Protecting Yourself, Family and Friends


Scams come in many forms, postal, online, emails, telephone and on your doorstep and identifying a scam is the first step in preventing it.

Warning signs:

  • If it sounds too good to be true: Beware of hype and extravagant promises. If it sounds too good to be true, it almost always is.
  • You are contacted out of the blue: You may get a phone call, email or letter from someone you’ve never heard of.
  • You have to make a quick decision: Scammers don’t like to give you time to think. They will try to pressure you into making a decision by saying things like ‘If you don’t act now, you’ll miss out.’
  • You have to give away bank account details: Trustworthy firms will never contact you to ask for this information.
  • Banks will never ask you to click on a link

If you see any of the warning signs in a letter, phone call, text message or email, it could well be a scam.

What to do next

  • First of all, don’t reply. 
  • Then bin it, delete it or hang up.
  • If you are unsure check with a family member, friend, Consumer Advice Line or us 

If you believe you, a family member or friend are the victim of a scam then please contact Advice Line on 08454 04 05 06 or report it to us by using the online message to service facility .

For up to date scam information from the Metropolitan Police please visit their website. They also provide information guides, view the 'Little Book of Big Scams' guidance (PDF, 2.72MB, 52 pages)

Use our Scams Checklist  to protect yourself from Scams. (PDF, 554 KB, 3 pages).

Junk Mail and Telephone Calls

Personally addressed junk mail can be reduced by contacting:

The Mailing Preference Service

DMA House

70 Margaret Street



Telephone: 0207 291 3310

Alternatively, you can register online with the Mailing Preference service.

You may not see a significant reduction in the amount of mail you receive for about 4 months after registering.  

Royal Mail

We have been working with the Royal Mail to identify scams and scam victims - click here for further information

To reduce the amount of unsolicited telephone calls contact:

The Telephone Preference Service

DMA House

70 Margaret Street



Telephone: 0845 070 0707

Alternatively, you can register online with the Telephone Preference service.

It can take up to 28 days to reduce the number of calls.  If particular companies are still making unsolicited calls to your home, send a recorded delivery letter to them requesting that they stop telephoning you.  Advise the company that if they continue, then you will report them to the Office of Communications (OFCOM).

You could also change your phone number, this is not difficult to do and can be arranged by your service provider

If you have written to a company asking them to stop calling you and they continue to do so,  please contact OFCOM:


  • Telephone: 020 7981 3040
  • Textphone for deaf or speech impaired: 020 7981 3043.
  • Visit OFCOM's website.


Please be aware that if you are a Sky or BT phone customer they offer a free call blocking service, select the links below to learn more about these services:


Call Blocker Units

If you receive a lot of unwanted calls you can install a call blocker.  The Trading Standards Service recommends the True Call service, to learn more about True Call and the services it can provide please click here to visit the website. 

Call Blocking Phones

You can purchase phones that have call blocking technology built into them. These range in price and can be found at many major retailers. The technology prevents the majority of scam calls from even making your phone ring so you know that when you pick up your phone it will be someone you want to speak to.

Charity Requests

You can now choose to stop email, telephone, addressed post, and/or text messages from a selected charity or charities by:

You can also submit an FPS request on behalf of a relative or someone you care for. You will be asked to confirm that you have authority to act on behalf of the individual concerned and details of your relationship with the person you are acting on behalf of.

Once the FPS request has been made, the charity or charities selected will be informed of their obligation to remove your personal details from their communications databases within 28 days. Personal information will be needed ,to submit an FPS request so that charities are able to identify individuals on their database. This personal information will be sent securely to the named charity and will only be used by them for the purposes of matching you against their database.

Further information and FAQs about the service can be found on the FPS website .

Which? Problem Scams

With the help of the National Trading Standards eCrime team, Which?, we will be keeping you up to date with the latest scams and how to avoid them.  Please click here to visit their website.

Get Safe Online

For up to date advice on staying safe online visit the Get Safe Online website .

Listed below are some handy hints to remember when using your computer or Ipad:


  • Reveal bank or card details or personal information in emails, social networking or in person.
  • Click on links in emails, posts, tweets or texts and don’t open attachments if the source isn’t 100% known and trustworthy, or it seems strange that you’d be receiving them.
  • Pay for anything by direct bank transfer, including goods, services, tickets, travel and holidays.
  • Call your bank or card provider if requested to do so by a phone call or an email.


  • Choose, use and protect your passwords carefully.
  • Keep your device secure by using a pin/passcode, use antivirus software if available and run updates as they contain important security information.
  • Remember that a bank or other reputable organisation will never ask you for your password via email or phone call. 
  • Ensure that your social media has adequate security settings.


To check if an email address is genuine, go to the following link and put in the email address that you are unsure about. This may help you to decide if you should do anything with an email that you have received.

To check if a website is a scam go to the following link and enter the web address

Doorstep Traders

What do if faced with a cold caller

  • If you are not expecting anyone to call, use a window or spy hole to see who is knocking. If it is not someone you know don’t answer the door!

  • If you do get caught by someone either on the doorstep or whilst you are in your garden trying to sell you goods or a service remember you should never enter into a contract without giving yourself time to think about it.

  • If you are worried by what they are telling you, we recommend that you call in one of Trading Standards Approved Traders who will assess the work and give you reliable advice. Please click here to view the Approved traders list.

  • Never agree to any contract straight away.

  • Ask for the trader’s contact details and state you will get back to them if you decide to have the work done.

  • If you do agree to having work done by someone who has just knocked your door and then have second thoughts contact the Police on 101 or Trading Standards on 01983 823371 immediately so that we can help you.

  • They may offer to take you to the bank to withdraw the cash to pay them – no honest trader would behave in this way. Do not do go with them.

  • Having a door chain is a good preventative measure – when someone knocks at your door by using the chain they are talking to you through a small gap this makes it difficult for them, but easy for you to shut the door.

  • Having a sticker on your door indicating that you do not buy goods and services at the door may not stop them knocking but is the first indication by you that you do not want them to call and helps in any investigation. You can obtain a sticker by clicking here and using the send a message to service form.

    Remember it is your home you do not have to answer the door or let anyone in!

Helpful organisations

The Blue Lamp Trust can install door safety chains and can be contacted on telephone: 0300 777 0157.

Age UK also provide a service for small repairs and home maintenance including security chains. Contact them on telephone: 01983 52582.

Remember you are not being rude if you refuse to discuss having work carried out on your home and shut the door.

Together we can crack down on Suspicious Cold Callers

If you have any suspicions about a cold caller they will more than likely continue knocking on doors in your neighbourhood until they find someone who may be vulnerable. If we or the Police don’t know about them – we can’t do anything. So, if someone suspicious does call at your door, always report it telling us a description of the vehicle and its registration and anything you remember about the trader. Call us on 01983 823371 or the Police on 101 to help safeguard your community. Please don’t put yourself in danger just tell us what you can see safely.

If you do happen to get caught off guard and a cold caller does talk you into having work done let us know about it as soon as possible. If they are working outside use your house phone from indoors. There’s nothing to be embarrassed about, and the sooner we know about it, the better chance we have of catching them and stopping them from conning other vulnerable residents.

Cold callers, if in doubt keep them out!