Micromobility
Rental e-scooters and e-bikes
Voi is now the sole provider of rental e-scooters and e-bikes on the Isle of Wight, providing sustainable ways to travel for all those who live, work, or study on the island.
E-scooters and e-bikes are available in
- Cowes
- East Cowes
- Newport
- Ryde
To be eligible to ride a Voi e-scooter, users must be 18 years old or over, and have at least a provisional driving licence, which must be scanned through to the Voi app when a rider rents their first e-scooter.
To rent an e-bike, no licence is required, and users must be 16 years old or over.
For added safety, riders are encouraged to wear a helmet and to complete safety training in its app and its online traffic school, RideSafe Academy
To rent either an e-scooter or e-bike
- Download either the Voi app
- Create an account and add a payment method
- Upload your driving licence details (e-scooters only, not needed for e-bikes)
- Take a short safety quiz
- Find a nearby e-scooter or e-bike on the in-app map
- Scan the QR code to unlock
If you see someone riding a Voi e-scooter or e-bike dangerously, report to Voi, note the time, location, and the registration number (on rental-scooters only) if possible.
Top tips for a safe ride
- Only ride on roads, cycle paths and shared-use paths
- Never ride on pavements that are only for walking
- Wear a helmet – it’s not required but it’s safer
- Always follow the Highway Code
- Never drink and ride
- Never ride with more than one person on the rental e-scooter or e-bike
- Never let someone else use the rental e-scooter or e-bike during your ride
For e-bikes
- Adjust the saddle to the correct height and release the kickstand
- Enjoy your ride, following local regulations
- End your ride in the app and park correctly
For e-bikes specifically
- The electric motor kicks in once you start pedalling
- The bikes have two gears which change automatically
Please note that only rental e-scooters used as part of trials can be used on the public highway.
The rules for private e-scooters have not changed. It is against the law to use a privately owned e-scooter. If you use an e-scooter illegally
- you could face a fine
- you could get penalty points on your licence
- the e-scooter could be impounded
For more information on using e-scooters safely and legally
What should I do if I have an accident?
Ensure your safety first. Contact the police (101) or emergency services (999) if needed. Then contact Voi via support@voi.com or their 24-hour helpline (07476 550190) with incident details and the police report number.
No. You need the Voi app to unlock the bike. The wheels will not turn unless the bike is unlocked.
No, you cannot take Voi e-scooters or e-bikes on buses, trains, or ferries.
The Department of Transport (DfT) requires third party liability insurance as part of the national e-scooter trial, and this is included in the rental e-scooter price for all trips. Currently Voi does not hold third party liability insurance for e-bikes.
- contact Voi if you have an accident on 07476 550190
- check Voi’s T&Cs
- view their insurance policies
Problems with vehicles can be reported through the Voi app, or by emailing support@voi.com
Voi has been selected to operate both schemes, replacing the previous Beryl services in Southampton, Portsmouth and the Isle of Wight. Voi has already been operating e-scooters in Southampton and Portsmouth since March 2021.
Voi conducts regular maintenance checks and uses swappable batteries. Batteries are monitored remotely and swapped when low. They are taken to the Voi warehouse where they are checked for faults and charged in closely monitored conditions to minimise fire risk.
In extreme weather conditions such as high winds, snow, and ice, Voi may put the vehicles out of service. You should adjust your speed to the weather conditions and remember to allow extra time for braking in wet and icy conditions.
Yes, both e-scooters and e-bikes have bright front and back lights. E-bikes also have a rear brake light. We advise you to wear reflective clothing when it's dark for extra visibility.