Public Health - Coronavirus (COVID-19)

Council services changes

The Isle of Wight Council is continuing to urgently review and adjust its activities to maintain critical services to Island residents in line with the ongoing updates from the government in relation to COVID-19 (coronavirus).

As of Wednesday 18 March 2020 a number of key changes have taken place, this means that we’ve had to temporarily close or change the way we provide some of  the Isle of Wight Council services. 

We apologise for any inconvenience that may cause, but feel it is essential to help to protect our community and minimise unnecessary travel and social contact during this time.

Many of our services are available online - please save time and go online if you can.

Changes to Council services
 Service   Contact details   Update   Available online services
 

Adult Community Learning

Staff are contactable by email: acl@iow.gov.uk

The Community Learning Centre, Westridge, Ryde is closed

Further updates will be shared on Facebook: 

www.facebook.com/IWCACL

www.iow.gov.uk/adultcommunitylearning

 

Adult social care

 

Telephone: 01983 814980

Offices are open as normal
Monday to Thursday 8.30am to 5pm
Friday 8.30am until 4.30pm

Outside of these times urgent calls should be directed to Wightcare, telephone: 01983 821105.

If you are worried about a vulnerable adult, please contact: Wightcare, telephone: 01983 821105 (24 hours).

You do not need to know everything about a vulnerable adult and what is happening before you contact us.

In an emergency contact the police by dialling 999.

 www.iow.gov.uk/adults

 

Archaeology

 

The Archaeological Centre is now closed to visitors. We will endeavour to answer any email enquiries but please be aware that our service may be limited.

Archaeology web pages

 
 

Bereavement Services

 

Contact Bereavement services

The crematorium and grounds will now be closed to members of the public not attending funerals from midnight, Friday 27 March. This closure may also be extended to all other cemeteries and burial grounds in the near future.

All cremation documentation, burial forms and music should be delivered at least three clear office working days prior to each service, especially over this period.

Services from Tuesday 24 March 2020
  • The numbers of people within the service will be restricted to close family only and limited to 10
  • All family attending in their own transport should be encouraged to wait within their vehicles until the funeral cortege arrives
  • Ministers/ Celebrants or your funeral director will need to manage any musical requirements directly themselves
  • Windows weather permitting will remain open to enable a steady supply of fresh air
  • Witness Scattering of ashes is suspended until further notice
  • Weekend opening will be suspended until further notice

Offices

  • Our administration offices will be closed to the public. All enquiries can be made via the telephone 01983 882288
  • Families can collect their loved ones ashes, please telephone to arrange a specific time
  • Memorial applications should be sent via the post and any advice/ instruction to made via Email or conveyed over the phone
  • All burial business, purchase of graves, memorial applications, etc. to sent via email, post and any advice /instruction to by conveyed over the phone

For registering a death see Registrars below.

 

Registration and Bereavement Services

Children’s Services

Contact Children Services

Offices are open as normal: 9am - 5pm If you are worried about a child or young person, please contact: Isle of Wight Children’s Services: 0300 300 0117 (24 hours).

You do not need to know everything about the child or young person and what is happening before you contact us.

In an emergency contact the police by dialling 999.

 

www.iow.gov.uk/childrens

 

Contact Centre and help centres

 

The Contact Centre remains open as usual.

Newport Help Centre, incorporating Isle Help, is closed until further notice.

Ryde Help Centre, at Ryde Library is closed until further notice.

Customers with urgent enquiries can contact by telephone where calls will be triaged.

Key numbers:

Coronavirus vulnerable residents helpline - 01983 823600

Citizens Advice - 03444 111 444

Council Tax 01983 823901

Housing Benefit - 01983 823950

Waste - 01983 823777

All other enquiries - 01983 821000

 

 

 

Coroners office

 

Contact the Coroner Service  email: coroners@iow.gov.uk

Telephone 01983 823010

 

As from 23 March 2020 the office will be closed to the public.

 Coroners office

 

Council buildings or land

 

Contact Wightcare: Telephone 01983 821105

 

For emergencies involving council owned buildings contact Wightcare.

 
 

Floating bridge

Contact Floating bridge service

From Wednesday 24 March at 0500 the floating bridge will limit passengers and vehicle journeys to blue-light services and essential workers only.  

www.iow.gov.uk/floatingbridge

 

Hersey Reserve, Seaview Duver

   

The bird hide at the Hersey Reserve is closed until further notice. The reserve itself is still open.

 

 Highways emergencies

Telephone 01983 822440

For flooding, fallen trees, traffic lights not working etc - please contact Island Roads, using the Report it online

Emergency calls received during these times will be diverted to the duty engineer and dealt with accordingly.

 https://islandroads.com/covid-19/

Housing Needs

Email: housing@iow.gov.uk

Telephone: 01983 823040

Emergency contact number:

(out of hours only): 01983 821105

Opening Times: Monday to Thursday 8.30am to 5pm

Friday 8.30am to 4.30pm

 

www.iow.gov.uk/housing

Leisure Services facilities

 

The Heights: Closed until further notice

Medina: Closed until further notice

Westridge: Closed until further notice

 
 

Libraries

 

All libraries and the mobile library have been closed/suspended until further notice. 

Home library service is not scheduled for the next two weeks and will be reviewed.

 

A 24-hour online facility is available with your library card and PIN.

Please log on www.iwight.com/thelibrary

If you have lost your card/PIN please call 01983 823824 during office hours.

