Public Health - Coronavirus (COVID-19)

Nurseries, pre-schools, schools and colleges

We are in regular contact with headteachers and are issuing frequent updates, as well as guidance on managing health and safety in schools, illness prevention and where to go for support. 

Individuals and parents/carers

Information for parents and carers about the closure of schools and other educational settings following the outbreak of coronavirus (COVID-19) has been released by the government. Find out more information on school closures.

Further information, including a list of key workers deemed essential to the Covid-19 response and whose children will continue to be cared for at school, can be found on the government web pages for maintaining educational provision.

For general information about COVID-19 please visit the website which contains a link to the 111 coronavirus service.

The government’s Department for Education has also set up a coronavirus helpline to assist with queries from educational settings, staff, parents and young people: 

Phone: 0800 046 8687 Email: Opening hours: 8am to 6pm (Monday to Friday)


Schools should access the most updated information on the government pages. IWC advice will be in line with this.

The online guidance is presented in Frequently Asked Question (FAQ) format, and should cover most of the scenarios schools are grappling with.

If, however, the school’s query is not answered by the online guidance they can call or email the government’s Department for Education coronavirus helpline:

Phone: 0800 046 8687


Opening hours: 8am to 6pm (Monday to Friday)

Supporting Mental Health and Wellbeing

The coronavirus (COVID-19) outbreak is going to affect everyone’s daily lives. Regardless of their age, this may be a difficult time for children and young people. Some may react right away, while others may show signs of difficulty later on.

How a child or young person reacts can vary according to their age, how they understand information and communicate, their previous experiences and how they typically cope with stress. Negative reactions may include worrying thoughts about their health or that of family and friends, fear, avoidance, problems sleeping or physical symptoms such as stomach ache.

During this time, it’s important that you take care of your family’s mental health.

Further information can be found in the government guidance on supporting children and young people’s mental health and wellbeing