis and review of existing processes and make recommendations for improvements.

Develop and explore data visualisation technologies.

General Management

Working alongside the team, you will support service development and improvement based on a sound understanding of the business requirements.

Prioritise and organise reactive work alongside regular work requirements.

Coordinate with other teams with a focus on collaboration, consistency and good communication.

Customer Focus

Promote a culture that welcomes customer feedback to facilitate continuous improvement.

Planning and Implementation

Deliver support for high level or complex tasks and project work using the latest IT tools including Office365.

Interpersonal Skills, Impact and Communication

Establish, develop and maintain effective working relationships with colleagues, stakeholders, partners and customers.

Demonstrate the confidence to express new ideas and to challenge existing process / ways of working.

Effectively communicate with customers and colleagues.

Behaviours

Proactively challenge existing ways of working to improve systems and processes with support from senior colleagues.

Demonstrate a resilient approach to conflicting and competing demands.

Maintain a calm approach to develop and achieve successful outcomes and solutions.

Demonstrate a “can do”, welcoming, flexible and approachable attitude to all work requests.

Key Decision-Making Areas and Problem Solving

Decide what actions need to be taken to resolve problems or issues, escalate issues as appropriate.

Making decisions based on conflicting deadlines, with support/discussions with your team.

Decide on the best use of resources and seek support accordingly to meet the business needs.

Continuous Personal Development

Encourage and contribute toward the continuous personal development of self and others.

Essential Qualifications

GCSE level, e.g. AS-A level, NVQ level III, BTEC Higher National Diploma.

Desirable Qualifications

Analytics or related Qualifications Degree level or equivalent experience

Essential Knowledge, Skills and Experience

Excellent knowledge of a range of data tools.

Proven experience and background modelling data.

Knowledge and experience of data transfer tools (SSIS, Power BI Data Flows).

Experience using reporting and query tools such as SQL.

Excellent Interpersonal skills / Ability to communicate effectively at all levels internally and externally.

Experience working with Microsoft Access or other reporting tools to extract information.

Evidence and experience of using Excel to an advanced level, including data analysis.

Ability to manage and prioritise own workloads flexibly and in response to business demands.

Aptitude to troubleshoot and explore new and existing data tools.

Excellent problem-solving skills and experience.

Ability to carry out assignments with the minimum of supervision.

Ability to manage and prioritise own workload and conflicting tasks, being flexible in response to business demands, often working to tight deadlines.

Ability to communicate effectively on a one-to-one basis, in groups, through presentations and through formal reports.

Strong influencing skills across all levels across the business.

Established and effective working in teams and networks.

Consistently high-quality outputs (reports, formal and informal presentations).

Awareness and understanding of Local Government structure.

Working Conditions

Moving and Handling: Objects up to 5kg (less than daily basis).

Display Screen Equipment: Use of desktop PC.

When you join #TeamIWC you'll receive our staff benefits package, including:

- Annual leave entitlement of 32 days p/a PLUS public holidays!

- Local Government pension scheme

- Travel allowance (if eligible) and discounted Solent ferry travel

- Island bus network discount

- Cycle to work scheme

- Staff parking permit scheme

- Discounted island sports & leisure gym membership

- National and local discounts & benefits schemes

A relocation scheme of up to £8,000 may be available to new employees specifically relocating to the Isle of Wight to take up a role with us. If you choose to commute to the Isle of Wight daily, you may be eligible get your travel costs reimbursed. Further details are available upon request.

Find out more about working for the Isle of Wight Council and living on the Island here.

The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.

The Isle of Wight Council is an equal opportunities employer, who is proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. In addition to this, we are also a Disability Confident Employer. Along with a number of other areas of commitments, this means that providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

This council and its schools recruit according to the council’s Recruitment, Policy and Procedure and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.

This role falls within the strategic partnership between the Isle of Wight Council and Hampshire County Council. The employer will be the Isle of Wight Council and employment is on Isle of Wight terms and conditions. Hampshire County Council has delivered, on behalf of the Isle of Wight Council, all of its children’s services functions and will continue to do so until 2023. The original five-year partnership arrangement under direction of the Secretary of State finished in 2018 but has been extended voluntarily by both local authorities for a further five years.

The management reporting line for this role is ultimately through Hampshire County Council Children’s Services Director/Assistant Director and managers who take operational responsibility for children’s services.

If you have difficulty completing your online application or if you need further information about how to apply, telephone 01983 823134 or email callcentre@iow.gov.uk. Please note only applications completed and submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. If unsuccessful, we actively encourage you to revisit our job pages and apply to alternate posts that may be suitable.