17 Jul 2019

Help us to help you: website review

The council’s website is changing! As our main route for residents to engage with us we need to make sure that it does what you need it to do!

With more than eight million average page views last year, www.iwight.com is the best way to contact us, request services and manage your own council interactions. We want to ensure that it’s simple and easy to do.



We have sought your thoughts on the current site layout and now we are testing a series of potential new layouts:

We’ll be gathering feedback via an online survey during phase one of the project.  As the project progresses we'll be ensuring there are further opportunities to become involved.



“As our focus on providing enhanced digital services continues, we want to know how users of the website feel about it now and what they want to see in the future”, said Councillor Stuart Hutchinson, Cabinet member for resources. “We know that people tend to access online services via smart phones and tablets; keeping up-to date with digital trends is critical to providing great customer service. Digitalisation is a key corporate priority, which is why we are investing significantly in our website.



“Redevelopment of our web platforms from the ground up must be based on user feedback first and foremost; and it’s a complex project! We must ensure that all of our services, back-end systems and user interfaces work effectively and efficiently to ensure that all of our customers get the best service, in the right way and at the right time.



“Behind the scenes we’ve already upgraded staff hardware and are also ensuring our software is cutting edge, and many of our services have been securely migrated to ‘the cloud’.”



Look out for new website functions coming soon!



Check out the test homepage and complete our survey here: https://www.surveymonkey.co.uk/r/iwighttesthomepage1

Our web stats

• On average 700,000+ page views per month from 100,000+ users
• 350,000 ‘Do it Online’ tasks accessed in the last 12 months
• 500+ ‘Do It Online’ tasks available through the website
• Planning online section of website takes ~ 20% of traffic
• 56,000 calls logged in the CRM system via electronic channels
• 90,000 activated logins to ‘My Account

Our digital commitment

In December 2018 the council became a signatory of the MHCLG Local Digital Declaration making a commitment to:

  • design services that best meet the needs of citizens
  • challenge the technology market to offer the flexible tools and services we need
  • protect citizens’ privacy and security
  • deliver better value for money.

Share On
Share with MySpace Share with Google Plus Share with Yahoo Share with Twitter Share with Facebook
Related Links
Related Services
Most Read
Most Shared
Test homepage - service first
Test homepage - service first
Factfile
  • On average iwight.com has 700,000+ page views per month from 100,000+ users
  • 350,000 ‘Do it Online’ tasks accessed in the last 12 months
  • 500+ ‘Do It Online’ tasks available through the website
  • Planning online section of website takes ~ 20% of traffic
  • 56,000 calls logged in the CRM system via electronic channels
  • 90,000 activated logins to ‘My Account
 
Isle of Wight, UK