Public Health - Coronavirus (COVID-19)

Council services changes

Like many other local authorities up and down the country, we are carefully evaluating the impact of the government's latest plans, both for how we deliver council services and for the recovery of services that closed in response to the COVID-19 pandemic.

As new guidance is received it will be reviewed to ensure that any changes to service delivery can be undertaken in line with local need and to ensure people remain safe. We will provide more information on this when we are in a position to do so.

The table below provides information on services that have temporary changes or closures in place. Please click on a service to find out more.

 Service 

 Contact details 

 Update 

 

Adult Community Learning

Staff are contactable by email: 

acl@iow.gov.uk

The Community Learning Centre, Westridge, Ryde is closed

Further updates will be shared on Facebook: www.facebook.com/IWCACL

Archaeology

 

The Archaeological Centre is now closed to visitors.

  Bereavement Services

Contact Bereavement services

 

 

Contact Centre and help centres

 

The Contact Centre remains open as usual.

Newport Help Centre, incorporating Isle Help, is closed until further notice.

Ryde Help Centre, at Ryde Library is closed until further notice.

Customers with urgent enquiries can contact by telephone where calls will be triaged.

Key numbers:

  • Coronavirus vulnerable residents helpline - 01983 823600
  • Citizens Advice - 03444 111 444
  • Council Tax - 01983 823901
  • Housing Benefit - 01983 823950
  • Waste - 01983 823777
  • All other enquiries - 01983 821000

 

Coroners office

Email: coroners@iow.gov.uk

Telephone: 01983 823010

The office will is closed to the public.

Council buildings or land

Telephone: 01983 821105

For emergencies involving council owned buildings contact Wightcare.

Floating bridge

Contact Floating bridge service

From Wednesday 24 March at 0500 the floating bridge will limit passengers and vehicle journeys to blue-light services and essential workers only.

Hersey Reserve, Seaview Duver

 

The bird hide at the Hersey Reserve is closed until further notice. The reserve itself is still open.

Highways emergencies

Telephone 01983 822440

For flooding, fallen trees, traffic lights not working etc - please contact Island Roads, using the Report it online

Emergency calls received during these times will be diverted to the duty engineer and dealt with accordingly.

Housing Needs

Email: housing@iow.gov.uk 

Telephone: 01983 823040

Emergency contact number: 01983 821105 out of hours only

 

Leisure Services facilities

 

Medina, The Heights and Westridge are closed until further notice

 

Libraries

 

All libraries and the mobile library have been closed/suspended until further notice.

A 24-hour online facility is available with your library card and PIN. If you have lost your card/PIN please call 01983 823824 during office hours.

Museum Service

 

Record Office (Hillside, Newport) Closed

Dinosaur Isle Museum Closed

Cowes Maritime Museum Closed

Museum of Island History Closed

Parks, Recreation, Leisure and Public Spaces

 

Parks and public spaces remain open for personal leisure and exercise. Fenced play areas will be closed to all users.

Pensions Administration

General LGPS pension queries

pensions@iow.gov.uk

 

Member Self-Service (MSS) queries

pensionsmss@iow.gov.uk

 

Fire pension queries

fire.pensions@iow.gov.uk

 

Teachers pensions queries

teachers.pensions@iow.gov.uk  

The Pensions Administration Team will be delivering their full service.

 

Planning and Building Control

 

All planning applications should be submitted electronically via: 

The Planning Portal: www.planningportal.co.uk/

or Email: development@iow.gov.uk

Planning files are still currently available to view at Seaclose offices, although customers are asked to carefully consider whether viewing files is necessary.

Building Control is maintaining its service, but applications should be submitted electronically via:

The Planning Portal: www.planningportal.co.uk/

or Email: building.control@iow.gov.uk

Recycling and waste collections

 

All recycling and waste collections continue to operate as usual. Please remember to set out your wheeled bins/gull-proof sacks and food waste by 7am on the correct day of your collection or they will not be collected.

If your household is self-isolating you will need to follow guidance for Cleaning and Disposal of Waste:

  • Use your usual household product, like detergents and bleach. Clean frequently touched surfaces such as door handles, handrails, remote controls and table tops.
  • Place cleaning product plastic bottles & nozzles in the recycling.
  • Place used kitchen towel, tissues and wipes in the General Waste.
  • Wash tea towels and cleaning clothes appropriately.
  • Personal waste such as tissues and disposable cleaning clothes must be placed in the general waste.
  • During your period of self-isolation please place waste and recycling in plastic bags, tie these and then place in a second bag and tie again (Double bagging)
  • Do not place your waste out for collection for 72 hours after it has been double bagged.

More guidance is available on the GOV.UK website - stay as home guidance

If you or a member of your household receives a positive COVID-19 result you will be provided with guidance on waste by your healthcare provider. Do not place your waste out for regular collection.

 

Register office

 

 

 

Regulatory Services

Licensing

Environmental Health 

Trading Standards

Community safety

Housing Renewal

Please contact the Licensing team by email with your query licensing@iow.gov.uk 

Environmental Health email: eh@iow.gov.uk

or telephone 01983 823000

Trading Standards email: trading.standards@iow.gov.uk

or telephone 01983 823000

Community Safety email: communitysafetyteam@iow.gov.uk

or telephone 01983 823000

Housing Renewal email:

housing.renewal@iow.gov.uk 

or telephone 01983 823000

Out of hours service only, telephone: Wightcare 01983 821105

Jubilee stores reception will close to the general public from Friday 20 March 2020 at 4:30pm, until further notice.

The Licensing department will be operating a remote service as of Monday 23 March 2020.

Revenues

Benefits

Parking Services

Blue Badges

 

Online applications remain available for council tax/local council tax support/housing benefit and Blue Badges. 

Apply for a Blue Badge www.iow.gov.uk/bluebadge

To use the Citizens Access Portal to view your council tax account online

(selecting Council Tax and then Citizens Access Portal).

Use the Citizens Access Benefits Portal to apply and notify a change of circumstances 

Current parking permit extensions are in place and a Key Worker parking permit is now in operation.

Rights of Way

 

Please keep to the path and do not stop to play or have a picnic

Keep dogs on the path and away from other people and animals

Do not enter buildings, touch animals or equipment or approach any staff

Stay two metres apart from other people at all times

Leave gates as you find them and hand wash/sanitise after touching any shared surfaces, such as stiles or gates.

Wellbeing service

01983 823670
email:
iwwellbeingservice@iow.gov.uk