Contact us
Call us
- Children's services: 01983 823434
- Adult social care: 01983 823340
- Council tax: 01983 823901
- Business rates: 01983 823920
- Housing benefit: 01983 823950
- Housing: 01983 823040
- Waste services:
01983 823777
Parking services: 01983 823714
If you are unsure what department you need call 01983 821000
Our opening hours for phone calls are 9am to 5pm Monday to Friday.
Out of hours
For some services we operate an out of hours number
| Service | Number |
|---|---|
| When to call environmental health out of hours | 01983 821000 |
| When to call dangerous structures |
01983 821105
|
| Adult Services |
01983 821105
|
| When to call housing advice |
01983 823040 |
|
Children’s 24-hour hotline |
01983 823435 |
Compliments, complaints and freedom of information requests
Your feedback, compliments and complaints are important to us and can help us improve the services we provide to all our customers.
Compliments
We like to hear when we have done something well.
Make a complaint
When things go wrong, we aim to put things right. If we are unable to resolve your complaint on an informal basis, a formal complaints procedure is available. Our complaints policy provides details of the procedure.
You can make a complaint if we
- do something wrong
- provide a poor standard of service
- fail to do something we should have
- do something we should not do
It is not treated as a complaint when
- you are asking for a service such as reporting a faulty streetlight or a pothole
- you are appealing against a decision which, although it is not the one you wanted, has been properly formed
More detail about the complaint process is included in our how to make a complaint, complaints policy and unacceptable behaviour policy.
We have separate complaints procedures for adult social care and children's services.
Make a complaint about housing for which the Isle of Wight Council is the registered provider
You can share your feedback to help us improve our housing services and to highlight what things we are doing right. Your feedback can
- be positive, negative, or neutral
- be about your experience with our services
- tell us if we’ve got things right and if you are happy with our services and staff
- suggest how we could do things differently to help us improve
Notify the Council of personal injury or damage to property.
Make a freedom of information (FOI) request
Find out how to
make a Freedom of Information request
Tell us about a change of address
Complete and send a
change of address form
Visit us
Enquiries are by appointment only call 01983 823134 to book an appointment with IsleHelp
Press, media and social media
Find out how to contact our Communications team
Help centres
Website feedback
If you have any feedback on our website or ideas to make it better please let us know.
Website technical issues or queries
Email the service if you have technical issues or queries about our website