Armed Forces Community Covenant

Veterans' Gateway

A new service was launched on the 20th of June 2017 called the Veterans' Gateway.

This service will improve access to welfare services and speed up the time it takes for veterans to receive the access and support they deserve.

The new website is funded by the Ministry of Defence (MoD) from the Covenant Fund and will be delivered by a Royal British Legion-led consortium comprising Poppyscotland, Combat Stress, Connect Assist, the Ministry of Defence and SSAFA, the Armed Forces Charity.

Independent research commissioned by the consortium reveals that a fifth (20 per cent) of veterans have been referred to between three and 10 charities before eventually finding support, and that more than half (54 per cent) found the sheer number of charity providers confusing; there are now over 2,000 registered Armed Forces charities. The resulting confusion left 45 per cent unsure where to turn. Over 41 per cent of respondents said the number of military charities makes it ‘harder and slower’ to get the right help.

The new 24-hour online chat, phone, and text message service is partly manned by veterans who have been trained to help a British Armed Forces community estimated to be around 6 million and growing by 20,000 annually. This service brings together over 30 referral partners with more organisations to be added. 

Veterans and their dependents will be able to access support services in areas including:

  • Physical health, 
  • financial support, 
  • assistance with independent living, 
  • housing, 
  • mental well being, 
  • and employment.

Application process

  • For more information or if you are in need of support, please visit the Veterans' Gateway website by clicking here .
  • Alternatively you can call 0808 802 1212 or text 81212