22 Jan 2021 Last updated at 15:00

New partnership to deliver quality care

The Isle of Wight Council has appointed three new locality home care providers for the Island

From 1, February 2021 Nobilis Care, CSN Carewatch and First City Nursing will ensure that people continue to receive quality care and support, with a renewed focus on maximising and maintaining independence.

The award of contracts is the culmination of two years of preparatory work with the people who use these services, local providers, the Institute of Public Care and voluntary partners which work with our community.

The council received 16 tender submissions each of which was evaluated against the evaluation criteria using the scoring methodology that was published with the contract opportunity.

The contract was not determined on price, as for many years the council has undertaken an annual fee review and fixed the price for care and support in this area. This remains the case. The locality partners will be paid for care and support delivered and evidenced through a robust, existing, verification method.

Councillor Clare Mosdell, Cabinet member for adult social care, public health and housing needs, said “We are excited to be working with our new lead locality partners as we embark on this journey and  grateful to all of those who have been involved in ensuring that we have developed a strong vision for the provision of home care on the Isle of Wight moving forward.

“The new contracts see the vision we have developed together; that as our residents get older they will be helped, where they need help, to live the life they choose with the support that they need in the right place for them really come to fruition.

“We are delighted that delivery of the new contract will be through local organisations and local people. Whilst two of our new partners are based off Island their delivery will be local through existing local domiciliary care agencies with their experienced, dedicated and valued local workforce. Our third partner is a long established local provider.”

With a ten year contract term it is expected our new partners will invest in the Island’s economy, promoting care as a career of choice, providing support not only to these people who access their services, but also providing real career development opportunities for their staff.

Interim director of adult social care and housing needs, Laura Gaudion, said: “We have been developing the new contracting arrangements through a series of pilots for the past two years.

“It has been essential to ensure that the new services are person centred and meet the needs of our vulnerable residents. A move to putting the person at the centre of home care services is long overdue. For our residents to receive services that are based on what they need rather than fixed time slots when care is available is a step in the right direction.

“The implementation and development of this service will be being supported by wider system partners including our colleagues in the NHS Trust, the CCG and Healthwatch. A robust contract monitoring arrangement is in place which will be facilitated by the Institute of Public Care and will see feedback from people who use the service being used to shape service delivery and service improvement. “

Additional information:

The new partners have been selected following a robust and transparent procurement exercise which was fully compliant with the current procurement legislation. Prior to advertising the contract opportunity, the council engaged with local providers to ensure that they were not only aware of the contract opportunity, but received support to access the opportunity and to submit a tender should they choose to do so. In addition, the council provided training sessions to support local provides to access and use the procurement systems and portal.

The work by the Isle of Wight Council and partners on the Island has been of interest to other local authorities and to several national bodies. The team have recently delivered sessions outlining our progress for Think Local Act Personal (TLAP), the Institute of Public Care and the Association of Directors of Adult Social Care on the progress we have been making. A case study published by the Local Government Associations can also be found at  https://www.local.gov.uk/collaboration-care-providers-improving-quality-through-relationships-0

Key features of the new contract include:

  • a move away from time and tack to our come focused care and support
  • stabilisation of the local home care market,
  • greater capacity to support people to live at home,
  • a long-term commitment to the provision of home support on the Island
  • service provision focused on supporting people to maintain their independence
  • a focus on prevention and ensuring access to community-based services
  • improving flexibility in terms of responsiveness so service provision so that temporary and unpredictable fluctuations in needs can be met
  • improving support for the hospital with prompt safe discharges

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The award of contracts is the culmination of two years of preparatory work
The award of contracts is the culmination of two years of preparatory work
Factfile
  • The council received 16 tender submissions each of which was evaluated against the evaluation criteria using the scoring methodology that was published with the contract opportunity.
  • This ensures a renewed focus on maximising and maintaining independence.
 
Isle of Wight, UK