Museum Service

 

Record Office (Hillside, Newport) Closed

Dinosaur Isle Museum Closed

Cowes Maritime Museum

Opening hours same as Cowes Library,  see above.

Museum of Island History Closed

 Heritage services

Parks, Recreation, Leisure and Public Spaces

 

Parks and public spaces remain open for personal leisure and exercise.

Fenced play areas will be closed to all users.

 Recreation, Leisure and Public Spaces

 

Pensions Administration

 

The Pensions Administration Team will be delivering their full service, albeit from different locations. There will be no disruption to the payment of monthly pensions in respect of the Local Government Pension Scheme or the Firefighters Pension Schemes.

We will be prioritising queries from members in receipt of a pension from us, members that are about to retire and relatives that have recently lost a loved one.

We will answer any other non-urgent queries  as soon as we are able.

 

Updates will be made available on the fund’s website.

 

Planning and Building Control

 

All planning applications should be submitted electronically via: 

The Planning Portal

www.planningportal.co.uk/

or Email: development@iow.gov.uk

Planning files are still currently available to view at Seaclose offices, although customers are asked to carefully consider whether viewing files is necessary.

Building Control is maintaining its service, but applications should be submitted electronically via:

The Planning Portal www.planningportal.co.uk/

or Email: building.control@iow.gov.uk 

 
 

Recycling and waste collections

 

All recycling and waste collections continue to operate as usual.

Please remember to set out your wheeled bins/gull-proof sacks and food waste by 7am on the correct day of your collection or they will not be collected.

If your household is self-isolating you will need to follow guidance for Cleaning and Disposal of Waste:

Use your usual household product, like detergents and bleach. Clean frequently touched surfaces such as door handles, handrails, remote controls and table tops.

Place cleaning product plastic bottles & nozzles in the recycling.

Place used kitchen towel, tissues and wipes in the General Waste.

Wash tea towels and cleaning clothes appropriately.

Personal waste such as tissues and disposable cleaning clothes must be placed in the general waste.

During your period of self-isolation please place waste and recycling in plastic bags, tie these and then place in a second bag and tie again (Double bagging)

Do not place your waste out for collection for 72 hours after it has been double bagged.

More guidance is available on the GOV.UK website - stay as home guidance

If you or a member of your household receives a positive COVID-19 result you will be provided with guidance on waste by your healthcare provider. Do not place your waste out for regular collection.


  • Afton March household waste recyling centre is closed to the public
  • The household lane at Lynnbottom household waste recycling centre is closed

Remaining open to support business and for emergencies will be:

  • The commercial lane at Lynnbottom
  • Asbestos disposal
  • Hazardous waste store for emergency services and hazardous waste
 

www.iow.gov.uk/waste

Register office

 

Copy certificates

·        Certificate production is suspended until further notice. Copy certificates can be ordered via gov.uk

 

Births

·        Birth registration appointments are now deferred until we are through the current pandemic period

·        Customers can now make a claim for child benefit or universal credit prior to the birth being registered

 

Citizenship Ceremonies

·        All ceremonies are deferred. We are awaiting government guidance.

 

Marriage/Civil Partnership

·        No longer taking place

·        Notices of marriage and civil partnership are now deferred until we are through the current pandemic period

·        Provisional bookings are to be held on a waiting list until the service resumes business as usual

 

Deaths

Registrars are now registering deaths by telephone. Appointments to register can be booked by calling 823233 option 1.

 

Funeral paperwork will be emailed directly to the relevant agencies.

 

Please note: Certificates will not be produced at registration and will not be available until a later date.

 

Registration and Bereavement Services

 

Regulatory Services: 

Licensing

Environmental Health 

Trading Standards

Community safety

Housing Renewal

Please contact the Licensing team by email with your query licensing@iow.gov.uk 

Environmental Health email: eh@iow.gov.uk

or telephone 01983 823000

Trading Standards email: trading.standards@iow.gov.uk

or telephone 01983 823000

Community Safety email: communitysafetyteam@iow.gov.uk

or telephone 01983 823000

Housing Renewal email:

housing.renewal@iow.gov.uk 

or telephone 01983 823000

Out of hours service only, telephone: Wightcare 01983 821105

Jubilee stores reception will close to the general public from Friday 20 March 2020 at 4:30pm, until further notice.

The Licensing department will be operating a remote service as of Monday 23 March 2020. 

Services are still available Monday to Friday using the contact details provided

 

Regulatory services

 

Revenues

Benefits

Parking Services

Blue Badges

 

Online applications remain available for council tax/local council tax support/housing benefit and Blue Badges. 

Apply for a Blue Badge www.iow.gov.uk/bluebadge

To use the Citizens Access Portal to view your council tax account online www.iwight.com/revsandbens

(selecting Council Tax and then Citizens Access Portal).

Use the Citizens Access Benefits Portal to apply and notify a change of circumstances 

 
Wellbeing service 01983 823670
email: iwwellbeingservice@iow.gov.uk

For stop smoking and weight management services. Self-referrals can be made for stop smoking through the normal route, contact us by phone or email. We will get back to you within 5 working days. Referrals for weight management must be made by a health professional or Jobcentre+/DWP. Due to COVID-19 all face-to-face clinics will now transfer to telephone support until further notice. All patients new and existing will be offered this support.

Please note physical activity referrals to 1Leisure and health walks have been suspended until further notice.

Physical activity resources are available on:

More information about the Wellbeing Service can be found here.