Clerical Assistant
Contract Type:
Hours:
The Council Tax team is currently seeking a full time permanent Clerical Assistant to join our busy team to assist with the billing, collection, and recovery of Council Tax.
Main responsibilities will include:
Assisting with all aspects of administration across the Council Tax team.
Dealing with incoming and outgoing calls from Customers.
Corresponding through letter and email to Customers and other departments.
Monitoring and processing payments.
Ensuring Customer accounts are accurate and up to date.
Amending Customer accounts to reflect change in circumstances.
Signposting customers to other services and departments.
An eye for detail will be essential and the successful candidate will have:
Excellent word processing and numeracy skills.
Strong verbal communication skills – able to liaise at all levels.
Demonstrable team working skills.
A good eye for detail and a meticulous approach to workloads.
The ability to work to strict deadlines in a performance driven environment.
If you have the skills, knowledge and ability to interact with our customers in a professional and approachable manner then we would love to hear from you!
For further information or an informal discussion please contact Aimee Adams on 01983 821000 ext. 8929 or by email aimee.adams@iow.gov.uk
When you join #TeamIWC you'll receive our staff benefits package, including:
- Annual leave entitlement of 32 days p/a PLUS public holidays!
- Local Government pension scheme
- Discounted Solent ferry travel
- Island bus network discount
- Cycle to work scheme
- Staff parking permit scheme
- Discounted island sports & leisure gym membership
- National and local discounts & benefits schemes
Relocation: For some vacancies (subject to criteria) a relocation scheme of up to £8,000 may be available if you are specifically relocating to the Isle of Wight to work with us, or if you choose to commute to the Isle of Wight daily, you may be eligible to have some travel costs reimbursed.
The Isle of Wight Council currently does not have a license to sponsor overseas workers.
Find out more about working for the Isle of Wight Council and living on the Island here.
The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.
The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.
The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a Disability Confident Employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.
If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email callcentre@iow.gov.uk. Please note: Only applications completed and submitted online by the closing date will be accepted.
We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable.