Training Courses

Reducing Parental Conflict Module 3 - Working with Parents in Conflict: How do I support, refer or intervene?

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Target Group:

The module is designed to practice the skills needed to support parents to reach positive outcomes from destructive conflict situations. Open to a wide range of frontline practitioners working with adults, children and families in a variety of roles across the Isle of Wight local authorities and partner organisations.

Course Aims:
This module is 3 of 4 delivered as part of the Reducing Parental Conflict programme and explores how to discuss parental conflict with parents. It focuses on practising the skills of handling conversations with parents in conflict using tools and techniques to enable parents to resolve destructive conflict with positive outcomes.

Intended Impact:
By the end of this half-day, skills-based workshop, participants will be able to:
• Support members of staff through the handling of parental conflict situations
• Recognise the importance of maintaining a focus on reducing parental conflict
• Apply the evidence-base to day to day interactions with parents
• Utilise the tools from the toolkit to support frontline practitioners to work with parents in conflict
• Use questioning to probe for further details where necessary
• Handle supervisory discussions involving parental conflict cases
• Advise staff members on the appropriate course of action appropriate to the situation

It is recommended that attendees have completed Module 1’s eLearning and attended Module 2.

What’s Next: Module 4 depending of role.
Train the Trainer by invitation from


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You can access the materials for the course via the following link, email for the handout:

Isle of Wight Council employees should book via SAP when possible. Employees without access to SAP and external delegates can book by completing the online application form

Course Trainer:
Knowledge Pool

Date: 10 March 2021    Time: 9:30am - 1:00pm

Virtual - The virtual training link will be sent to you from the training provider.

External: Fully Funded
(Schools, Non-Subscribing Early Years Providers, Partner Agencies, Personal Assistants, Additional Places for Short Breaks Providers, and Social Care Agencies)
30% Reduction of External Rate: Fully Funded
(Registered Charities, Contracted ASC Providers, Organisations Delivering Services on our Behalf, and IWC Accredited Personal Assistants)
Early Years Providers: Fully Funded

(Subscribing Early Years and Childminders)
Isle of Wight Council Staff: Fully Funded
IWC Foster Carers: Fully Funded