Annual customer satisfaction survey
Annual recycling and waste survey 2025
Every year, with our waste partners, we run a residents recycling and waste customer satisfaction survey.
The council is responsible for the collection, treatment, recycling and disposal of household recyclables and waste on the Island. This is delivered through a contract with our waste provider.
We know you are up to the challenge of reducing your waste and we would like to thank you for your efforts so far.
Once the survey finishes each year, we use the results to review and look at possible improvements to the existing services. Thank you for taking the time to complete the latest survey.
This year’s results
Annual recycling and waste survey 20243/20254
Over 450 people took part in the 2024/2025 survey.
Some of the things you are telling us
- the garden waste service satisfaction rates rose by 15.82 per cent on last year’s rate of 74.5 per cent to 90.32 per cent
- non-recyclable waste collection satisfaction was up from 80.7per cent in 2023 to 83.26 per cent this year
- food collection satisfaction levels rose by 0.77 per cent to 79.76 per cent in this year’s survey
- over 85 per cent of residents are happy with the Island's household waste recycling centres (HWRCs)
Satisfaction levels with the recycling service remained at a high level of 82.5 per cent, a very slight decrease on last year’s rate of 82.9 per cent.
Annual recycling and waste survey 2023/2024
| Annual survey comparison results | 2023 (%) | 2024 (%) |
|---|---|---|
Non-recyclable waste collection service | 80.7
7.81 | 83.26
5.65 |
Recyclable collection service | 82.9 6.08 | 82.53
7.21 |
Food collection service | 78.99
4.68 | 79.76
6.10 |
Collection crew | 82.5
6.05 | 80.43
7.83 |
Information booklet | 89.11
2.34 | 89.29
2.14 |
Garden Waste Service | 74.5
6.18 | 90.32
3.87 |
Assisted Waste Collections | 37.5
13.8 | 37.29
11.86 |
Collection Plus | 42.1
18.4 | 50
15 |
Free reuse | 44.51
7.31 | 53.16
11.39 |
Bulky waste | 73.91
7.6 | 72.97
13.70 |
Business waste | 9.52
23.8 | 23.08 15.38 |
Lynnbottom/ Afton Marsh Household Recycling Centres | 82.17 | 85.45
4.42 |
Customer service at recycling centre | 80.67
6.56 | 83.12
7.01 |
Booking system at recycling centres | 75.46
13.28 | 75.39
12.44 |
Commercial users at Lynnbottom CWRC | 72.95
9.43 | 80.81
5.05 |
You said, we listened
2023/ 2024 survey
You said: You told us you would like a way to recycle vapes.
We did: In 2024, working with our waste partner, we added dedicated vape disposal bins at the household recycling centres
2021/2022 survey
You said: The survey showed that 69.7 per cent of respondents had not used the kerbside textile recycling service.
We did: In August/September 2022 we ran our kerbside textile recycling campaign to flag awareness
You said: 74.5 per cent of respondents said they would use a kerbside battery collection service if it was introduced.
We did: We introduced a kerbside battery collection service in May 2022 which collected almost 2 ½ tonnes by the end of August 2022.