Direct Payment Support Service Officer

Contract Type: Permanent

Hours: 37 per week
We need a Direct Payment Support Service Officer to join us in ensuring islanders have a smooth experience using our service.

Our team support adult individuals across the Isle of Wight with utilising Direct Payment to meet their assessed care needs. We work to ensure that the correct allocation of funds are applied to individuals in receipt of a Direct Payment on the island. As a team, we need to be precise and accurate at all times. 

This role requires the following skills:

- Excellent office administration and organisation skills

- Confident using MS Office packages (Excel, Outlook, Teams etc)

- Good numeracy skills and comfortable handling data

- Strong communication skills (written and verbal)

- Able to use ICT systems for case management (we use PARIS – training provided)

- Good time management skills

You do not need to have previously worked in finance; however, we are looking for an individual familiar with the pressures of a fast-paced working environment where deadlines need to be met and staff can work proactively and independently.

This role is currently planned to be both remote/agile working (the team work both in the office and from home). There will be a requirement to attend council offices in Newport once a week as standard.

Working hours will be 37 hours per week (7.5 hours Monday to Thursday 7 hours Friday)

Our team is close-knit and we are always prepared to jump in and support where needed, so we are looking for likeminded individuals who can adapt and prioritise their workloads.

For further information or an informal discussion, please contact Daniel Philbrick at 01983 821000 ext. 8832 or daniel.philbrick@iow.gov.uk.

Join #TeamIWC and you'll receive our staff benefits package, including:

-  Annual leave entitlement of 32 days p/a PLUS public holidays!

-  Local Government pension scheme

-  Discounted Solent ferry travel

-  Island bus network discount

-  Cycle to work scheme

-  Staff parking permit scheme

-  Discounted island sports & leisure gym membership

-  National and local discounts & benefits schemes

Relocation: For some vacancies (subject to criteria) a relocation scheme of up to £8,000 may be available if you are specifically relocating to the Isle of Wight to work with us OR if you choose to commute to the Isle of Wight daily, you may be eligible to have some travel costs reimbursed.

The Isle of Wight Council currently does not have a license to sponsor overseas workers. 

Find out more about working for the Isle of Wight Council and living on the Island here.

The Isle of Wight Council protects its employees from discrimination and this is supported by the Unacceptable Behaviour Policy, Employee Code of Conduct and Behaviours Framework. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees.

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via adverts@iow.gov.uk if you would like to receive a copy.

The Isle of Wight Council is an equal opportunities employer. We are proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community. We are also a Disability Confident Employer. Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

If you have difficulty completing your online application or need further information about how to apply, phone 01983 823134 or email callcentre@iow.gov.uk. Only applications submitted online by the closing date will be accepted.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. We actively encourage you to revisit our job page and apply to alternate posts that may be suitable.

Closing Date: 8 September 2024